Administrative Assistant Medical Records

E D U C A T I O N

C O N T A C T P R O F E S S I O N A L S U M M A R Y

W O R K E X P E R I E N C E

PAULINE PAKEERAH KALYAN

EVEREST UNIVERSITY, JACKSONVILLE, FL

Medical Administrative Assistant

GPA: 4.0 Dean’s & President’s List

Relevant Coursework: Medical Insurance,

Office Finance, Patient Processing,

Insurance Plans, Collections, Patient Care,

Computerized Practice Management,

Dental Administrative Procedures

*********@*****.***

904-***-****

Detail-oriented and highly skilled administrative professional with experience in healthcare billing, medical records management, and leadership roles. Strong analytical, communication, and organizational abilities with a proven track record of problem-solving and team leadership. Adept at managing multiple tasks in high- pressure environments while maintaining accuracy and efficiency. SENIOR TEAM LEADER 03/2018 – 01/2021

Supervised billing clerks and scanning department staff Processed payroll and managed Kronos timekeeping edits Handled insurance payments, credit card transactions, and check processing

Trained employees and senior staff on system operations Monitored team performance and provided coaching for efficiency improvements

Processed charity applications for hospital bill assistance Managed high-value burn unit claims for Augusta Hospital on behalf of legal teams

Developed spreadsheets and reports for department progress, distributed to senior leadership

Organized department meetings and events

Created operational policies and training manuals

Conducted interviews, performance evaluations, and hiring processes Reported directly to managers, directors, and COOs HIM INFORMATICS SPECIALIST 01/2021 – 05/2021

Researched and attached medical documents to appropriate records

Managed daily workflow queues, ensuring timely data processing

Assigned pathology notes and codes

Directed documents to the appropriate departments and hospitals

S K I L L S

Strong analytical,

communication, and

organizational skills

Knowledge of insurance billing

and coding (ICD-9, CPT,

Medicare/Medicaid)

Customer service expertise

with a focus on problem-

solving and efficiency

Scheduling, record-keeping,

and reporting experience

Proficiency in Microsoft Office

(Word, Excel, PowerPoint),

Medisoft, Claim Gear, and

OnBase

Typing speed: 40 WPM; 10-

Key proficiency

Experience handling multiple

phone lines and office

equipment

Training and team leadership

in healthcare administrative

functions

BILLING & RESEARCH SPECIALIST 11/2017 – 03/2018

Researched and printed medical records for insurance claims Attached necessary documentation for claim processing Mailed medical records and insurance documents

BILLING CLERK 06/2015 – 11/2017

Reviewed and coded medical billing claims for insurance processing Ensured claims met formatting and coding requirements Managed medical record requests for VA claims

Coordinated with hospitals to obtain missing documentation Company HCA/Parallon

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