High School Front Office

Ramona Maria Popoi

Direct cell: 936-***-****

Email: ******.*****@*****.***

Personal Details

Date of birth :10 July 81

Nationality : Romanian

Marital Status : Married

Languages : Fluent Romanian, English, Spanish

Educational Qualifications

• Completed Degree in Hotel Management, Atlantic International University, Hawaii USA

• Completed High School, Ion Ionescu de la Brad, Romania

Work Experience

The Woodlands College Park High School

Para Professional Aide - August 2024 to date

SDC – Special Day Class

Supporting, assisting students with disabilities in a self-contained classroom setting. (SPED- Special Education)

In Class Support

I provide individualized or small group instruction and support to students within the general education classroom. Assist the students with English, Math, Science, Geography, Astronomy.

Work closely with general education teachers to develop effective and to implement individualized learning activities

The Woodlands First Baptist Church

December 2024 to date

Part time job

Co teaching Kinder thru second grade kids.

Crowne Plaza Bahrain, Intercontinental Hotel Group

Guest Relation Manager- Dec 2013- Jul 2016

Acting Duty Manager - Dec 2013- Jul 2016

To prepare for each shift by ensuring that all information relates to guests is passed between from office staff (to attend rooms meeting).

To conduct at the beginning and end of each shift a relevant handover including all information points and to ensure the smooth running of the lobby area and act all shift check lists.

Comprehensive knowledge of and use of Opera, Holidex, and Switchboard.

To resolve guest complaints / problems and if unable to give satisfaction, refer to Front Office Manager.

To create awareness of hotel selling strategy in up-selling opportunities to maximize rooms revenue.

To welcome all VIP guests and assist them with whatever they require.

To ensure that all actions needed to resolve any opportunities of guest’s concern are dealt with quickly, efficiently and with positive results.

Crowne Plaza Bahrain, Intercontinental Hotel Group

Guest Relation Officer: Sept 2008- Dec 2013

Order and ensure timely delivery of amenities for all arrivals and in-house VIP and suite guests.

Cover shifts on lobby duty in accordance with duty roster (these duties will include the welcoming and rooming of arriving VIP and suite guests).

Attend to special requests made by VIP and suite guests prior to, during or after their stay.

Assist in Club Executive as required.

Assist guests with general inquiries about the hotel and its facilities, as well as daily events and functions.

Handling Loyalty program (Priority Club) procedure, inquires, enrolment, reimbursement, LPU

Conduct Priority club training to new comer as Hotel Induction

Handle Amenities cost control

Instant checking and check out

Front desk: Replaces Front desk agent, responsible for Check in and check out, pre-registration, blocking the room for the guest as per their preferences, handling crew requests and making reservations.

International Import Export Company, Secretary, July 05-Feb 08

Ensuring all the company operations are made and followed according to standard

Check all the items available

Communicating with manager about self-requirement

Checking daily budget and targets for respective months

Bank operations

International Import Export Company, Secretary, April 04-June 05

Real Estate comfort NM, Secretary, October 01- March 04

Key IT skills

Microsoft – Word, Excel, PowerPoint

Outlook Express, Internet & Email

Property Management System [PMS] : Proficient in using Fidelio & Opera 4.00

Holidex

Achievements

Certified IHG (Intercontinental Hotels Group) GTC(Group Training Certificate) Trainer

Assign as Front Office Training coordinator at Crowne Plaza Bahrain

Awarded as Hero of the Month for January, March, May at Crowne Plaza Bahrain

Awarded as TOP UP SELLER of Front Office 2010 at Crowne Plaza Bahrain

Awarded as TOP UP SELLER of Front Office 2011 at Crowne Plaza Bahrain

Achieved enrolment target and Key Performance objective 5 for Front Office

Participated several trainings at Crowne Plaza, Bahrain

Be My Guest – Costumer relations hospitality

Customer care – Anticipating costumer needs

Fire Training – Types of fires, preventing and fighting against it

Shake it up – Self Motivation to career growth

TSA – Up selling program

ALDP- Leadership fundamentals skills

MTD – Management Training (certificate)

GTC- Group Training (certificate)

References:

Brendon Rozario

Asst. Front Office Manager

Crowne Plaza Bahrain

**************@*****.***

Mobile: 009**-********

Contact this candidate