Michael Milam – Senior Facilities & Operations Leader
MICHAEL MILAM
Senior Facilities & Operations Leader
Thornton, CO • ***********@*****.*** • 303-***-**** • linkedin.com/in/mikemilam SUMMARY
Results-driven operations executive with 25+ years leading multi-site healthcare, retail, and commercial facilities up to 2 million sq. ft. Expert in cost optimization, regulatory compliance, and building empowered teams that deliver measurable results. Adept at transforming operational complexity into scalable, high- performing systems using modern technologies and evidence-based management. Proven ability to sustain high client retention and navigate crisis or change in regulated, fast-paced environments. Leadership Philosophy:
I transform operational chaos into reliable, scalable systems that maximize people, processes, and results. KEY ACCOMPLISHMENTS
• Reduced annual maintenance and supply costs by 20%+ (>$250K/year) while raising audit and compliance scores.
• Directed field operations across five states for major national retail brands (Sam’s Club, Walmart, Home Depot) and large healthcare facilities.
• Achieved 98%+ client retention through quality management, process innovation, and responsive service.
• Spearheaded COVID-19 and supply chain crisis responses—maintaining regulatory compliance and uninterrupted service.
• Developed and launched a mobile work order platform, increasing team efficiency and response times by 30%.
• Built and retained high-performing teams, reducing turnover and elevating inspection results.
• Implemented preventive maintenance programs and digital CMMS systems, minimizing downtime and maximizing asset life.
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Michael Milam – Senior Facilities & Operations Leader CORE COMPETENCIES
• Multi-Site Facilities & Operations Leadership
• Regulatory Compliance (OSHA, Joint Commission, Infection Control)
• Budget Development & Cost Optimization
• Staff Training, Development & Retention
• Contract Negotiation & Client Relations
• Quality Assurance & Audit Readiness
• Crisis Management & Change Leadership
• Supply Chain & Inventory Management
• Preventive Maintenance & Asset Management
• Technology Integration (CMMS, Mobile Work Orders, Digital Workflows)
• Safety & Risk Management
• Sustainability & Process Improvement
TECHNICAL SKILLS
CMMS platforms (e.g., eMaint, UpKeep), Microsoft Office Suite, Inventory Management Software, Mobile Work Order Apps
PROFESSIONAL EXPERIENCE
MAINTENANCE DIRECTOR
Christopher House, Denver, CO Jan 2021 – Dec 2023
• Directed all maintenance and environmental services for a skilled nursing and rehabilitation facility.
• Ensured full compliance with healthcare safety, infection control, and regulatory requirements.
• Managed capital projects, vendor relationships, and preventive maintenance programs, reducing emergency repairs and facility downtime.
• Electrical, plumbing carpentry, dry wall, pool maintenance, jacuzzi maintenance
• Life Safety / State Inspection
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Michael Milam – Senior Facilities & Operations Leader FIELD MANAGER – MULTI-STATE OPERATIONS
Diamond Brush CO, NE, WY, KS Jan 2019 – Dec 2021
• Managed field service delivery for Sam’s Club, Walmart, Home Depot, and other major clients across five states.
• Supervised, trained, and scheduled mobile teams, ensuring consistent service quality and regulatory compliance.
• Oversaw logistics, inventory, and equipment distribution; maintained top client satisfaction and contract renewals.
• Introduced digital tracking for work orders and site visits, improving operational transparency and efficiency.
AREA MANAGER
Frantz Building Services 2014 – 2018
• Directed multi-site cleaning operations for diverse commercial clients, maintaining high retention rates.
• Implemented efficient workflow systems and preventive maintenance to ensure consistent results.
• Conducted quality inspections, optimized labor allocation, and managed equipment and supply inventories.
CREW SUPERVISOR – HEALTHCARE SPECIALIST
Professional Floor Care 2013 – 2014, 1989 – 1992
• Led specialized floor care teams in critical healthcare settings (ORs, ERs, labs, patient areas).
• Ensured compliance with stringent sanitation, infection control, and regulatory protocols.
• Implemented advanced cleaning and safety procedures for biohazard and high-risk environments. OPERATIONS MANAGER
Coverall Cleaning 2012 – 2013
• Directed franchise operations and process improvements for commercial cleaning accounts.
• Developed onboarding and ongoing training for franchisees, standardizing procedures and elevating service delivery.
• Managed procurement, equipment, and supported business development and contract negotiation efforts. ENVIRONMENTAL SERVICES MANAGER
National Health Care 2008 – 2011
• Managed all environmental and maintenance operations for a 126-bed long-term care facility.
• Controlled budgets, procurement, labor allocation, and compliance for Joint Commission and regulatory standards.
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Michael Milam – Senior Facilities & Operations Leader
• Led quality control, corrective action, and specialized biohazard disposal operations. OWNER & OPERATOR
Mikeco 1998 – 2007
• Founded and grew a profitable commercial cleaning business serving properties up to 200,000 sq. ft.
• Managed contracts, full business operations, HR, regulatory compliance, and supply chain.
• Developed innovative solutions to enhance profitability and service quality. OPERATIONS MANAGER
Jani-King 1995 – 1998
• Managed regional operations overseeing 130 franchisees and ~1 million sq. ft. of commercial space.
• Developed training and quality control programs, supported contract negotiations, and led specialized healthcare cleaning projects (hospital relocations, OR/ER, Joint Commission prep). GENERAL MANAGER
RJJ Enterprises 1992 – 1995
• Led commercial cleaning operations across multiple retail locations totaling 2 million sq. ft.
• Directed staff of 75+, implemented onboarding, training, and quality assurance systems. PROFESSIONAL DEVELOPMENT & CERTIFICATIONS
• OSHA 30-Hour General Industry
• Facility Management Professional (FMP), IFMA
• Joint Commission Compliance Training
• LEED Green Associate
• Ongoing professional development in commercial cleaning operations, CMMS, and leadership References available upon request.
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