Project Manager Technical

PROFESSIONAL SUMMARY

Strategic and delivery-focused Technical Project Manager with deep expertise leading complex enterprise IT infrastructure and operations projects. Proven ability to manage multiple workstreams, align cross-functional teams, and guide production support for critical systems. Skilled in vendor onboarding, risk mitigation, QA governance, and infrastructure modernization. Adept at translating business needs into scalable technology solutions aligned with industry standards including HIPAA, NIST, and PCI-DSS.

ACCOMPLISHMENTS

Directed U.S.–Canada ATM data center migration, maintaining uptime across 1,900+ ATMs and ensuring PCI-DSS readiness.

Delivered a 90% YoY increase in ATM deposit volume by modernizing backend systems and enabling real-time funds availability.

Led enterprise-wide VMware Horizon VDI deployment to support secure remote access for 500+ healthcare users.

Conducted quarterly SOX-compliant disaster recovery exercises and upheld rigorous data governance controls across financial systems.

Implemented enterprise-wide email security protocols, reducing phishing incidents by 75% and achieving regulatory compliance.

PROFESSIONAL EXPERIENCE

Fortitude Systems (Grainger) Nov 2023 – Jul 2024 Senior Project Manager

Led multi-stream infrastructure delivery efforts across 12 U.S. distribution centers, reducing lateral threat movement risk by 40%.

Directed technical teams in implementing PKI lifecycle automation and CIS-compliant server hardening, improving system integrity and reducing incident recovery time.

Collaborated across matrixed environments, managing vendors and internal engineers to align delivery with enterprise IT roadmaps.

Intepros Consulting (Independence Blue Cross) Jan 2023 – Jul 2023

Senior Technical Project Manager

Oversaw concurrent infrastructure remediation projects, coordinating DevOps, network, and security teams in a matrix organization.

Provided hands-on project planning, scheduling, and forecasting using Smartsheet and MS Project.

Comcast Nov 2017 – Sep 2022

Cybersecurity Project Manager 4

Implemented network security instrumentation and machine learning tools that improved threat detection by 30%.

Led enterprise migration from Symantec DLP to Microsoft Purview DLP, aligning policies with Zero Trust data protection standards.

Collaborated with InfoSec and Legal teams on data classification frameworks to support regulatory and compliance requirements.

Delivered cross-departmental training and enforcement models to reduce data exfiltration risks across 20+ business units.

Built executive dashboard for real-time visibility into cybersecurity posture and data loss risk across the enterprise.

Managed risk tracking and stakeholder communication for Oracle upgrade and patch lifecycle efforts.

Comcast (Contract) Mar 2017 – Nov 2017

Project Manager

Led decommissioning of end-of-life network switches across 8 National Data Centers (NDCs), coordinating with engineering and operations teams to ensure seamless infrastructure upgrades and zero downtime.

Ensured all changes adhered to internal engineering change management protocols and data center operational standards.

FCC Consulting Services Nov 2016 – Dec 2016

Project Manager

Conducted enterprise readiness assessment and developed a phased migration plan for a 250-server data center relocation. .

Collaborated with Huawei to design scalable network topologies supporting 10Gbps backbone redundancy and future cloud enablement.

CAMCare Health Corporation Jan 2016 – Jun 2016

IT Project Management Consultant

Created 3-year IT infrastructure roadmap that improved system uptime and supported HIPAA compliance for 500+ end users.

Led the end-to-end RFP process for a VMware infrastructure upgrade, managing vendor assessments, legal reviews, and implementation planning.

EDUCATION

University of Delaware — Bachelor of Science in Electrical Engineering

CERTIFICATIONS

Worked cross-functionally with Legal and IT to develop evaluation criteria, ensuring strategic alignment and compliance with budget and operational needs.

Certified Scrum Master (CSM) – Oct 2023

Six Sigma Green Belt – Nov 2022

TOOLS & SKILLS

Project Management (Agile, Waterfall, Scrum) • Network & Infrastructure Security • Data Center Migrations • Risk & Compliance (HIPAA, PCI-DSS, NIST) • Stakeholder Management • Smartsheet • MS Project • JIRA • Confluence • Microsoft Office Suite • Clarity PPM • Cross-functional Leadership • PKI / DLP / CASB Systems

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