DARLA
MACIEL
************@*****.*** 725-***-****
Las Vegas, NV 89148
PROFESSIONAL SUMMARY
Friendly Certified Gate Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 1+ years of experience as a Lead Gate Agent
SKILLS
Drive to accomplish goals and objectives
Enthusiastic and goal oriented professional with significant years of experience in all facets of gate agent duties.
Performing general clerical duties, daily documenting, handling phone calls, and data entry.
Customer Service; Extremely sociable and able to put client at ease.
Reputation as a self-directed professional with superior problem solving,and communication skills
Management skills
Written Communication
Organization and Time Management
Self-Motivated
Computers
Able to create a collaborative work environment ensuring the organization's business objectives are met and building rapport with key stakeholders
Capable of managing multiple projects simultaneously with superb time management,
Problem solving and troubleshooting skills with the ability to tactically prioritize assignments.
Superb communication, interpersonal & leadership skills; able to handle high-pressure & deadline.
Focus on result; Effectively identify and resolve problems using creativity and available resources.
Communications; Motivate team members to achieve goals, resolve interpersonal conflicts.
Create positive learning environment. Proven effective written and oral communications including ability to address large groups.
Ability to negotiate and persuade to achieve desired results.
Prioritize workload and multi-task; Flexible to changing priorities. Direct in approach to discovering information.
Make objective decisions after analyzing data. Consider ramifications of decisions.
Friendly service mentality
Travel bookings
Transportation information
WORK HISTORY
Lead Gate Agent World Flight Services - Las Vegas, NV 08/2022 - Current
Assisted customers with ticketing and baggage check-in requirements.
Sold, printed and reissued available tickets to customers at check-in.
Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
Tagged and transferred baggage from scales to designated conveyor belt.
Managed passenger check-in by verifying customers' travel documentation.
Communicated with site personnel by relaying information via radio calls.
Disbursed and recorded appropriate gate passes.
Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Jet Bridge certified
Office Clerk/Drug Testing Technician Options Diversionary - Las Vegas, NV 04/2021 - 10/2022
Accounts Receivable
Accounts Payable
Answer Phones
Customer Service
Data Entry
Drug Testing
Marketing/Lead Field Coordinator TEMPSTAY CORPORATE HOUSING - Houston, TX 10/2014 - 01/2020
Administration
Answer Phones
Customer Service
Tour properties for potential clients
Daily Scheduling of cleaning and carpet companies/quality control
Accounts Receivable
Managed all maintenance issues
EDUCATION
Cerritos High School 1988
CERTIFICATIONS
STC (Service Training Coordinator)
Jet Bridge Certified
Security Search Certified