Data Entry Virtual Assistant
Resume:
HAYDEE BONILLA
SKILLS
• Community activities
• Patient Transport
• Medication Administration
• Compassionate client care
• Order Management
• Table Bussing
• Food Delivery
• Food Running
• Safe Food Handling
• Sales expertise
• Menu knowledge
• Performance Improvement
• Business Administration
• Marketing
• Strategic Planning
• Team Leadership
• Staff Development
CERTIFICATIONS
• Certified Home Health Aide
• Food Handler Certification
• AED Certification
LANGUAGES
English
Spanish
REFERENCES
Available upon request
Highly organized and detail-oriented professional seeking a remote position as a Virtual Assistant or Data Entry Specialist. Bilingual and customer-focused, with strong communication skills and a proven ability to work efficiently in fast-paced environments. Proficient in Microsoft Office, Google Workspace, and Zoom, with a fast typing speed and a strong commitment to accuracy and confidentiality. Eager to bring reliability, professionalism, and a service-oriented mindset to a remote team.
WORK HISTORY
December 2024 - Current
Restaurant Hostess Islamorada Fish Company, Bass Pro Shops, Islamorada, FL
April 2023 - December 2024
HHA Kingdom Healthcare Services, Homestead, FL
Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
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Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
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Answered customer questions about hours, seating, and menu information.
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Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
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Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
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• Assisted clients with bathing, dressing and incontinence care. Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
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• Documented care provided and submitted notes to supervisor.
• Improved patient outlook and daily living through compassionate care. Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
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Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
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Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
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Aided with mobility and independence for disabled individuals and continually monitored safety.
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Helped clients stay happy and healthy by providing mental and emotional support.
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Assisted with client personal care needs to foster independence and well-being.
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Maintained clean and well-organized environment for client happiness and safety.
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Developed strong and trusting rapport with patients to facilitate smooth, quality care.
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CONTACT
Homestead, FL 33030
***********@*****.***
January 2019 - March 2023
Server Manager Key Largo Evelyn's restaurant, Key Largo, FL September 2016 - June 2019
Manager Michaels Arts and Crafts, Homestead, FL
February 2014 - September 2016
Server Redland Grill, Homestead, FL
Provided entertainment and companionship through conversation, reading and board games.
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Investigated and resolved complaints regarding food quality, service or accommodation.
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Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
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• Established standards for personnel performance and customer service. Maintained table setting by removing courses, replenishing utensils and refilling drinks.
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Motivated staff through acknowledgment of hard work and achievements.
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Provided information about menu selections and made recommendations.
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Served orders by picking up and delivering customers' choices from bar and kitchen.
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• Verified and confirmed staff schedules to properly cover shifts. Provided cross and ongoing training to help servers and wait staff improve skills crucial for productivity.
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Wrapped sandwiches, hot entrees and desserts for serving or for takeout.
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Created positive guest experience by listening to guest needs and recommending options to meet requests.
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Leveraged proper serving etiquette to promote inviting dining atmosphere.
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Managed tables throughout dining room to execute service at highest level.
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Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
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Enforced customer service standards and resolved customer problems to uphold quality service.
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• Maintained adequate staffing to meet objectives within budget.
• Monitored staff performance and addressed issues. Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
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Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
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Conducted quality, timely performance feedback and performance appraisals.
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Exercised good judgment and decision-making in escalating concerns and resolving issues.
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Trained employees in additional job positions to maintain coverage of roles.
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Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
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Presented menus to patrons to answer questions about offered items and make suitable recommendations.
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• Cleaned tables and chairs to prepare dining area for next customers. Recorded meal selections and transactions in microsystem to deliver prompt service.
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Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
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Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
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• Addressed complaints to kitchen staff and served replacement items. Displayed enthusiasm and knowledge about restaurant's menu and products.
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Greeted customers, answered questions and recommended specials to increase profits.
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Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
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Trained new employees in restaurant procedures and plating techniques.
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Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
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EDUCATION
June 2016
High School Diploma
Mavericks High Homestead
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