Accounts Receivable Executive Assistant

Gloria J Hoffman

Hagerstown, MD *****

************@*****.***

(H) 202-***-****

TECHNICAL SKILLS

Results-oriented seasoned Collections Manager with 20 years of professional experience specializing in all aspects of accounts receivable. Proven to have the ability to thrive in busy and challenging work environments. Work to tight deadlines and have a proven record for my accuracy and ability to resolve reconciliation discrepancies. Prides oneself on their strong work ethic and attention to detail. Expert at quickly and successfully responding to ever-changing environments and situations, known for strong relationship building, always demonstrating integrity while projecting a positive personal and professional image.

Recognized as a Dedicated Manager who has extensive knowledge in collections, who is driven to meet accounts receivable targets and contribute to the company's profitability. Proficiency in Word Excel Outlook SharePoint 8042 Oracle R12 Regis CX Management System Ibis Typing 50 wpm Internet Researching QuickBooks Pro Lawson OnGuard Focus Abel Dynamics AX 2012*NetSuite

PROFESSIONAL EXPERIENCE

Red Coats, Inc. November 2024- Present

AR/ Collections Specialist

• Managed accounts receivable and led collections efforts, ensuring timely payment of unpaid invoices and maintaining up-to-date financial records.

• Acted as executive assistant to multiple operations managers, facilitating communication and providing operational support while ensuring smooth workflow between departments.

• Served as customer service liaison, proactively addressing accounts receivable issues with corporations and maintaining strong relationships between clients and the accounting department.

• Conducted detailed research and resolved unallocated payments, ensuring accurate cash application and efficient account management.

• Negotiated payment plans, settled outstanding balances, wrote off small balances, and processed customer refund request while ensuring compliance with company policies.

• Organized AR meetings with regional and district managers, assisted with cash application processes, prepared lien waivers for payment release, and sent monthly customer statements along with requested invoices.

AMERICAN SOCIETY OF CLINICAL ONCOLOGY (ASCO) August 2024- September 2024 AR/Cash Receipts Specialist (Contract)

Collections Manager September 2021-May 2024

The Reinforce Earth Company

• Responsible for collecting over $8 Million dollars a month in accounts receivable balances.

• Coordinate the activities of staff members to ensure a smooth and efficient department that reduces the number of cases that are overlooked.

• Oversee the collection of outstanding credit and invoices to minimize profit loss while ensuring it is handled appropriately and per company policy.

• Recruit, hire, train and evaluate staff members within the collections department to ensure enough staff members are available to handle the workload. QUALIFICATIONS

PROFESSIONAL EXPERIENCE

CORE COMPENTENCIES

Gloria J Hoffman

Hagerstown, MD 21740

************@*****.***

(H) 202-***-****

• Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goals.

• Communicate with clients to build and maintain a strong working relationship and reduce the number of clients who stop working with the company.

• Run reports and analyze data pertaining to the department and share with executive staff and managers of department staff as needed.

• Create and implement strategies to increase the number of successful collections on outstanding debt.

Flywheel Digital-Collections June 2020-August 2021

• Processed 60 and older receivables using SAP and NetSuite

• Email customers regarding their past dues

• Maintained monthly portfolio

Management Concepts September 2016–June 2020

Cash Management and Collection Specialist (A06-Accountant II)

• Process customer checks and electronic payments, process e-commerce batches, ensure payment journals are reconciled to daily cash

• Scan and reconcile monthly bank GL entries

• Update case spreadsheet daily

• Prepare weekly cash report and graph

• Responsible for OE collections

• Work with OE Sales, no less than twice daily, to create invoice when required by exception circumstances; Prepare and submit invoices through electronic or non-electronic means to ensure processing and payment

• Answer phone calls for customer inquiries and to accept payment

• Other duties as assigned.

International Baccalaureate February 2016-July 2016 Senior Accounts Receivable Analyst.

• Monitor and Administer customer accounts

• Prepare customers’ statements, bills and invoices

• Research and analyze accounts

• Generate weekly aging reports

• Determine payment schedules with customers

• Contact delinquent customers to secure payment

• Initiate collection efforts to successfully boost collections

• Prepare accurate monthly billing adjustments

• Investigate and resolve billing and account discrepancies

• Manage and resolve customer inquiries

• Compile data and prepare monthly reports and statements Swissport International March 2015-August 2015

• Process monthly reports

Gloria J Hoffman

Hagerstown, MD 21740

************@*****.***

(H) 202-***-****

Senior Credit Analyst

• Maintaining account balance

• Dealing on Net 30

• Call customers for collections

• Research billing issues

• Customers credit memos

• Keeping up with the aging report

• Answering phones

• Perform other general office duties

• Preparing and sending statements to the customers Alsco March 2008-August 2014

Accounts Receivable Specialist

• Post all monies daily & Branch Transfers

• Call customers for collections

• Preparing and sending statements to the customers

• Run credit cards weekly and post

• Backup for running our invoices and daily paperwork

• Maintaining the AR numbers/Broke records

• COD Collections

• Answering phones

• Perform other general office duties

• Check credit references using Equifax system

• Processed incoming and outgoing branch transfers Temporary Employment July 2006-March 2008

Various temporary assignments to include Accounts Receivable specialist Front Desk Receptionist Customer Service Night Auditor/Accounting

• Receive and verify invoices and requisitions for goods and services.

• Prepare, verify, and process invoices and coding payment documents.

• Prepare batches of invoices for data entry.

• Data enter invoices for payment.

• Manage weekly check run.

• Record check and post payments.

• Prepare vendor check for mailing.

• Maintain listing of accounts and general ledger

• Oder and Managed Office Supplies

• Maintain updated vendor files and file numbers.

• Print and distribute weekly Accounts Receivable reports

• Checked new Hires for work eligibility using E-Verify program.

• Greeting and assist visitors.

• Answer multi line phones.

• Direct calls and respond to inquiries.

Gloria J Hoffman

Hagerstown, MD 21740

************@*****.***

(H) 202-***-****

River Towers Condominiums (Part time) October 2006-February 2008 Customer Service - Front Desk Management

• Customers receive cordially by greeting them and providing them with information on vacant properties available for rent.

• Asked questions and held long discussions with the clients to assess their needs regarding properties.

• Made sure all related forms were properly completed by the applicants – Assisted them in completing the process correctly.

• Evaluated credit reports of clients to ensure whether they fall under the established guidelines for buying properties.

• Conducted several background checks on the clients prior to signing any contract.

• Maintained and documented accurate records of new and existing customers for future business purposes.

• Resolved customer queries and doubts over the phone and in personal meetings.

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