CUSTOMER SERVICE
QUANETIA CRAFT
Fort Worth, TX 469-***-**** *********@*****.***
Summary
A dedicated customer service professional with over 15 years of experience in providing exceptional support and building strong customer relationships. Known for excellent communication skills, empathy, and problem-solving abilities, consistently delivers high-quality service in fast-paced environments. I am committed to enhancing customer satisfaction, and enrich my ability to connect with people from diverse backgrounds.
SOFT SKILLS:
• COMMUNICATION: CLEAR AND EFFECTIVE VERBAL AND WRITTEN COMMUNICATION.
• EMPATHY: UNDERSTANDING AND ADDRESSING CUSTOMER NEEDS AND CONCERNS.
• PATIENCE: REMAINING CALM AND COMPOSED, ESPECIALLY IN CHALLENGING SITUATIONS.
• PROBLEM-SOLVING: QUICKLY IDENTIFYING ISSUES AND FINDING EFFECTIVE SOLUTIONS.
• ACTIVE LISTENING: FULLY FOCUSING ON THE CUSTOMER TO UNDERSTAND THEIR NEEDS.
• ADAPTABILITY: ADJUSTING TO DIFFERENT CUSTOMER PERSONALITIES AND SITUATIONS.
• TIME MANAGEMENT: EFFICIENTLY MANAGING TIME TO HANDLE MULTIPLE TASKS AND CUSTOMERS.
• INTERPERSONAL SKILLS: BUILDING POSITIVE RELATIONSHIPS WITH CUSTOMERS AND COLLEAGUES.
• STRESS MANAGEMENT: MAINTAINING PERFORMANCE UNDER PRESSURE. HARD SKILLS:
• TECHNICAL PROFICIENCY: FAMILIARITY WITH CUSTOMER SERVICE SOFTWARE AND TOOLS.
• PRODUCT/SERVICE KNOWLEDGE: IN-DEPTH UNDERSTANDING OF THE PRODUCTS OR SERVICES OFFERED.
• DATA ENTRY: ACCURATE AND EFFICIENT DATA ENTRY SKILLS.
• Multilingual Abilities: Proficiency in multiple languages can be a significant asset.
• Sales Skills: Ability to upsell or cross-sell products and services. Professional Experience
Hairstylist, Barber, and Kids stylist
Company: Q Nycee Creations LLC- LA/TX- Jan 2005- Present Hair Care and Styling
• Consultations:
o Discussing with clients to understand their hair care needs and preferences. o Recommending hairstyles and treatments based on face shape, hair type, and lifestyle.
• Cutting and Styling:
o Cutting, trimming, and shaping hair to create desired styles. o Styling hair using various techniques such as blow-drying, curling, and straightening.
• Coloring and Treatments:
o Applying hair color, highlights, and lowlights.
o Performing hair treatments like deep conditioning, keratin treatments, and scalp treatments, etc. Insurance Field Inspector
Company: Information Providers, Inc - TX March 2023 – September 2024 Conduct home inspections, capturing both interior and exterior images, and submitting reports promptly. Operate as an independent contractor using my personal vehicle for travel
• Process claims: Insurance inspectors work to process claims alongside insurance companies. ...
• Evaluate coverage: Insurance inspectors evaluate the individual coverage the insured person has. ...
• Review evidence: Insurance inspectors review all the evidence associated with the claim. ...
• Eliminate fraud: Insurance inspectors work to eliminate fraud by performing a thorough investigation of all claims. Medical Assistant Front/Back office
Company: RNV Podiatry - Frisco, TX – May 2017 – March 2023 Provided comprehensive support to physicians and managed office operations. Responsibilities included preparing patients for examinations, performing data entry, taking patient histories and vital signs, handling electronic health records, insurance verification, and coordinating paperwork from referring doctors. Additionally, managed phone calls and appointment scheduling and organized tests, treatments, and prior authorizations.
• Front Office
• Patient Interaction:
o Greeting and checking in patients.
o Verifying personal and insurance information.
o Assisting patients with disabilities, such as providing wheelchair ramps or parking assistance.
• Administrative Tasks:
o Answering and directing phone calls.
o Scheduling and confirming patient appointments.
o Maintaining patient records and updating electronic medical records2. o Collecting co-payments and handling billing tasks1.
