Customer Service / Data Entry
Resume:
Work Experience
Pharmacist / Officer-in-Charge January 2021- August 2024
Education
Skills
Bachelor of Science in
Pharmacy
October 2002
Jennylen Carolino, RPh.
Administrative task
Certificates
Profile
Experienced Medical Allied Graduate with strong background in general, medical, and dental administration. Certified in medical billing, data entry, cold calling, and lead generation. Highly organized, detail-oriented, and committed to delivering efficient and reliable remote administrative support. Adept at using various CRM and healthcare software to streamline operations and enhance client satisfaction.
Virgen MIlgrosa University
Foundation
HIPPA Certificate for Business
Associates
Medical Billing Certificate
Registered Pharmacist - year
2004
Virtual Assistant
Manual Screening Drug Test
Certificate
Branch Pharmacist September 2015 - August 2020
Seven G Drugmart
Generika Drugstore
Medical Administration
Certificate
Contact
******************@*****.***
Lead Generation
Customer service
Dental Virtual Assistance
Certificate
Reviewed prescriptions for accuracy, appropriateness, and interactions.
Responded to patient inquiries via phone, email, or online chat regarding prescriptions, refills, store hours, insurance, and general pharmacy services.
Assisted with medication therapy management and adherence programs
Conducted community programs aimed in increasing
healthcare awareness
Managed prescription refill workflows and follow-up communications
Lead, trained, and mentored pharmacy assistant and support staff.
Supported front-end pharmacy operations remotely
Generated reports on sales, inventory, patient follow-ups, or compliance
Coordinated with healthcare providers for prescription clarifications and therapy optimization
Multi-tasking
Attention to detail
Data Entry
Appointment scheduling
Referrals
Navigation of Electronic Health Records
Knowledgeable in Google workspace,
Microsoft office, MS teams, Zoom, Slack,
Canva, Ring Central
Medication refills
Cold Caller / Lead Gen. (Trainee) July 2025
I am Contact Solution
Dental Receptionist January 2025- June 2025
Schedule, reschedule, and confirm patient appointments. Answer phone calls, respond to inquiries, and route calls as needed.
Maintain patient records, update personal and insurance information.
Process payments, issue receipts, and handle basic billing and insurance claims.
Coordinate with dental staff to ensure smooth patient flow. Handle patient reminders, recalls, and cancellations. Conduct outbound cold calls to potential customers from a provided list or sourced leads.
Introduce the company’s products or services and effectively communicate their value.
Identify prospects' needs and qualify leads based on predefined criteria.
Set appointments or transfer qualified leads to the sales team. Maintain accurate and up-to-date records of calls, responses, and outcomes using CRM software.
Follow up on previous contacts and nurture leads over time. Nelmida Dental Clinic
Cold Calling
Insurance Verification
Managed scheduling of drug tests, appointments, and follow- ups with clients or collection sites.
Handled email and phone communications with clients, labs, and internal staff.
Maintained and updated digital records and reports in the drug testing management system.
Drug Analyst / Receptionist
J. Veniz Drug Testing Center March 2005 - August 2013 Provided consistent high-quality pharmaceutical care by ensuring accurate dispensing, offering personal patient counselling, managing minor illness and monitoring chronic diseases
Build strong patient trust and loyalty through compassionate service and professional advice
We Serve Generics Pharmacy
Pharmacist February 2014 - June 2015
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