Product Management Owner

ARUN PURUSHOTHAM

Phone: +1-617-***-**** E-mail: *************@*****.***

PRODUCT MANAGEMENT• BUSINESS ANALYSIS

Results-driven Product Manager with over 10 years of experience delivering enterprise-grade software solutions across financial services, healthcare, and technology sectors. Proven track record of building and launching B2B products, streamlining underwriting automation, and leading cross-functional agile teams. I am skilled in product strategy, roadmap development, stakeholder engagement, and metrics-driven decision making. AREAS OF EXPERTISE

• Strategic Planning

• Product Management

• Backlog Grooming

• Business Process Improvement

• API Integrations

• AHA & MIRO

• Agile & Scaled Agile

• UI/UX mockups (FIGMA)

• User Stories

• JIRA & Confluence

• Selenium IDE

• Software Dev Life Cycle (SDLC)

• Product Lifecycle Management

• SQL

• A/B Testing

• Scheduling & cost planning

• Web Services & Postman

• Automation

CERTIFICATIONS

Certified Scrum Master (569176) Certified Product Owner (050***********) EXPERIENCE

DISCOVER FINANCIAL SERVICES, Principal Product Owner 25 th

Jul 2022- Till date

• Spearheaded a $2 million Automation of Underwriting Process initiative, aimed at reducing the Turn Around Time (TAT) by 18% and reducing the Cost Per Funded Loan (CPFL) by ~12%.

• Spearheaded the Income Calculator Enhancement initiative to reduce inefficient income calculations in the LOS and reduce the Turn Around Time (TAT) by 8%.

• Interact and collaborate with stakeholders on key product considerations and align product vision, features and roadmap. Leveraged customer insights, feedback, financials, compliance and risk data to define product features and roadmap in partnership with other SMEs.

• Owned definition of Minimum Viable Product (MVP) and features/user stories for delivery product roadmap; in-line with the Objectives and Key Results (OKRs) of the greater product vision outlined at the start of the year and refined during start of every quarter.

• Built product backlog, prioritized its items every sprint to achieve Objectives and Key Results (OKRs) and continuously keep it up to date.

• Projected the commercial viability of OCR/ADR product via cost-benefit analysis, forecasting 48% reduction in review time and $600k in annual savings.

• Ensured product features and processes align with applicable Discover compliance and risk management standards. Ensures product adheres to the highest quality standards, including releasing security patches not linked to customers.

• Defined functional and non-functional product requirements; performed A/B testing by creating wireframes and conducting workshops to gather feedback and define requirements for the product team.

• Create and validate user story and acceptance criteria including key non-functional requirements features (e.g., A/B Testing, functional performance, etc.)

• Leveraged Snowflake and Tableau to extract and analyze loan application data, creating targeted strategies for Document Collection and Underwriting review, leading to a 6% reduction in overall Turn around time

• Partnered with business technology to create technical features that are required to continuously optimize system components and underline infrastructure maintenance.

• Developed and presented Product Roadmaps, business cases, impact assessments and design documentation to senior leadership, influencing funding for 10+ major initiatives.

• Built a culture of accountability and ownership by empowering the product team to make decisions as close to the work as possible.

• Defined UAT strategy, reviewed regression and performance testing results, and approved systems releases, maintaining 99%+ defect-free delivery in Production.

EMPOWER PROFESSIONALS, Product Owner 15

th

Jul 2019- 22

nd

Jul 2022

Client: EQUIFAX 18

th

Oct 2020- 22

nd

Jul 2022

• Interact with stakeholders; gather business requirements; document them as User stories and Use Cases both functionally and technically; perform impact analysis on the new integrations.

• Built a configuration engine that enabled custom credit report pull for lenders and migrated applications from Legacy to Google Cloud Platform (GCP)

• Partner with IT and product leadership to drive and manage the product development process and ensure the product team understands the direction and vision.

• Transform the Business requirements into Technical and Functional Requirements and define the system interactions and integrations as a part of the API requirements.

• Provide solutions for the client requirements and translate the API requirements into web services and source to target mapping documents.

• Develop business case, product vision, product roadmap, and backlog of work through the project life cycle.

• Translate features into user stories within the team’s backlog while managing, ranking, and prioritizing this backlog to reflect business requirements and needs.

• Maintain Product Backlog and Sprint Backlog by following established agile standard of definition of ready (DoR) and definition of done (DoD).

• Proactively identify risks and recommend risk mitigation strategies.

• Conduct mockup and wireframe reviews with UI/UX team and SMEs to get their feedback and improve the user experience.

• Participate in backlog grooming and sprint commitments as needed to ensure that the right capabilities are developed.

• Perform GAP Analysis by analyzing the current and future state business processes to create flexible integration designs.

• Conducted requirement workshops/ current state analysis /as-is-assessment/ audit report, identify high level process/system changes, define, and document the gaps and problems based on client inputs.

