Customer Service Front Desk
Resume:
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CONTACT
Killarney Ontario
Toronto, P0M 2A0
*****.********@*****.***
SKILLS
• Management
• Communication Skills
• Public Relations
• Proficient user of Microsoft
office software
• Particularly Word and Excel
• Databases
• Teamwork
• All software database
• Excellent communication and
customer service skills
• Excellent written and verbal
skills
• Organised and methodical
approach to work
• Motivated
• ICT Skills
• First Aid Training
• QuickBooks Software
• Bookkeeping Skills
• Healthcare
• CRM Portal
• KPI’S Software
• IRIS Payroll Software
• SIMS Software
• FMS Portal
• Customer Service Skills
• Strong interpersonal skills
• Sage Software
• Banking
• HRIS Skills
• Safeguarding Training
• PPM system
• Xero
PERSONAL PROFILE
Holds a bachelor's degree in international business management with previous experience as front desk receptionist and check In agent. I have shown my ability to interact effectively with both colleagues and clients and to deliver excellent client service under stressful and busy circumstances. I have maintained accurate record systems and managed my workload to meet the deadline. My management and interpersonal skills allow me to communicate with others, answer incoming calls professionally, and I have strong leadership skills. I am seeking a new opportunity where I can put my current knowledge and skillset to work and further my career.
EXPERIENCE HISTORY
May 2025 – Present
BLUE MOUNTAIN HOTEL – Front Desk Receptionist
• Providing customer service front desk
• Greeting guests at reception
• Supporting with database
• Assisting guests check in and out accommodation
• Processes card payment
• Answering telephone calls professional
• Dealing with administrator duties
• Preparing monthly client card to be mailed
• Managing diaries and booking meeting room
• Monitor office supplies and place new orders
• Keeping office records up to data
• Booking customers reservations wedding, birthday request March 2025 - September 2022
HILTON HOTEL – Front Desk & Admin Assistant
• Processing invoice weekly
• Preparing payroll for each
• Managing spreadsheet, sales reports and KPI'S
• Dealing general administrator duties
• Organising staff training
• Assisting with recruitment events and interviews
• Providing front desk support
• Dealing with telephone, email and written inquiries.
• Managing email inbox
• Checking right to work document.
September 2021 – July 2020
STANSTED AIRPORT – Check in Agent
• Assisting passengers with baggage check in
• Greeting and assisting passengers
• Dealing with travel documents verifying
• Lssuing boarding passes to customers
• Providing passengers flight information
• Assisting passengers with special needs
• Updating passenger information and flight details in the airline's system
• Responding to customer inquiries and resolving issues.
• Guiding passengers to gates, baggage claim.
GRACIA MUTEBA
August 2020 - October 2019
EASYJET AIRPORT - Check in Agent
• Dealing with passenger flight queries
• Weighing and checking in luggage
• General administration duties
• Responding in a calm and professional manner to
customer complaints
• Weighing and checking in luggage
• Checking boarding passes and passports at the boarding gate
• Dealing with security procedures
• Greeting passengers on arrival at the airport
• Dealing with heights Luggage.
EDUCATION & QUALIFICATIONS
2014-2015
Level 3 (BTEC) Diploma Performing Arts
Redbridge College
2007- 2012
5 (GCSE) passes including Mathematics, English
Lister Community School
HOBBIES & INTERNETS
The things I enjoy most are reading books about cooking, writing blogs about travel on WordPress and designing websites. REFERENCE
Reference available on request
2016-2019
BSc (Honours) Degree International Business
Management
London Metropolitan University
BSc (Honours) Degree International Business
Management
London Metropolitan University
. In in
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