Business Operations Banquet Server

Wardell Roseman Jr.

*** *. ******* **, *******, IL 60611

312-***-**** • ****************@*****.***

Professional Summary

An experienced business operations management professional. A coach and a business consultant, experienced in the large-scale high-end experiential marketing and event management space. Skilled in team coordination, vendor management, logistics execution, and client success. Passionate about enhancing hospitality and driving operational success under pressure. Work History

Banquet Bartender / Banquet Server - Hilton International IL —2025 - Present

- Reads BEOs and follows floorplans for set up and break down

- Tends to guests’ needs in private event space.

Banquet Bartender / Banquet Server - Hard Rock

IL —2025 -Present

- Trains employees in the live venue and banquet department.

- Supports FOH and BOH at Council Oak Steakhouse & Seafood. Bartender / Server - Caesars Entertainment

IL — 2023

- Monitored and supervised food and beverage inventory.

- Crafted classic cocktails, coordinated foodservice with the kitchen. Dining Support Associate – University of Chicago

IL — 2022

- Audited foodservice operations across 18 locations on campus.

- Developed inspection questionnaires and implemented process improvements to reduce data collection time by 80%.

Operations Manager / Consultant – Manilow Suites

IL — 2022

- Managed property readiness for corporate guests.

- Secured $55,000 budget for my work.

Food Runner - Four Seasons Hotel

IL —2021 - 2022

- Debuted a 5 star hotel’s $100,000,000 renovations.

- Responsible for the successful grand opening of the hotel’s restaurant, Adorn. Retail Dining Supervisor – Northern Illinois University IL —2018 - 2021

- Managed food and beverage operations for 5 on-campus dining venues including two licensed Starbucks stores.

- Led 20+ staff, created scheduling systems, tracked daily sales over $1,000, and implemented customer service SOPs.

- Collaborated with university departments for event catering, weddings, and bar management.

- Certified Food Service Manager.

- Certified AllerTrain Allergens Manager.

Wrestling Instructor - Northern Illinois University IL —2014 - 2017

- Recruited members and organized fundraisers.

- Led group fitness classes.

Bar back / Bartender - MGM Resorts International & Hyatt (Joint Venture) IL — 2015 - 2017

- Tracked inventory, ordered food and beverage products.

- Informed guests of ongoing promotions and increased sales. Lifeguard - Northern Illinois University

IL —2013 - 2014

-Provided supervision.

-Maintained a safe environment for swimmers.

-Certified Red Cross First Aid/CPR/AED.

-Certified Red Cross Lifeguard.

Swim Instructor - City of Elgin

IL —2009 - 2013

-Supervised water activities, ensuring the safety and well-being of swimmers.

-Taught swim lessons, adjusting teaching methods to fit various skill levels.

-Certified Ellis & Associates First Aid/CPR/AED.

-Certified Ellis & Associates Lifeguard.

Education

Northern Illinois University – DeKalb, IL

• Hospitality and Tourism Management Major

• Completed Coursework in Business Management, Business Law and Operations Management & Information Systems

Skills & Certifications

- On-Premise & Off-Premise IL BASSET Certified

- CA RBS Certified

- TIPS Certified Nationally

- ServSafe Certified Nationally

- ACSM Certified Group Fitness Instructor

- Excellent Oral & Written Communication

- Licensed Driver

Recent Experiential Marketing Experience

- BA Bush’s Baked Beans Summerfest 2025

- BA Bush's Baked Beans NRA McCormick 2025

- BA Dean’s Dairy Dip Summerfest 2024

- Event Manager AMC Barrington 2024

- BA Moët Hennessy 2024

Notable Experiential Marketing Experience

- Google, United Airlines, Chicago Cubs, Revolution Brewing, Dogfish Head Brewery, Chicago White Sox, Chicago Bears, Chicago Fire, Gatorade, Jack Daniels, Chicago Autoshow, Morgan MFG, Loyola, Northwestern, Revel Motor Row, Art Institute of Chicago, DePaul University, Duke University, Deloitte, Harry Carey’s Catering, Shed Aquarium, Sweet Baby Rays Catering, World Series of Poker Tour, Sears Corporate, British Airways, Chicago Yacht Club, Microsoft, Limelight, Nutella Cafe, and more

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