Operations Manager Financial Services

KAMEISHA B. JAMMER

510-***-**** *********@*******.***

OBJECTIVE

To utilize my advanced communication, interpersonal, research and analytic skills to help support business building within the financial services industry, and to capitalize on my growth mindset to continuously develop and improve my professional contributions.

SKILLS AND QUALIFICATIONS

Initiative-taking, assertive, punctual, and meticulous financial professional who can multi-task as a top performer in fast-paced, competitive, and/or uncertain environments. Strong capacity for evaluating analytics and achieving consensus through negotiation. Adaptable, organized collaborator with exemplary office, computer, and mathematical skills. Effective listener, communicator, and decision-maker comfortable operating under stringent deadlines stressing urgency to achieve monthly goals with expected quality and in accordance with required policy and procedures.

EMPLOYMENT HISTORY

GFIS April

2023 – Current Regional Processing/ Operations Manager

(Remote)

Provide leadership and training while continuing to conduct managerial tasks as required to ensu re appropriate turnaround times. Ensuring that departments followguidelines while meeting/exce eding company standards for quality and accuracyproviding subject matter expertise in interpreti ng regulatory guidelines, mentoring/coaching new hires, and managing projects as needed to ens ure team progression and company success. Oversee a pipeline of 95+ accounts monthly, maintaining the highest level of quality control and compliance under stringent timelines.

KBHS Home Loans October 2020 – March 2023

Processing Manager

(Remote)

Manage and oversee the loan set up team and processors complete their responsibilities as it pertains to completing mortgage loan disclosures and processing all loans timely and meeting established SLA’s. Manage all claims and the pipeline and work with sales leadership to make sure that loan officer /processor assignments are completed and that the pipeline has effective load balancing. Ensure that the pipeline is managed to all regulatory timelines ensuring there are no TILS/RESPA. Flood violations. Manage the appraisal process ensuring that annuities, appraisal fees are collected timely, ordered timely, completed within the SLA’s uploaded to the system and submitted to the Underwriting Team in a timely manner for review. Manage the title vendor process to ensure the lender(s) receive the necessary documentation within SLAs to close loans timely. Recommend new workflow processes to ensure the team is as productive and efficient as possible. Work closely with Sales Management to ensure that Loan Quality is managed and that there is open communication with Sales Management to provide feedback. Work closely with the Underwriting and Closing Managers to ensure that loans and loan conditions are submitted to U/W timely and that the file moves to closing with as few U/W touches as possible. Lead and develop team members to perform efficient processing and excellent customer service. Implement and communicate process and workflow changes to increase efficiency. Perform system testing when necessary. Perform other duties as may be assigned or required. Ensure compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties.

EDUCATION

Master of Science – Business Administration (Project Management)

Currently Attending

Columbia Southern University

Master of Public Health

September 2024

Columbia Southern University

Bachelor of Science – Business Administration/Organizational Leadership

December 2020

Southern New Hampshire University

REFERENCES

Available upon request.

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