Customer Service Representative
Resume:
VERONICA A
WRIGHT
*******@*****.***
CONTACT
SKILLS
• Collections processing
Ability to communicate clearly and
efficiently. ciently
•
• Ability to organize,and prioritize,
Ability to read, interpret, and apply
policies and procedures.
•
• Knowledge of computer systems,
• Knowledge of grammar, and spelling,
• Time management
• Multi-talking
• Empathy
• Patience
• Telephone etiquette
Dynamic collections professional with experience at Bill Gosling Outsourcing, adept in fair debt practices and collections processing. Proven track record of enhancing customer satisfaction while efficiently managing high-volume calls. Skilled in financial controls development and skip tracing, contributing to successful payment resolutions and fostering positive customer relationships.
PROFESSIONAL SUMMARY
Collections Agent
Bill Gosling Outsouring, Hampton, VA
Cashier
CHKD Thrift Store, Hampton, VA
Customer Service Representative
Robert Half, Norfolk, VA
EXPERIENCE
December 2024 - June 2025
• Successfully handled high-volume calls from delinquent customers.
• Provided excellent customer service while following collections procedures. Assisted customers with making payments via credit cards or electronic
• transfers.
September 2024 - December 2024
Operated cash register and accurately processed payments, returns, and exchanges.
•
Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
•
Performed opening and closing procedures, such as counting cash register,
• restocking, and cleaning.
February 2022 - September 2024
Answered inbound calls. Scheduled appointments. Promoted company products and services. Computer data entry, order supplies, updated demographics.
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Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
•
Developed strong customer relationships and loyalty through effective
• communication.
Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
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Responded to telephone inquiries and complaints following standard operating procedures.
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Medicaid Eligibility Specialist
Maximus, Hampton, VA
Customer Care Manager
Ashley Homestore, Newport News, VA
Account Specialist
Langley Federal Credit Union, Newport News, VA
Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
•
October 2017 - December 2020
Received outbound calls thru company WAT system for families and individuals
• residing in the State of Kansas applying for Medicaid insurance. Identified discrepancies or inconsistencies in documents submitted by clients and requested additional evidence as needed.
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Analyzed complex cases involving multiple family members or special circumstances such as disabilities or long-term care needs.
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Reviewed Medicaid eligibility applications to determine financial and medical
• eligibility requirements.
Communicated effectively with clients via phone calls, emails or face-to-face meetings to explain program requirements and answer questions.
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Developed case files, tracked renewal dates and maintained accurate records of client information.
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June 2017 - October 2017
Assisted customers with their final purchases. Accepted all forms of payments. Answered telephone, promoted company products and services, filed materials, scheduled deliveries, and applied store applications for credit. Balanced cash drawers at end of shift. Worked closely with management team to set goals and objectives for the department.
•
Resolved escalated issues from customers in a timely manner while maintaining professionalism at all times.
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Ensured adherence to company policies and industry regulations when dealing with customers.
•
Worked closely with management team to set goals and objectives for the
• department.
March 2007 - June 2017
Answered inbounds calls from customers and prospective customers. Promoted company products and services. Opened various accounts. Contacted customers by telephone to remind them of upcoming payments due on loans. Transferred money from one account to another. Balanced cash drawers at end of shift. Utilized strong problem-solving skills to quickly resolve customer inquiries and complaints.
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Managed collections process, including contacting delinquent customers via phone or email regarding payment arrangements or overdue balances.
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Researched customer inquiries related to past due invoices and payments
• received.
Purchasing Agent
Riverside Health System, Newport News, VA
Assessed client needs and developed solutions that increased efficiency and profitability.
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February 2006 - March 2007
Answered inbound calls from hospital and doctors office within the Riverside Health System wanting to order medications and supplies. Provided products information. Prepared purchase orders and tracked their progress from order placement to receipt of goods and services.
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• Reconciled variances between purchase order and invoice. Developed and maintained professional relationships with vendors and suppliers.
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• Executed purchase orders and maintained accurate purchase records. Developed and maintained relationships with new and existing vendors and suppliers
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Certification in Career Awareness
Career Development Institute, Newport News, Virginia EDUCATION
January 1976
AWARDS
• Certification of Achievement for Perfect Attendance
Contact this candidate