Customer Service Sales Manager
Resume:
Michael Daley
Customer Service
Saugus, MA *****
*********************@***********.***
Willing to relocate: Anywhere
Work Experience
National Sales Manager
General Woodworking, Inc.-Lowell, MA
November 2011 to April 2022
Responsible for generating new Sales and profit growth by developing new key distributors and identifying market trends. Also increased product line to offer total turnkey product solutions for the laboratory and school industries developed and sustained by me. Responsibilities included providing on time detailed bids, purchasing, email blasts, ordering tracking, project management from design stage to completion, and customer service. Increased overall Sales from 1.8 million per year to 6.1 million/year with,4.3 million from direct or distribution Sales generated, developed, and retained by me. Owner/Manager
Workstations Unlimited, Inc-Saugus, MA
January 1993 to October 2010
Owner of Workstations Unlimited which was a leading distributor of standard and customized workbenches, material handling, static control, and some used equipment for manufacturing, electronic, and biotech industries. Responsible to oversee Sales, customer service, orders, purchasing, finance and all legal obligations. Main project highlights included my Sale of custom material handling carts for Raytheon, application specific workstations & material handling carts for companies such as Analogic, 3m touch systems, Sig Sauer, and Cooper Surgical.
Assistant Manager
Namco Pools LLC-Rocky Hill, CT
January 1991 to June 1992
Assisted General Manager with day to day activities required to operate a large retail operation. Responsibilities included Sales of pools, patio furniture, and seasonal Christmas trees and products. Duties included overseeing cashier's, customer questions and concerns, receiving, chemical testing, repair, merchandizing, bank deposits, making sure cashier drawers balanced and bank deposits. United Parcel Service
Chelmsford, MA
January 1986 to January 1992
Started as Primary Sorter then became. UPS driver. Efficiency performancealways near top performer list. Night Shift Supervisor
Market Basket Food Store-Tewksbury, MA
April 1986 to June 1991
Supervise night crew team. Duties included breakdown and set up of end of Isle displays according to floor assembly drawings, stocking and pricing groceries, setting up all Sales and promotional displays, hire and write evaluation reviews, make sure floors cleaned for morning opening. Education
Bachelor's degree in Business
Fitchburg State University - Fitchburg, MA
January 1988 to May 1991
Skills
• Sales Management
• Materials Handling
• Salesforce
• CRM Software
• Project management
• Customer service
• Marketing
• Procurement
• Product demos
• Order entry
• Sales management
• Supervising experience
• Laboratory experience
• Sales
• Communication skills
• Phone etiquette
• Bilingual
• English
• Grocery store
• Time management
• Clerical experience
• Filing
• Office management
• Mentoring
• Cash handling
• POS
• Organizational skills
• Negotiation
• Cash register
• Warehouse experience
• Computer skills
• Forklift
• Quality control
• B2B sales
• Outside sales
• Inventory management
Certifications and Licenses
Driver's License
Additional Information
Also, I had position as night crew leader(supervisor) for night crew shift for 3+ years during college. Worked 32 hours per week and college full time. Worked PT UPS 5 years from high school and college. Was also certified delivery driver Fed Ex route all these jobs were very demanding physically as well.
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