Customer Service Representative
Resume:
Danielle Franco
Customer Service representative
Phoenix, AZ 85031
********@*****.***
Work Experience
Credit Card Billing dispute
Bank of America-Phoenix, AZ
November 2020 to May 2024
Answer incoming customer calls back to back. Filed credit card billing disputes, answered customer questions about open disputes, took payments, analyzed customer accounts and statements. Maintained company requirements & confidentiality agreements. Move Coordinator
ALLIED VAN LINES/OLYMPIAN WORLDWIDE
January 2019 to June 2020
COORDINATED INTERSTATE, INTRASTATE, INTERNATIONAL & LOCAL HOUSEHOLD GOOD MOVES FOR COD CUSTOMERS AND MILITARY FAMILIES. SET UP SURVEYS FOR IN HOME ESTIMATES, MANAGED 2 SALESMAN'S ACCOUNTS. SET, SCHEDULED AND COORDINATED ALL THEIR COD MOVES. RECEIVED NEW ORDERS FOR MILITARY MOVES FROM LUKE AFB AND SET UP FAMILIES TO MOVE OVER SEAS OR DOMESTIC. RECEIVED INBOUND OVERSEAS SHIPMENTS FOR MILITARY FAMILIES AND SET UP THEIR DELIVERIES.
CUSTOMER SERVICE REPRESENTATIVE IV
Swift Transportation
January 2011 to August 2018
SWIFT TRANSPORTATION
Managed and handled 3 of Swifts top revenue National Accounts. Priced, sold, booked, scheduled and planned all my freight. Monitored on an average of 60-70 loads per day being delivered across the United States, Mexico & Canada. Gathered bi-weekly service numbers for customers and preformed and ran bi- weekly conference calls with customer corporate offices about service on time deliveries. Answered an average of inbound calls 50-75 calls per day asking for ETA's and other service issues. Maintained trailer pools and reported all broken down trailer at shippers sites. Accounts Payable Clerk
TARGET COMMERCIAL INTERIORS
March 2004 to December 2010
Received and entered in all vendor invoices, reconciled general ledger accounts on a monthly basis. Filed company state taxes quarterly and ran weekly check runs. Performed hourly payroll or installers made sure all working hours were marked and recorded. Filed all in numerical and alphabetical order. Education
High school or equivalent
GENERAL HIGH SCHOOL DIPOLMA, CHRISTOWN ACADEMY
June 2000
Skills
• General Ledger Accounting
• Account Reconciliation
• Team player
• Time management
• Balance Sheet Reconciliation
• Dispatch
• Moving
• Customer Service
• General Ledger Reconciliation
Additional Information
SKILLS
● Team Player
● Attentiveness
● Clear communication skill
● Organized
● Ability to use positive language
● Time Management skills
● Patience
● High volume of inbound calls
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