Business Development Customer Service

Krystal Stafford

Dublin, TX ***** 901-***-**** *******.***@*****.***

PROFESSIONAL

SUMMARY

Dynamic entrepreneur with a proven track record at TruFlex Equine Massage Therapy, excelling in customer relations and strategic planning. Achieved significant revenue growth through innovative sales strategies and effective budget control. Skilled in fostering strong client relationships while implementing operational efficiencies to enhance profitability and ensure compliance with industry regulations.

SKILLS • Customer service

• Customer relations

• Attention to detail

• Driven and determined

• Entrepreneurial personality

• Relationship building

• Work Planning and Prioritization

• Business planning

• Team collaboration and leadership

• Employee training

• Performance improvement

• Project management

• Business development

• Business administration

• Purchasing and planning

• Strategic Decision-making

• Professional networking

• Issue resolution

• Budget control

• Operations management

• Bookkeeping

• Quality assurance

• Cost control and budgeting

• Sales planning

• Financial management

• Accounting management

• Negotiation and persuasion

• Strategic planning

• Start-up operations

• Business marketing

• New business development

• Policies and procedures

• Consulting

• Resources allocation

• Corporate governance

Cross-functional team

coordination

•

• Change management

• Verbal and written communication

• Sales oversight

• Innovation management

• Industry trend tracking

• Sustainable business models

• Entrepreneurial leadership

• Decision-making

• Customer service management

• Team leadership

• Teamwork and collaboration

• Marketing strategies

• Business management

• Effective leader

• Scheduling

• Goal setting

Inventory tracking and

management

•

• Business leadership

• Sales strategies

• Performance improvements

• Employee scheduling

• Customer retention

Desktops, laptops, and mobile

devices

•

• Financial oversight

• Records organization and

K S

development

• Staff management

• Negotiation

• Public speaking

• Coaching and mentoring

• Process improvement

• Financial planning

• Task delegation

• Financial administration

• Trends analysis

• Cost analysis and savings

• Incident response

• Regulatory compliance

• Organizational development

management

• Administrative management

• Organizational structuring

• Direct sales

• Staff training/development

• Data analysis

• Proficient in software

• Cost control

• Data management

• Sales tracking

• Operations oversight

• Inventory management

• Business growth initiatives

• Calendar management

• Process improvements

• Hiring and onboarding

WORK HISTORY BUSINESS OWNER 02/2006 to CURRENT

TruFlex Equine Massage Therapy Dublin, TX

Built strong customer relationships through effective communication and attentive service.

•

Enhanced company standing by consistently surpassing customer expectations for quality offerings.

•

• Consulted with customers to assess needs and propose optimal solutions. Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.

•

Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.

•

Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.

•

Boosted revenue by identifying new business opportunities and diversifying product offerings.

•

Implemented efficient systems for inventory management, order processing, and shipping logistics.

•

Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.

•

Increased client satisfaction by implementing innovative business strategies and streamlining processes.

•

Conducted market research to inform product development decisions and identify potential growth areas.

•

Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.

•

Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.

•

Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.

•

Enhanced financial health by implementing rigorous budget controls and financial planning strategies.

•

Developed strategic business plan, guiding company towards sustainable growth and profitability.

•

Secured lucrative partnerships to expand market reach, negotiating contracts with precision and foresight.

•

Cultivated strong online presence, managing social media platforms to engage with customers and build community.

•

Streamlined operational processes, significantly reducing overhead costs and improving efficiency.

•

Built robust network of industry contacts, leveraging relationships for strategic partnerships and opportunities.

•

Achieved significant cost savings by renegotiating service contracts without sacrificing quality or service levels.

•

Implemented cutting-edge technology solutions to enhance operational productivity and customer engagement.

•

Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.

•

Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.

•

Optimized supply chain management, ensuring timely delivery of products and minimizing inventory costs.

•

Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.

•

Expanded into new markets, conducting thorough analysis to ensure compatibility and potential for growth.

•

Managed purchasing, sales, marketing and customer account operations efficiently.

•

Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

•

EDUCATION Bachelor In Equine Science Equine Science Post University, Waterbury, CT

Bachelor In Biology Biological And Physical Sciences 05/2005 Oklahoma State University, Stillwater, OK

Associate Degree In Nursing Nursing 05/1999

Dyersberg Community College, Covington, TN

High School Diploma Honors 05/1995

Munford High School, Munford, TN

Contact this candidate