• Office Management:
o Organizing and ordering office supplies.
o Preparing reports and handling correspondence via mail, email, or fax2. o Ensuring the office is neat and clean at all times1.
• Coordination with Other Departments:
o Working with the billing department and marketing department for events and campaigns. o Assisting doctors and nurses by following their instructions regarding patient care1.
• Insurance and Billing:
o Performing bookkeeping duties such as credits and collections. o Preparing billing statements and filing claims with insurance companies.
• DME
o Customer Support Handled orthotics, over-the-counter durable medical equipment (DME), and processed medical records with proficiency in computer applications, including Microsoft Word and Excel, alongside exceptional writing and communication abilities.
o Wound Care Specialist, provided specialized care for wound management. Clinical Duties
• Taking Vital Signs:
o Recording blood pressure, temperature, pulse, respiration rate, and oxygen saturation levels.
• Preparing Patients for Examinations:
o Assisting with tasks like taking weight and height measurements, recording allergies, and prepping patients for procedures.
• Assisting with Medical Procedures:
o Helping doctors during examinations and minor procedures by handing them instruments and sterilizing equipment. Administrative Duties
• Maintaining Medical Records:
o Accurately updating patient charts with medical history, medications, allergies, immunization records, and treatment plans.
• Medical Billing and Coding:
o Assigning appropriate medical codes to diagnoses and medical procedures for insurance billing purposes.
• Scheduling Appointments:
o Scheduling follow-up appointments for patients after they see the doctor2.
• Managing Patient Referrals:
o Coordinating referrals to specialists and ensuring patients receive the necessary care outside the practice.
• Ordering Medical Supplies:
o Keeping the stockroom stocked with essential medical supplies and maintaining inventory. Office Manager/ Medical Administrative Clinical Assistant, Medical Podiatry Asst. Company: Ultimate Foot Care LLC- New Orleans, LA February 2010- May 2017 Managing office, Medical Assisting Doctor front and back office. Billing, and coding. Insurance verification (major private insurance, Medicaid & care). Account receivable, collections, resubmit, appeal, tracking claims posting payments & EOB/ ERA Knowledge. Training medical assistant intern students and staff. DME shoe fitting and dispensing. Vital signs, documenting in EMR, & data input, practice management system, & patient care. Office inventory, & Office shopping. Payroll for staff, Instrument cleaning and autoclave knowledge. Provide overall support for Physicians and office operations. Prepare patients for examination. Data entry. Take patient histories and vital signs. EHR, Insurance Verification. Obtain records from referring physicians. Answer phones and schedule appointments. Scheduling of tests, treatments, and obtaining prior authorizations. Triage telephone calls for referral to physician, and surgery scheduling. Customer Orthotics, OTC DME, and Medical Record processing, computer literacy, Microsoft word, writing skills, Excel, & Communication skills. EDUCATION
• Grand Canyon University: BS in Risk Management and Insurance, and Bachelor's Degree in Business Administration
• Cosmetology Blue Cliff Career College: March 2015 to October 2016
• High school diploma Joseph S. Clark Senior High School CERTIFICATIONS AND LICENSES
o Independent Insurance Adjuster 2019 to present
o Medical Assistant February 2013 to Present
o Podiatric Medical Assistant administrative certified July 2014 to Present o Certified Shoe fitter May 2011 to Present
o Cosmetologist September 2011 to Present
o CPR
o X-ray Present
o CNA
OVERALL, SKILLS
• Billing and coding
• Office Management
• Medical Assisting
• DME shoe specialist
• Account Management
• Training & Development
• Podiatric Medical administrative certified
• Assisting living
• Bartending
• Excellent customer service skills
• Patient Care
• Barista
• Cosmetology
• Administrative Experience
• Customer Service
• Microsoft Office
• QuickBooks
• EMR Systems
• Hair Styling
• Makeup Application
• Medical Billing
• Medical Records
• Triage Vital Signs
• Insurance Verification
• POS Experience
• Administering Injections
• Medical Office Experience
• Strong Computer Literacy
• Accounts Receivable Management
• Familiarity with ICD-10 Coding
• Medical Scheduling Experience
• CPT Coding Knowledge
• Management Skills
• Clerical Experience