It Support Help Desk

Fakirmahmad Khareghat

IT Support Help Desk Desktop Technician

***** 781-***-**** ************@*****.*** https://www.linkedin.com/in/fakirmahmad/ SUMMARY OF QUALIFICATIONS

CompTIA A+ certified IT support professional with hands-on training in troubleshooting, hardware setup, OS installation, and basic networking. 10+ years of strong customer service experience with the ability to communicate clearly and solve technical issues efficiently. TECHNICAL SKILLS

Windows OS, Microsoft Office, remote support, printer setup, basic networking (LAN/WAN), hardware upgrades, imaging, Google Workspace, ticketing systems EDUCATION

Per Scholas – Cambridge, MA Mar 2025

IT Support (Full-time hands-on Technology training with Professional Development) CompTIA A+ Certification, CompTIA — April 2025

Google IT Support Certificate – Coursera 2025

Cloudaura Academy – Remote (Surat, India) 2020–2021 Completed technical training focused on basic networking concepts, configuration, and troubleshooting. Gujarat Technical University – 2 years in Civil Engineering 2009-2011 PROFESSIONAL EXPERIENCE

Sales Consultant

Raymour & Flanigan – Somerville, MA April 2024 – Mar 2025

- Assisted 10–15 customers daily with personalized product recommendations.

- Used 3D planner software to create home layout designs.

- Resolved post-sale issues and ensured high customer satisfaction. Product Manager/Co-Founder

FEZ FASHION – Vansda, India 2020 – 2023

- Managed day-to-day operations and online sales of a fashion brand.

- Created marketing content and ran targeted social media ads.

- Handled order fulfillment and maintained customer relationships Dispatch Manager

MSR Textiles – Johannesburg, South Africa 2016 – 2020

- Supervised dispatch of 60–80 orders per day with accurate tracking.

- Used dispatch software to generate and manage delivery documents.

- Coordinated with suppliers, resolved delivery-related issues, and provided Technical support to the Team.

- Multitasked across various responsibilities including filling out waybills, printing bills of lading, answering phone calls and emails, and organizing all dispatch-related paperwork to ensure smooth daily operations. Manager

Karson’s – Midrand, Gauteng, South Africa — 2014 - 2015

- Oversaw day-to-day store operations including staff scheduling, inventory, and customer service.

- Boosted sales through targeted promotions and consistent customer satisfaction.

- Entered and managed large volumes of data with high accuracy using Microsoft Excel and internal software tools. Graphic Designer

ADMAN – Surat, Gujarat, India 2013 – 2014

- Designed logos, brochures, and ad materials using Photoshop & CorelDRAW.

- Delivered branding solutions aligned with client goals.

- Assisted with technical support tasks, including troubleshooting printer issues, performing software updates, and installing operating systems to ensure smooth workflow in the design department.

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