Customer Service Assistant

AMANDA MATIC-GONZALES

Houston, TX 832-***-****

**********@*****.***

Organized and detailed orientated administrative professional with 5 years of experience smoothly managing an office, handling confidential business information, and writing internal

Communications.

EXPERIENCE

September 2023-Current_Resource Corp of America

Bilingual Patient Support Rep

• Screening patients to determine eligibility for Government & Third-Party programs such as Medicaid, ACA/marketplace, and Social Security Disability, assisting patients throughout the application process

• Building relationships and providing excellent customer service to patients, patient families, partner staff, agencies and peers to help facilitate applications

• Communicating, clearly and effectively both orally and in writing JULY 2022 – August 2023 M D Anderson

ROOM SERVICE ASSISTANT

• Utilize interpersonal and customer service skills to create a positive interaction and outcome with all patients, guests, and staff.

• Communicate with all staff to coordinate meal and/or nourishment delivery with treatment, as appropriate.

• Report concerns related to patient’s condition to appropriate staff.

• Handles confidential patient information in accordance with all applicable laws and regulations.

• Operates telecommunication integrated systems.

Assist patients in making menu selections that comply with the prescribed diet and identified allergies:

• Possess and utilize knowledge of the menu, of the foods appropriate for patients who are experiencing side effects of treatment, of age specific skills, and of the foods allowed on modified diets.

• Must accurately follow meal pattern for diets with nutritional meal goals and communicate appropriate choices to patient.

• Assess patient's ability to make menu selections via phone.

• Arrange meal service for patients who are unable or prefer not to select meals.

• Utilize translation assistance to facilitate patient menu selection. Tube Feeding Preparation:

• Calculates enteral feeding preparation from physician orders.

• Generate patient billing for tube feedings and supplements.

• Maintain sanitation of tube feeding preparation areas and equipment.

• Record refrigerator temperatures and discard/relocate food items per food safety guidelines.

• Always use safe food handling and sanitation procedures.

• Inventory and restock supplement and tube feeding preparation areas.

• Receive deliveries of nutrition supplements and store.

• Place orders for nutrition supplements.

• Dispense nutrition supplements.

(AUG 2019 – JUNE 2022) OFFICE MANAGER/ PROJECT COORDINATOR

(OCT 2018 – AUG 2019) OFFICE ADMINISTRATOR

AMERICAN TRADES CONTRACTING

• Schedule interviews for new applicants

• Schedule meetings for sales team2

• Process payroll for multiple accounts

• Create and confirm invoicing

• Create and maintain personnel files

• Schedule safety training classes

• Process various Human Resources documents (I-9, Insurance enrollment, claims). AUG 2016 – OCT 2018

BI-LINGUAL ADMINISTRATOR O’CONNOR AND ASSOCIATES

• Enroll new clients for property tax protest

• maintained filing system

• informed clients of protest hearing

• educated clients of protest guidelines, policies, and procedures,

• provided training for new hires, created training packets and training materials,

• conducted quality monitoring training. Conduct required number of outbound calls to process payment of outstanding accounts(collections/billing). EDUCATION

DECEMBER 2007

GED, HOUSTON COMMUNITY COLLEGE

competent computer skills including MS Office applications

• numeracy and literacy skill

• internet skills including use of emails, group messaging and data collection SKILLS

• Bilingual

• Punctual

• Organized

• Time management

• Detailed oriented

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