Customer Service Representative
Resume:
Takisha L Morgan
Stone Mountain, GA 30083
***************@*****.***
Professional Summary
Resourceful Shift Manager with 5 years of experience in managing daily operations, leading teams, and driving sales growth. Proven track record of improving productivity and customer satisfaction. Skilled in customer service, quality control, and process improvement. Possesses a strong background in hospitality and restaurant management.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Shift Manager
Meritage Wendy's-Chamblee, GA
January 2022 to June 2024
• Lead a team of 10 employees, providing guidance and support to ensure efficient operations
• Developed and implemented strategies to improve productivity and streamline processes
• Managed daily operations, including scheduling, inventory management, and customer service
• Achieved 30% increase in sales through effective staff training and motivation
• Collaborated with cross-functional teams to develop and execute marketing campaigns
• Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
• Maintained high standards of quality control to ensure customer satisfaction
• Created and maintained budgets, monitoring expenses to meet financial targets
• Developed strong relationships with key stakeholders, fostering partnerships for business growth opportunities
• Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
• Provided ongoing coaching and mentoring to team members, supporting their professional development
• Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
• Resolved customer complaints or issues promptly while maintaining a positive brand image
• Identified areas for process improvement through data analysis
• Spearheaded the launch of new products/services resulting in 15% increase in revenue Customer Service Representative
Wendy's Meritage-Stone Mountain, GA
February 2020 to November 2021
Stock and cook meat on grills and fry food. And assist customers.
• Greeted customers
• Resolved customer issues
• Provided exceptional customer service by promptly addressing inquiries, resolving issues
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions Education
GED
West Georgia Technical College - LaGrange, GA
January 2005 to May 2006
Skills
• Leadership
• English
• Outbound sales
• Upselling
• Cashiering
• Cold calling
• Quality Assurance
• Restaurant Management
• Cleaning
• Phone etiquette
• Communication skills
• Retail Sales
• Typing
• Serving
• Cooking
• Cold Calling
• Customer service
• Telemarketing
• Computer Skills
• Hospitality
• Restaurant experience
• Inside Sales
• Customer Service
• Recruiting
• Inside sales
• Research
• Process Improvement
• Shift management
• Presentation Skills
• Cash handling
• Hotel experience
• Order entry
• Time management
• Front desk
Certifications and Licenses
ServSafe
Food Handler Certification
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