Prince George Project Management

Lisa S. Tatum, B.A., M.B.A., D.M., Candidate

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* *********@*****.***

*Clearance: Public Trust*

Talent to provide strategic and tactical guidance, in a Management and Instructors position in the Business Operation Division. Providing key support in areas to lead strategic planning processes and policy, also program development and priorities to achieve organizational goals and objectives; an active engagement to strengthen business acumen, and the delivery of effective communications to promote and advance the organization and team mission.

Certification:

Scrum Fundamentals Certification (S.F.C.), Professional, SCRUMstudy, Avondale, AZ.

Six Sigma Yellow Belt, Professional, 6sigmastudy, Avondale, AZ.

PMP, Project Management Institute, Newtown Square, PA.

(Completed Course work)

ADA, Americans with Disabilities Act, Maryland State Department

Notary Public, Maryland State

Ethics Training, Prince George’s County, Office of Technology (OIT) 2018

Email Security Awareness, Prince George’s County, Office of Technology (OIT) 2018

Security Awareness Training Program, Prince George’s County, Office of Technology (OIT) 2018

Education:

• D.M., w/ Leadership Development, Present, Phoenix University, Phoenix, AZ

• M.B.A., w/ Organizational Behavior, Ashford University, Clinton, IA

• B.A., Business Management, Ashford University, Clinton, IA

Skills:

Experience with data analysis/ data processing, research and developing, Microsoft Office Suite, Software Engineering Statistics (SPSS), Publisher, Access, Visio, One Note, One Drive, Office365, Windows 10, Skype Business, Teams, GIS (Map Developers), Outlook, Mac OSX, and Internet Applications, Strong Client Relations, Critical Thinker, Administrative Support, Problem Solver, Asset Management, Record Management, Quantitative and Qualitative Research Analysis, WebEOC (Office of Emergency Management), Agile Scrum Methodology, Team Development and Leadership, Policy and Procedure Development, Yardi, Nexus Payables, Netvendor

Profile:

A highly energetic and team-spirited business graduate seeking a full-time opportunity within the Information Technology / Business Service Industry. Experience working as Supervisor and Team Lead with a staff of 40 peers. Excel as an Educational Instructor/Facilitator (Adult Learners and Youth), Lead Professional Development and Training courses to Adult Learners. Created and designed Performance Evaluation Tool, assisted in creating a Transformational Plan, Marketing and Logistics Manager for New Business Development, Financial Auditor, Managed Retail Sales, Team Lead Customer Service and Retail Visual Merchandiser. Volunteer work for International Development Organizations which has equipped me with knowledge in multi-cultural environments. Proficient in installing and troubleshooting most major software applications. Quickly adaptable and able to multitask in the changing technical and managerial atmospheres that are common in today’s marketplace.

Professional Experience:

Habitat America

Community Manager (Present)

Enthusiastic community manager with experience in inspecting common areas, facilities, and units to identify and address maintenance slash safety issues. Adept at conducting all business in accordance with company policies, fair housing slash credit reporting, ADA, OSHA, EPA and other federal, state, and local laws pertaining to multifamily homes. Focus on implementing initiatives that enhance communities’ attractiveness and satisfaction levels.

Manage day-to-day operations of over 400 units to include town homes, senior home, tax credit and market rate communities.

Supervised work of employees, contractors, suppliers and service providers for the completion of various tasks.

Work with boards and owners to identify, develop and achieve community goals and objectives.

Oversaw daily operations, maintenance and administration of various properties.

Developed and implemented A comprehensive marketing campaign resulting in a 10% increase in leasing enquiries.

Manage routine maintenance and emergency response services provided by contractors and vendors.

Foster good working relationships with owners, residents and board members.

Inspect the properties twice a month, with pictures and wrote reports regarding findings for submission to compliance committee.

Execute lease agreement, collect rent payments, and handle lease renewals and terminations.

