Quality Control Customer Service

Zenia M. Seijas R.

Wesley Chapel, Florida

813-***-**** ***********@*****.***

https://www.linkedin.com/in/zenia-seijas-a0a285157/ Languages: Spanish English

Customer Services Representative / Data Entry Specialist / Inside Sales/Quality Control

Creative, influential Responsible for fielding and resolving inquiries via phone, chat, mails and other potential contact methods, providing exceptional customer service, striving to anticipate and meet the needs of consumers. Treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. provide a true concierge level of service to the members proactively, anticipating customer’s needs.

Resourceful, engaging and adaptable leader capable of assessing customer requirements, reports to the department Supervisor and maintains a working knowledge of the organization service offerings, service workflows, and contact center technologies necessary to perform all job functions.

A motivated Inside Sales Representative with 1 year of experience in customer service and sales. Skilled in providing friendly and professional customer interactions, as well as up-to-date product knowledge to maximize sales potential. Proven track record of answering customer questions and increasing customer satisfaction. Core Qualifications

Ability to multi-task Problem Solving Skills Microsoft Office Suite Adaptability Customer Inquiries Service Agreements Attention to detail Remote Work Multi-line Phone System Fast Paced Resolve Problems Effectively and Promptly Math knowledge Meeting sales goals I Client base I Prospecting skills I Professionalism I Motivation for sales I fluent Spanish & English Languages I Professional Experiences Theochem Laboratories Tampa, United States 2022 – Present CSR / Order Entry Associate / Inside International Sales / Quality Control Execution of the Order entry needed to record a customer's order into a company's order handling system. Schedule all the activities needed to fulfill the customer's order, which may include materials procurement, production, warehousing, picking, shipment, and invoicing. Since September 2024, I have been simultaneously holding the position of quality control technician with more than 3 month of experience in manufacturing and production, carrying out raw material approvals and preparing the Quality Control for all the manufacture products so that can be shipped in optimal conditions. Key Achievements:

Generates revenue by soliciting and obtaining orders, understanding and interpreting technical requirements, providing technical information, and developing accounts.

Assesses competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities.

Develops sales opportunities by researching and identifying potential accounts, soliciting new account, building rapport, providing technical information and explanations, and preparing quotations.

Closes new accounts by answering telephone, fax, and e-mail inquiries and verifying and entering information.

Fills orders by transferring orders to fulfillment, communicating expected delivery date, and explaining stock-outs.

Develops accounts by checking customer’s buying history, suggesting related and new items, and explaining technical features.

Maintains communication equipment by troubleshooting, reporting, and tracking problems. Zenia M. Seijas R.

Maintains and improves quality results by following standards and recommending improved policies and procedures.

Updates job knowledge by studying new product descriptions and participating in educational opportunities.

Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests.

Assist customer with product questions, ordering, order tracking, complaints and problems.

Enter orders into system for billing and delivery.

Prepare quotes and coordinates mailings of literature and samples.

Coordinate delivery schedules with dispatch.

Keep merchandise and sales brochures stocked on shelves.

Retrieve needed information for credit department.

Issue credits or debits accurately when applicable.

Answering incoming calls, provide product information in base of Safety Data Sheet/ Technical Sheet.

Taking sales orders from sales representatives and customers by phone, email and text message.

Assisting walk-in counter customers, Receiving cash and credit card payments.

Categorizing, filing, scanning, and maintaining ship ticket copies and customer records for audit purposes

Printing and distributing e-mailed customer purchase orders.

Successfully inspected and tested a wide variety of products according to established quality control standards.

Developed and implemented quality control processes to ensure accuracy and consistency of product standards.

Maintained accurate documentation and records of all quality activities and results. 2020- 2022

Therapist Assistant- CSR

Facial & Massage Therapy Center - Tampa, FL

Interface with diverse range of clients to complete development of sales opportunities within budget and ahead of schedule. Effectively communicate schedule.

Key Achievements:

Identify client needs to recommend the most effective therapy based on individual needs.

Responsible for scheduling patients’ appointments managing incoming and outcoming calls for busy medical office.

Managed Medical Insurance Records, patients charts and company files using online system.

Contacted insurance providers to verify correct insurance information and get authorization for proper billing code.

Prepare Microsoft Excel financial reports including profit and loss statements balance sheets, income statements, and monthly billing reports.

Updated Patients accounts and information on a daily’s basis.

