Customer Service No Experience
Resume:
Earline Howard
Jean, NV *****
***.******@*****.***
Professional Summary
1. Strong worker
2. Team player
3. Multitasker
4. Visual Learner
Willing to relocate to: Henderson, NV - Summerlin, NV - Las Vegas, NV Work Experience
Cashier/Crew Member
McDonald's-Jean, NV
February 2025 to May 2025
• Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service
• Trained and supervised a team of XX cashiers to ensure efficient checkout processes and exceptional customer experiences
• Implemented new POS system, resulting in improved accuracy and efficiency in cash handling procedures
• Maintained accurate records of daily sales, returns, and voids to reconcile with end-of-day reports
• Resolved customer complaints or issues regarding refunds or exchanges promptly and professionally
• Collaborated with the store manager to develop strategies for reducing theft and fraud at the cashier stations
• Assisted in training new hires on proper cash handling procedures, company policies, and customer service standards
• Performed regular audits of cashier drawers to identify discrepancies or errors in cash transactions
• Developed strong product knowledge to assist customers with inquiries about merchandise availability or pricing
• Provided guidance to customers on loyalty programs, promotions, discounts, or special offers available at the store
• Maintained a clean and organized checkout area by regularly restocking bags, receipt paper rolls, and other supplies as needed
• Ensured compliance with all financial regulations related to cash handling procedures at the cashier stations
Assistant Manager/General Manager
Del Taco-Palmdale, CA
October 2016 to October 2024
• Implemented cost-saving measures that reduced operational costs by XX%
• Managed budget and expenses, consistently meeting or exceeding financial targets
• Developed and implemented strategies to improve customer satisfaction, resulting in an increase of XX% in positive feedback ratings
• Led a team of XX employees in daily operations, ensuring efficient and smooth workflow
• Oversaw inventory management, optimizing stock levels to minimize waste and maximize profitability
• Collaborated with cross-functional teams to develop and execute marketing campaigns, driving sales growth by XX%
• Implemented employee training programs to enhance skills and knowledge, resulting in improved performance metrics
• Established strong relationships with suppliers and negotiated favorable contracts for procurement of goods and services
• Analyzed market trends and competitor activities to identify opportunities for business expansion
• Developed policies and procedures to ensure compliance with industry regulations and standards
• Conducted regular performance evaluations for staff members, providing constructive feedback for professional development
• Implemented quality control measures to maintain high standards of product/service delivery
• Managed customer complaints effectively, resolving issues promptly while maintaining customer satisfaction levels at XX%
• Streamlined internal communication channels through the implementation of a new digital platform
• Improved overall efficiency by automating manual processes using advanced software solutions
• Increased productivity by implementing streamlined workflows across departments
• Led successful change management initiatives during company-wide transitions
• Developed strategic partnerships with key stakeholders to drive business growth
• Identified areas for process improvement through data analysis, resulting in a XX% increase in operational efficiency
• Created comprehensive reports on key performance indicators (KPIs) for senior management review
• Mentored junior team members, fostering their professional growth within the organization
• Cultivated a positive work environment that promoted teamwork and collaboration among employees
• Spearheaded the launch of new products/services into the market successfully increasing revenue by XX%
• Optimized supply chain management processes, reducing lead times by XX%
• Implemented a customer loyalty program resulting in a XX% increase in repeat business
• Developed and executed strategic initiatives to expand the company's market share
• Managed multiple projects simultaneously, ensuring timely completion within budget constraints
• Negotiated favorable contracts with vendors, achieving cost savings of XX%
• Implemented data-driven decision-making processes to improve operational efficiency
• Increased employee engagement through the implementation of recognition and reward programs
• Led cross-functional teams in the successful execution of large-scale events/conferences
• Developed and implemented safety protocols that reduced workplace accidents/incidents by XX%
• Achieved sales targets consistently for consecutive quarters/years
• Leveraged social media platforms to enhance brand visibility and engage with customers
• Pioneered new marketing strategies that resulted in a XX% increase in customer acquisition
• Cultivated strong relationships with key clients/customers, leading to increased business opportunities Shift Manager
Del Taco-Palmdale, CA
October 2015 to October 2024
Sales Representative
Bath & Body Works-Jean, NV
September 2023 to December 2023
Casino Cage Cashier / Vault
Affinity Gaming-Jean, NV
April 2023 to July 2023
Shift Manager/General Manager
Subway-Lancaster, CA
2022 to 2023
Starbucks Cashier/ Barista
Starbucks at a university-Lancaster, CA
September 2017 to July 2018
Education
College in Medical Assisting
University of Antelope Valley-Lancaster, CA
June 2017 to April 2018
Skills
• Cooking
• POS
• Cleaning Experience
• Packaging
• Driving
• Store Management Experience
• Food Handling
• Meal Preparation
• Cash Handling
• Coffee Experience
• Retail Sales
• Customer Service
• Barista Experience
• Restaurant Management
• Host/Hostess
• Supervising Experience
• Microsoft Word
• Serving Experience
• Delivery Driver Experience
• Assistant Manager Experience
• Cashiering
• Caregiving
• Food Preparation
• Food Safety
• Warehouse Experience
• Home Care
• Merchandising
• Management
• Food Service
• Leadership
• Shift Management
Certifications and Licenses
ServSafe
Driver's License
April 2024 to February 2032
Contact this candidate