Customer Service Representative

Maria Claudia Escalera

Chicago, IL

773-***-****

*********@*****.***

Dear Hiring Manager,

I am thrilled to apply for the Remote Customer Service Representative role with your company. As a seasoned customer service professional with 23 years of experience, I am excited to utilize my extensive customer interaction skills and problem-solving capabilities in a remote setting. I am passionate about providing exceptional service and am eager to contribute to the success of your team. My skills and experience make me a strong fit for this position. In my current role as a Customer Relations Representative at IHDA, I have successfully managed a high volume of inbound and outbound communications, achieving a 96% call resolution rate. I have also provided specialized support for Court Based Rental Assistance inquiries, demonstrating my ability to handle complex customer issues with compassion and efficiency. Additionally, I have played a key role in the successful allocation of over $1 billion in assistance funds, while maintaining a high level of customer satisfaction. In a previous role as a Customer Service Call Center Representative at Carousel Checks Inc, I effectively managed a high volume of inbound calls and resolved issues related to account password resets. I also supported the onboarding process by training new hires and handling callback operations for mail-in reorders and payment processing. My experience in managing multiple tasks and providing excellent customer service has prepared me to excel in a remote customer service role. Thank you for considering my application. I am confident that my skills, experience, and passion for customer service make me a strong candidate for this position. I look forward to the opportunity to contribute to your team and provide exceptional remote customer service. Sincerely,

Maria Claudia Escalera