Customer Service Representative

GREATER PORTMORE/ST,CATHERINE, JAMAICA • *****************@*****.*** • CONTACT: 876-***-****

CRYSTAL-GAY CAMERON

Customer Service Representative

PROFESSIONAL SUMMARY

Customer Service Representative with over 3 years of experience excelling in delivering exceptional support through multiple channels, including phone, email, and chat. Expert in utilizing CRM software to maintain customer satisfaction and drive operational efficiency, with a proven track record of resolving complex issues and fostering strong client relationships. Committed to exploring innovative solutions to enhance customer engagement and service processes.

SKILLS

Customer Support & Relations, CRM Software, High-Volume Communication Handling, Call Center Operations, Email Support, Chat Support, Problem Solving, Time Management & Multitasking, Customer Relations, Empathy & Active Listening, Complaint Resolution.

EMPLOYMENT HISTORY

CUSTOMER SERVICE REPRESENTATIVESTART - END (NOVEMBER 2017 – JULY 2019)

TEXACO GAS STATION

ST. MARY, JAMAICA

Resolved product or service problems by clarifying the customers’ complaints.

Support account management by scheduling, tracking orders, and resolving issues effectively.

Prepared product or services that are asked for by the customers.

Collaborate with teams to refine service processes, boosting customer engagement.

Build strong client relationships by providing reliable, timely solutions.

CUSTOMER SERVICE REPRESETATIVE Start - End (NOVEMBER 2019 -0CTOBER 2020)

HINDUJA GLOBAL SOLUTIONS KINGSTON, JAMAICA

• Monitored and processed customer calls to ensure optimal level of customer satisfaction and

resolve all issues

• Provide professional and courteous customer service to improve business performance.

• Track and follow-up all customer requests in a timely manner.

• Handled dissatisfied customers in a polite and professional fashion.

• Maintained broad knowledge of company products and services

RESOLUTION SUPPORT Start - End (JANUARY 2025 – JULY 2025)

IBEX GRAND

KINGSTON, JAMAICA

Escalate unresolved issues to appropriate internal teams if needed.

Investigate and resolve advanced customer or technical issues.

Maintained high quality assurance, enhancing customer satisfaction.

Use diagnostic tools and logs to analyze problems.

Facilitated account updates, ensuring customer needs were met.

Education

JAMAICA

HIGH SCHOOL DIPLOMASeptember 2011 – July 2015

CARRON HALL HIGH SCHOOL

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