• Document the changes, conduct technical and functional impact analysis on the requested changes, calculate the risk, request approval for the changes based on the impacts from the Change Control Board (CCB), work on the approval feedback and resolve any issues.

• Test user stories and identify defects during development and testing phases.

• Lead User Acceptance Testing (UAT) with business users and obtain release sign-off. Client: COTIVITI Inc 15th Jul 2019 –16th Oct 2020

• Helped build STAR Navigator, a data analytics tool that helped insurance companies assess their STAR ratings and work on improving it to get a yearly bonus from CMS.

• Facilitate and conduct information gathering, structured documentation and presentation of findings for development of preliminary specifications.

• Work closely with all functions to ensure that specification is meeting the needs of client’s business.

• Identify areas where tool enhancements are needed for successful monitoring and then assess their impact.

• Understand and document technical and functional requirements.

• Write and execute User Acceptance Testing Scenarios (UML) to ensure functionality.

• Assist Product Manager in identifying and managing backlog stories.

• Write detailed user stories within an Agile team for new features.

• Deliver functional requirements such as GUI, reporting and file structure designs.

• Conduct/Participate in Agile and Scrum ceremonies.

• Conduct Systems Demo for Sprints with the Product Management and Leadership Team.

• Utilize specific software development technologies, methodologies and tools such as Agile, Microsoft Office products, UML and Visio, Oracle and SQL Server.

LINKWELL SOLUTIONS, Business Analyst 24th May 2019-12 th

Jul 2019

• Work in supporting Backlog grooming for the Agile team by providing inputs for prioritization and sequencing of User stories

• Assist Product Owner in defining Acceptance Criteria for each user stories and produce reports for management review

• Manage an offshore Scrum team and support them in Scrum Ceremonies like Stand up, Sprint Planning, Backlog grooming, review/demo and retrospective meeting

POPULUS & SRIVEN, Data Analyst 18th Dec 2017- 31st March 2019 Client: HIGHMARK HEALTH SOLUTIONS

• Planning, developing, analyzing, and invoking critical processes across the enterprise. Perform analysis of data, and identify risks associated with data delivery timelines

• Participate in and conduct deep dive sessions with stakeholders/clients. Document and communicate deliverables

• Coordinate with team members and clients as needed on process and data requests

• Perform quantitative and qualitative analysis of data, identify gaps and communicate findings to the internal team and clients/stakeholders

• Develop reporting solutions that provide project teams with critical metrics for effectively measuring and managing test delivery processes

• Collaborate with project team to ensure that established quality goals are being incorporated into business solution

• Gathering requirements from meetings with stakeholders/clients and developing and producing useful reports

• Work on Data Creation using domain applications using Mainframe, SQL, Selenium & other internal web-based applications

• Create claims, member data, scenarios of various claim processing exceptions for training purposes in the mainframe app

• Assisted Software testing team in creating Test plan, test cases, and defect tracking to ensure the quality of the software.

• Coordinated and Monitored User Acceptance Testing (UAT) with the business user and interfaced with the development and test team with regards to defect status and fixes on a regular basis ACCENTURE INDIA, People Advisor Analyst/Business Analyst – India 29th Aug 2011-6th Nov 2015

• Managed multiple projects for multiple clients as Business Analyst in Financial, Health & Public Services, IT and Manufacturing space

• Coordinated projects, gathered, consolidated, analyzed data, and managed/monitored internal reporting tracking project cost and schedule on an ongoing basis in line with the project plan

• Led internal team which facilitated change requests for the HRIS system monthly post review with the senior leadership and SME’s

• Work in supporting Backlog grooming for the Agile team by providing inputs for prioritization and sequencing of User stories

• Assist Product Owner in defining Acceptance Criteria for each user stories and produce reports for management review

• Manage an offshore Scrum team and support them in Scrum Ceremonies like Stand up, Sprint Planning, Backlog grooming, review/demo and retrospective meetings

• Work on supporting the UAT by creating Scenarios and reviewing Test cases with the QA and UI developer

• Lead the monthly release by preparing release checklist, release notes and validation post release deployment to production

• Led internal team; managed compliance and metrics in line with organizational standards and Sarbanes Oxley for organizations globally

• Achieved significant cost savings by automating project reports for a capability which led to reduction of report generation from 40 hrs/week to 6 hrs/week

ENVIRONMENTS

JavaScript, jQuery, .NET, MSSQL Server, Rackspace Cloud, MS Sharepoint, JIRA, IBM Blueworks Live, HTML, Angular 6/7/8, Mainframe/COBOL, Version One, Confluence, MS Office, Tableau. EDUCATION

Northeastern University Boston, MA

M.S., Project Management Jan 2016 - July 201

XLRI Jamshedpur, India

MBA, Human Capital Management March 2012 - May 2013 Visvesvaraya Technological University Bangalore, India B.S., Mechanical Engineering Aug 2004 – July 2008

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