Customer Service Quality
Resume:
** ***** ****** **., *******, US, ***** * ***********@*****.*** +
AWILDA NEGRONI
Director
PROFESSIONAL SUMMARY
Director with over 29 years of extensive expertise in restaurant
management and operations, known for driving customer satisfaction
and service excellence. Proven track record in leading teams,
enhancing service quality, and ensuring compliance with safety
standards. Passionate about innovative strategies to boost team
performance and operational efficiency, with a commitment to
fostering positive client relationships and achieving measurable
improvements.
EMPLOYMENT HISTORY
DIRECTOR Dec 2008 - Present
Chick fil-A Orlando, FL
¢ Lead team to enhance customer satisfaction and service quality, achieving measurable improvements
Ensure safety and sanitation compliance, maintaining high operational standards
Resolve customer issues efficiently, fostering positive client relationships
@ Oversee cash handling procedures, ensuring accuracy and security
@ Train staff in product knowledge and operations, boosting team performance
GENERAL MANAGER Aug 2006 - Nov 2008
West Gate Resort Kissimmee, FL
4 Led team to enhance guest satisfaction, boosting revenue through strategic initiatives.
¢ Implemented customer-focused strategies, resulting in measurable improvements in service quality.
@ Fostered a collaborative team environment, driving increased employee engagement and performance.
¢@ Analyzed operational processes to identify efficiencies, achieving significant cost reductions.
Developed leadership skills, effectively managing resort operations and enhancing overall guest
experience.
MANAGER Feb 2000 - Apr 2006
Checkers Orlando, FL
¢ Led customer service in fast-paced setting, enhancing satisfaction and loyalty.
Oversaw facility upkeep and restaurant operations, ensuring seamless service.
@ Managed POS and cash handling, securing financial accuracy and accountability.
CASHIER/ SALES ASSOCIATE Sep 1996 - Jun 1999
Winn Dixie Supermarket Orlando, FL
¢ Handled cash transactions accurately, enhancing customer satisfaction and efficiency.
@ Provided excellent customer service, resolving inquiries promptly and effectively.
@ Managed bagging operations, contributing to a seamless checkout experience.
@ Utilized strong communication skills to assist customers and support team goals.
SKILLS
Team Leadership (Experienced), Customer Service (Experienced), Cash Handling (Experienced), Staff
Training (Experienced), Operations Management (Experienced), Quality Control (Skillful), Safety
Compliance (Experienced), POS Systems (Skillful), Restaurant Management (Experienced), Team
Building (Experienced), Revenue Management (Experienced), Facility Maintenance (Beginner).
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