Achieve a 15% increase in lease renewals through effective resident retention initiatives.

Answer calls and respond to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.

Liaise between vendors and owners to address and remedy ongoing concerns.

Develop strong, professional relationships with owners and residents by initiating collaboration and delivering exemplary service and engagement.

Amplified A processes to provide residents benefits of clean, safe and well-maintained community.

Implement it cost saving measures resulting in a 20% decrease in community expenses.

Collected and maintained careful records of assessment payments.

Demonstrated in-depth knowledge of community rules and regulations.

Facilitated timely resolution to all neighborhood challenges and owner complaints.

Coordinated and negotiated service agreements for trash removal, snow removal landscaping and other property services.

Plan and coordinated resident event to improve resident retention.

Collaborated with board of directors to address financial matters and develop budgetary guidelines.

Prince George’s County Maryland State Board of Elections

Operations Department

Program Manager, IT Technician and Technical Instructor (Contractor) 01/14-7/21

Served as Liaison of Administration and Operations for the Prince George’s County Board of Elections (BOE); provided leadership to county and state administration functions from cradle to grave (facility contract initiation to state certified election). Managed business operations-programs, procedures and policy compliance. Manage contracts and vendor acquisition. Provides leadership to a complement of professional, administrative, and matrix-managed information technology staff. Assist in hired and on boarding staff, aligned and assessed staff performance to achievement of mission objectives. Partnering with senior staff to identify and develop strategies for improvement in various functional areas (e.g., budget, vendors, scheduling, and metrics). Manage activities pertaining to administration, local candidacy and candidate filing, assets management, inventory/ supply chain, facilitate in canvassing, surveyed and analyzed polling sites and logistic, act as a liaison between agency and facility operations, maintained contract/ Memorandum of Understanding (MOU’S) agreements with Municipals, city, and private venues, assisted in developing polling place contingency plans, create floor plans and site maps, developed emergency management tool, respond to public regarding election related issues, facilitate instruction in training, investigate, researches and resolve citizen concerns, manages felons/Criminal investigations, manage budget allocation and execution.

Assistant Manager

Assists county residents who desire to file for elected public offices and accepts filings from candidates.

Conducts an internal audit of candidate filings to ensure all documents have been properly filed.

Manages and organizes the packing of and dissemination of election supplies for judges during elections.

Analyzes statistical data and drafts election reports as required.

Research voter registration and processes petitions for applicants who may be ineligible to vote due to felony convictions.

Assists with training coordination (Election Judges and Election Day Technicians) and Election Day and Early Voting polling place activities.

Assists with Election Judges customer service for supply and pick-up.

Conduct election judge and student judge recruitment.

Manage and operate Summer Youth Program

Maintains polling place database and supporting files.

Ensures polling places meet Americans with Disabilities Act (ADA) requirements, Survey Prince Georges County polling sites and logistics for accessibility issues pursuant to Americans with Disability Act requirements.

Maintain records of Temporary Mitigations required by site location, Vendors and City Contracts, Candidate Filing and Criminal Convictions

Conduct and meet with City Managers for site planning and contract negotiation.

Assists with the canvassing process and recounts; and

Database processing/management, writing policies and procedures to implement process improvement, documentation and customer service strategies.

Technical Instructor

Facilitate and instruct State Board of Elections (@ LBE) training program and demonstrate a complete understanding of the topics covered in the training program.

Oversee the day-to-day operation and performance of the department with regards to staff, compliance, training, projects and guest service.

Coach employees and managers regarding performance issues and professional development when necessary.

IT Technician/Coordinator

Manage Logic & Accuracy (L and A) testing of equipment.

Responsible for software updating and maintaining technical support DS850, DS200, B.M.D, and EPolll Books, install printers, password reset.

Analyzing and evaluating difficult issues involving programmatic activities, missions, policies, and objectives.

