Therapy patients care
Resume:
JUDY A. NEAL
Goldsbro, NC *****
*********@*****.***
SKILLS
• Facilitate group therapy sessions with 4-10 clients.
• Perform family intervention therapy; adolescents ages 9-18.
• Over 20 quality years of experience in customer service; both in person and telephone.
• Remarkable writing skills, which enhanced the required reports and office correspondence.
EXPERIENCE
Wedgwood Christian Services
Grand Rapids, MI
Residential Therapist
2012 - 2013
• Provided treatment and case management services to the clients of the program(s) as assigned.
• Provided leadership of treatment planning, lead group therapy sessions, individual and family therapy sessions, and worked with other treatment personnel in establishing a therapeutic milieu within the program.
• Successfully guided assigned clients through person-centered treatment planning and implementation of plan with the end goal of successful family reunification. Dwelling Place
Grand Rapids, MI
Case Manager
2011 - 2012
• Provided case management services for traditional housing residents.
• Referred residents to community resources as necessary.
• Participated in team meetings to enhance the productivity of each resident's life goals such as, leads on employment, continuing education and housing through local resources.
• Planned goals and treatment plans.
• Offering successful program completion counseling.
• Assisted residence in locating permanent housing placements.
• Followed protocol and procedures for all emergency situations.
• Maintained accurate case records and progress notes in a timely manner. Well House Homeless Shelter
Grand Rapids, MI
Resident Coordinator Assistant
2008-2009
• Provided support to full time staff of homeless residents.
• Followed-up weekly with each client's progress and completed required documentation.
• Develop plans for families to obtain permanent housing placements.
• Assisted clients with job readiness assistance, including resume building, interview techniques, and job searching assistance.
• Ensured that all residents, guests and vendors were safely and properly accounted for by completing a daily sign-in log.
Guaranteed Rate
July 2020-January 2025
— Disclosure Desk Analyst
● HELP desk responses regarding escalated disclosure requests
— Disclosure Desk Team Lead
● Pipeline management and escalation issues.
— National Overflow Operations Manager
● Manage multiple team leads with up to 10 direct reports each. Overflow Team Lead
● Pipeline management. Streamline and optimize the Overflow document request process to increase productivity. Farmers Insurance Company
December 2018 - July 2020
— Auto Claims Representative
● Automobile and home insurance claims over the phone.
— Customer Solutions Representative
● Manage vendor database.
Fifth Third Bank, Grand Rapids, MI
August 1999 - May 2018
— LOB Sr. Business Analyst, AVP
— RCC Funding & Processing Manager II, Officer
— Funding Analyst
— Direct Lending Processing Supervisor
— Direct Lending Processor
— Wire Transfer Clerk
EDUCATION
University of Phoenix
— Bachelor of Science in Human Services
November 2005 - April 2009
-Masters of Science in Mental Health Counseling
December 2009 - May 2013
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