Customer Service Data Entry

DARLA

MACIEL

************@*****.*** 725-***-****

Las Vegas, NV 89148

PROFESSIONAL SUMMARY

Friendly Certified Gate Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 1+ years of experience as a Lead Gate Agent

SKILLS

Drive to accomplish goals and objectives

Enthusiastic and goal oriented professional with significant years of experience in all facets of gate agent duties.

Performing general clerical duties, daily documenting, handling phone calls, and data entry.

Customer Service; Extremely sociable and able to put client at ease.

Reputation as a self-directed professional with superior problem solving,and communication skills

Management skills

Written Communication

Organization and Time Management

Self-Motivated

Computers

Able to create a collaborative work environment ensuring the organization's business objectives are met and building rapport with key stakeholders

Capable of managing multiple projects simultaneously with superb time management,

Problem solving and troubleshooting skills with the ability to tactically prioritize assignments.

Superb communication, interpersonal & leadership skills; able to handle high-pressure & deadline.

Focus on result; Effectively identify and resolve problems using creativity and available resources.

Communications; Motivate team members to achieve goals, resolve interpersonal conflicts.

Create positive learning environment. Proven effective written and oral communications including ability to address large groups.

Ability to negotiate and persuade to achieve desired results.

Prioritize workload and multi-task; Flexible to changing priorities. Direct in approach to discovering information.

Make objective decisions after analyzing data. Consider ramifications of decisions.

Friendly service mentality

Travel bookings

Transportation information

WORK HISTORY

Lead Gate Agent World Flight Services - Las Vegas, NV 08/2022 - Current

Assisted customers with ticketing and baggage check-in requirements.

Sold, printed and reissued available tickets to customers at check-in.

Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.

Tagged and transferred baggage from scales to designated conveyor belt.

Managed passenger check-in by verifying customers' travel documentation.

Communicated with site personnel by relaying information via radio calls.

Disbursed and recorded appropriate gate passes.

Prepared customer invoices, accepted payments, and processed refund and cancellation requests.

Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Jet Bridge certified

Office Clerk/Drug Testing Technician Options Diversionary - Las Vegas, NV 04/2021 - 10/2022

Accounts Receivable

Accounts Payable

Answer Phones

Customer Service

Data Entry

Drug Testing

Marketing/Lead Field Coordinator TEMPSTAY CORPORATE HOUSING - Houston, TX 10/2014 - 01/2020

Administration

Answer Phones

Customer Service

Tour properties for potential clients

Daily Scheduling of cleaning and carpet companies/quality control

Accounts Receivable

Managed all maintenance issues

EDUCATION

Cerritos High School 1988

CERTIFICATIONS

STC (Service Training Coordinator)

Jet Bridge Certified

Security Search Certified

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