Evaluating organization and work processes for efficiency; and Compiling, reconciling, and correlating workload data from a variety of sources with different reporting requirements and formats. Ensure that office equipment is in working order, order repairs when necessary.

SAIC

Support Manager 6/15-9/16

Developed collaboration technology strategy, implemented conferencing, unified.

communication and collaboration endpoints, improving productivity.

Managed Vulnerability Management Program in alignment with the Risk Management Framework.

Ensured products met or exceeded client expectations.

Excelled at gathering feedback and requirements; communicating needed changes to development team; and overseeing seamless, high-quality rollouts to on-time and on-budget conclusion.

Developed a deep understanding of the business objectives of internal and external stakeholders.

Provided corporate leaders with a view of the company business strategic plans for the company infrastructure.

Partnered with the business to prioritize projects based on business value and ensured.

resources were allocated for the biggest business impact.

Xerox Business Services, Telecommunications & Technology/ Contractor

IT Business Developer/ Support, Tier 1 Technician, Contracted to Apple 1/15-9/15

Wireless network configuration and smart phones

Windows NT, 98, 2000, XP, Vista and 7

Mac OS.X, iOS Developer

Network transporters: NIC and protocols and DNS and IPS and routers and switches.

Strong knowledge of protocols: TCP, IP, DNS, SMTP, POP and FTP

Securities suites: MacAfee, Norton and A vast

Remote access technologies (VPN, dial-up, terminal services)

Basic UNIX and HTML and Java Script

Executed sales strategies to meet sales targets.

Utilized proven sales techniques to assess, qualify and satisfy the needs of every customer.

Demonstrated and educated customers about products and features.

Imagine Foundations Public Charter School, Upper Marlboro, MD/ Contractor

Instructor and Support Staff, 08/09-06/14

Trained and developed new staff including interviewing, tasks delegation, and scheduling.

Provide support in the management of administrative offices. Perform and maintain records of expenditures, receipts and disbursements. Assist in conducting audits on invoices, and responsible for developing, organizing, and maintaining office records and files in accordance with established guidelines.

Responsible for reproduction and collation of various types of documents in support of the executive offices. Maintain calendar and receive and screens calls and visitors. Handles incoming and outgoing correspondence for procedural and grammatical accuracy and is made aware of time sensitive materials. Make travel arrangements for conferences, retreats and regularly occurring meetings. Maintain records and files including secure handling and filing of sensitive materials. Serve as back-up when secretaries are out.

Instructional design, adult learning, needs assessment, and performance measurement.

Assisted in developing school policies and practices and procedures.

Prepared lesson plans, monthly data analysis reports containing students test results and strategic planning for future goals. Integrated technology into classroom curriculum

Developed curriculum utilizing instructor participants and activity guides. Including conducting needs analysis, gap analysis, developing task analysis, and writing course objectives

Spring Board Afterschool Educational Organization, 501c3, Upper Marlboro, MD/ Contract

Assistant Site Coordinator, 08/10-06/14

Served as a Site Coordinator to evaluate the department’s continuous improvement plans.

Supported the administrators guiding them with Technical Assistance Plans

Implemented applicable policies, procedures, and project requirements.

Processed change management through various effective means.

Developed regional programs to enhance effectiveness of employees, students and stakeholders.

Updated and designed new training programs for classroom and one-on-one use.

Evaluated and ensured that organizational Best Practices are used and sustainable with future organizational goals and changes.

Coordinated training programs that cultivated and enhanced company culture.

Utilized wide range of training models including on-line, mobile, and classroom instruction.

Distinctions/ Affiliation

Measure of Excellence Award for Character Development PGCPS

Measure of Excellence Award for Economic Sustainability PGCPS

Active Member of Business Development Task Force PGCPS

Active Member of Maryland Commission on Civil Rights MCCR for PGC

Active Member of A.E.A.O.N.M.S. Imperial Council of Prince Hall Shriners PG (Social Service Org.)

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