Change Management Employee Relations

**** ***** ****** ******, ********, UNITED STATES, 23234 • **********@*****.*** • 804-***-****

DANIEL BEDFORD

PROFESSIONAL SUMMARY

Results-driven Organizational Change Management Leader with 10+ years of experience spearheading successful transformation initiatives within government and private sectors. Proven ability to improve key organizational metrics; for example, increased employee retention by 15% through strategic workforce development programs. Expert in change strategy, stakeholder engagement, and building high-performing change networks to support complex projects. Adept at conducting impact assessments, developing comprehensive training and communication plans, and implementing change measurement systems to ensure organizational success.

EMPLOYMENT HISTORY

MANAGEMENT/OPERATIONAL ANALYST Nov 2024 - Present

Internal Revenue Service Richmond, VA

Analyzes operational data across training, travel, contracts, and budget, identifying areas for improvement that result in a 10% reduction in contract processing time and improved overall operational efficiency.

Leads cross-functional teams in developing and implementing employee engagement initiatives, resulting in a 15% increase in employee satisfaction scores (as measured by annual surveys) and improved alignment with strategic organizational goals.

Develops strategic operating plans and provides recommendations to senior executives, influencing workforce planning, organizational development, and talent retention strategies for programs managing over $110 million in resources.

Oversees business continuity plans for central operations, ensuring 98% operational uptime and regulatory compliance during critical federal government operational disruptions.

Leads GAO audit team to address results and develop succession planning for workforce sustainability and talent pipelines. ADMINISTRATOR, REASONABLE ACCOMMODATIONS 2019 - 2024 Dept. of Veteran's Affairs Washington, DC

Directed accommodation requests, improving the employee experience for over 200 veterans and increasing veteran support by 37% through tailored accommodation and development programs.

Streamlined and revolutionized reasonable accommodations processes, decreasing the average processing time by 23% and boosting employee engagement for over 250 employees.

Led geographically dispersed team to address complex cases, ensuring compliance and supporting leadership development network initiatives

Utilized data to inform policy development, supporting strategic HR programming and workforce planning

Launched training and development programs, amplifying staff proficiency and service quality CEO 2016 - 2019

Bralex Corp (Allstate Insurance) Richmond, VA

Established and led a new agency, fostering a collaborative organizational culture and implementing leadership programs for career advancement, utilizing change management principles to build a positive and engaged work environment.

Implemented cost-saving measures, driving operational efficiency and supporting talent retention and employee engagement, applying project management techniques to monitor progress, manage budgets, and ensure timely implementation of initiatives.

Analyzed market trends to drive strategic goals, resulting in substantial revenue increases and improved workforce sustainability, employing Agile methodologies to quickly adapt to changing market conditions and maximize opportunities.

Led digital transformation initiatives, enhancing employee experience and customer satisfaction, leveraging change management principles to ensure smooth adoption of new technologies and processes.

Managed and developed a team of 7 sales representatives, implementing targeted training and performance management initiatives that increased annual sales from $15,000 to $560,000 within 3 years, employing Scrum techniques for performance tracking, feedback, and team collaboration.

Fostered professional development and recognition programs, supporting career pathways and leadership development networks, utilizing project management frameworks to ensure effective program implementation and achievement of key objectives.

Applied change management methodologies to support ERP implementations and lean manufacturing processes.

Developed communications and training plans to support organizational change and stakeholder environments. HOUSING DIRECTOR 2013 - 2016

USDA Rural Development Richmond, VA

Directed affordable housing programs, aligning workforce development and student-focused outcomes with public administration goals, leveraging change management principles to ensure stakeholder buy-in and program adoption.

Oversaw the strategic allocation of $2 million in grants and $10 million in direct funding for affordable housing programs, achieving a 150%-250% fund utilization rate and directly supporting housing for over 500 families, utilizing project management methodologies to ensure efficient resource deployment.

Supervised team of 45, implementing performance management and professional development strategies to enhance talent retention and organizational culture, integrating Agile principles for iterative improvement and responsiveness to evolving program needs.

Developed partnerships with national non-profits, increasing affordable housing units and supporting career pipelines, managing these relationships using Scrum methodologies for clear communication and collaborative project delivery.

Restructured loan protocols, improving efficiency and compliance with federal programs, employing Agile frameworks to streamline processes and enhance stakeholder satisfaction.

Established compliance monitoring frameworks, strengthening program integrity and supporting succession planning and strategic HR programming, using change management techniques to foster a culture of compliance and continuous improvement.

Led restructuring and change leadership initiatives to improve organizational dynamics and resilience, applying Agile project management principles to ensure adaptability and effective problem-solving. MASTERS, ADMINISTRATION

Central Michigan University

Advanced studies in administration with a focus on organizational dynamics, change management methodologies, and leadership skills.

SKILLS

Change Management (Prosci, ADKAR), Stakeholder Management, Communication (Written, Verbal, Presentation), Data Analysis

(Excel, Statistical Software), Process Improvement, Project Management, Leadership, Training & Development, Budget Management, Strategic Planning, Compliance.

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