Data Entry Customer Service
Resume:
DONNA
SHUE
*********@*****.***
Paradise, PA 17562
Detail-oriented individual with exceptional communication and problem solving skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Known for reliability and adaptability with swift capacity to learn and apply new skills. PROFESSIONAL SUMMARY
Berks Vocational Institute
Leesport, PA
Graduate Certificate: Computer
And Information Sciences
Cocalico High School
Denver, PA
Business And Criminal Justice
Diploma,
EDUCATION
SKILLS
• Effective team contributor
• Strong attention to detail
• Inventory management
• Experienced with Microsoft
• Data entry proficiency
• Consistent reliability
Strong verbal and written
communication
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• Organizational skills
• Highly motivated
• Prioritization and scheduling
• Customer service
• Food preparation
• Cleanliness standards
• Food safety knowledge
• Time management
Applebee's Grill & Bar - Line Cook
Lancaster, PA • 11/2022 - Current
Good's Disposal - Customer Service Representative
Ephrata, Pa • 03/2022 - 11/2022
Ruby Tuesday's - Hostess-Salad Bar Attendant
Lancaster, PA • 09/2018 - 06/2020
WORK HISTORY
Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
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Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
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Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
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Collaborated with team members to maintain clean and safe working environment, adhering to health and safety guidelines.
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Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
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Exhibited high energy and professionalism when dealing with clients and staff.
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Educated customers about billing, payment processing and support policies and procedures.
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• Investigated and resolved customer inquiries and complaints Promptly responded to 40 plus customer requests for products, services, and company information.
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Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
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Expedited 75+ orders daily working to deliver quality and customer satisfaction
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Coordinated with cooks and servers to ensure proper service to customers
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Promptly addressed complaints and inquiries professionally and courteously
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• Successfully completed tasks to maintain stocked and fresh salad bar
• Ensured adherence to established food handling, preparation and Rita's Italian Ice - Shift Supervisor
Lancaster, PA • 06/2018 - 09/2018
Ollie's Bargain Outlet - Sales Associate
Lancaster, PA • 11/2016 - 06/2017
Dollar Tree - Sales Associate
Sadsburyville, PA • 11/2015 - 08/2016
James Riggins - Personal Care Aid
Sadsburyville, PA • 01/2011 - 09/2015
Echo Data Systems - Warehouse Associate
Coatesville, PA • 09/2012 - 06/2014
sanitation policy
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
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• Responsible for creating weekly job schedules for 15 employees Assigned tasks to employees and self in order to complete daily production schedule
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• Supported and supervised 6 to 10 employees daily Ensured all orders were completed properly, delivered and sales transactions closed
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Completed store opening and closing procedures. Reconciled all cash registers and prepared nightly deposits.
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Greeted and acknowledged all customers in friendly professional manner
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Provided quick and accurate information to customers over phone and in person
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Accurately and efficiently completed all sales transactions and returns
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• Assisted Store Managers training and welcoming new employees Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
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Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
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• Utilized cash register in all sales and return transactions Provided customer service by answering questions and addressing concerns of customers
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Efficiently received merchandise, stocked store shelves and recovered product
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Maintained clean and safe environment according to corporate policies
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Assisted individual with activities of daily living, including meals, bathing, grooming and dressing
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Provided instrumental activities of daily living, managed finances, medication and appointments
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Created daily logs accurately track individual's health, medication, needs and activities
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• Picked packaged and shipped 50 plus orders daily Responsible for labeling and processing shipments through UPS and FedEx shipping programs
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• Verified and recorded all incoming merchandise in database Four Seasons Produce - Administrative Assistant
Ephrata, PA • 07/1998 - 02/2008
Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
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Assisted Import Coordinator with expediting all import deliveries, invoicing, payments and procedures
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Conferred with Quality Control, Warehouse Management and Transportation Department daily
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Generated all invoices and credit memos and tracked sales and losses weekly
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Supported General Manager in budget preparation, spreadsheets, PowerPoint presentations
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Successfully supported buying and sales and credit department by entering orders, tracking delivers and assisting with collections
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Handled 70 plus phone calls daily from customers, vendors and associates
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Controlled freight carrier interactions, contracts, pickup and delivery schedules
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Resolve problems related to inventory, traced spoilage and shrinkage and returns to vendors
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