Compassionately assisted patients with debilitating condition as Back pain, sports injuries, plastic post-surgery.

Follow-up on hand offs to ensure resolution and escalating as appropriate to resolve problems effectively and promptly

Zenia M. Seijas R

2019 – 2020

Customer Service Representative - CSR.

Instaloan Tampa, FL.

Offering all types of fast and easy car loans, determined the amount of cash on based on the value of the customer car and credit score.

Key Achievements:

• High- level customer management.

• Receiving cash payments and running credit card approvals and check approvals

• Client risk analysis and loan processing.

• Comprehensive customer support helping them filling the application, make the appreciable to the vehicle and process the loan documentation with the financials terms. 2011 - 2018

Petroleos de Venezuela (PDVSA) Venezuela

Reservoir Engineer

Project developed Venezuelan teams, while determination static and dynamic model of reserves of oil and gas new discovery field. Participated in multi-functional teams to address commercial proposals. Ensured projects were effectively resourced and managed relationships with a wide range of groups, including all internal and external project contributors. Key Achievements:

• Sectioned the optimum plan & development scheme for a new discovered gas and oil field.

• Compiled and presented proposals as well as written reports for environmental based findings.

Created detailed development geological and reservoir plans performance using the data acquired.

Coordinated analysis of reservoir engineering: material balance, reservoir simulations and production forecasts according to the preliminary operating plan to drain reserves of new discoveries.

Conducted economic evaluation of development drilling opportunities and acquisitions.

Short- and long-term production forecasting, reserves estimation and reporting, and support of annual budget and planning cycles.

Worked with operations staff in the implementation of development projects.

Designed equipment to more efficiently remove oil from ground reserves.

Created plans to set up operations and extract oil from reservoirs testing of wells.

Analyzed newly discovered reservoirs to determine profit potential and operational requirements.

Reviewed available geologic data to recommend potential drilling sites.

Drove operations, supply and support project managers for the coordination, execution, control, and closing of contractual service agreements supplying maintenance and commissioning. Zenia M. Seijas R.

Petroleos de Venezuela (PDVSA) Ecuador, Argentina, Bolivia. 2006 – 2010

Field Engineer

Provided strategic leadership for the execution and closing of long-term service agreements between Exploratory wells in Venezuela, Ecuador, Bolivia, and Argentina. Key contributor in the PDVSA contractual service division focused on compiled Data of previous wells drilled such as type of geological formation, fluid expected, predicted dynamic/static temperature and pressure, analyzed log acquisition for the determination of water and prospective areas (gas & oil). Education and Credentials

Universidad De Oriente, Barcelona, Venezuela

B.Sc. in Petroleum Engineering

Professional Training

Pre-licensing Life Insurance- Junio 2023, Primerica. Online Miami Florida Basic Course PH Scale & Cleaning Catalog – June 2022, Theochem Lab. Tampa Florida. Building Constructor- July 2021, CamTech School of Construction. Tampa Florida Training Lymphatic Draining Massage- October 2020, Maria Mallea Licensing. Tampa Florida. Training Relationship with Customer -July 2019, Carmen Gonzalez Instaloan Tampa Florida

"Basic Course of Interpretation of Production Records or PLT Program". August 2008, Maracaibo- Venezuela. Kappa. International. "Evaluation Analysis of Geopressured". November 2007, Puerto la Cruz- Venezuela.

"Well Integrity Assessment". September 2007, Maturin - Venezuela. Sapience.

"Formation of High-Performance Teams". August 2007, Mérida - Venezuela. Serconett.

"Seminar of Evaluation and Completion of Wells". June 2007. Margarita-Venezuela. Halliburton. Notes

• Work Authorization - No sponsorship required in US Accolades

Zenia is really nice coworker willing to work as a team player. Amber Hyatt Operation Manager Theochem Lab.

“Zenia is organized, professional with a lot of proactivity with clients”. Maria Mallea Facial Therapy Center Zenia is proactive, willing to learn, nice coworker. Carmen Gonzalez. Manager Instaloan

“Zenia has a very solid background in the Oil & Gas market. She also is a hard worker with “the customer first “approach.”

- Luis Vicente Gonzalez. Supervisor Exploratory Operations Management

“Zenia Seijas is a solid and well-prepared business partner. Together we worked for several years successfully managing significant projects in Venezuela for our Company. It has been all ways a pleasure working with Zenia”

- Zahily Bastardo. Engineer Integrated reservoir studies Accolades source:

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