Wheelchair Agent Transportation Security
Resume:
Shaneva Williams
Douglasville,Ga *****
******************@*****.***
Authorized to work in the US for any employer
Work Experience
Youth Advisor
The Center for Youth and Family Solutions - Marietta, GA April 2023 to Present
develop relationships that empower used to succeed, help them with homework .assist them in any area, offer enrichment programs that the youth are interested in . Being a listening ear, engage in and participate in activities with the youth. it was a rapport with the parents. Wheelchair Agent
Unifi - Atlanta, GA
August 2021 to Present
• Transport passengers safely to and from required locations remaining alert to potential hazards which may cause an accident.
• Provide special assistance, general information, and directions to passengers as necessary in order to provide positive passenger relations.
• Project a positive and friendly image when interacting with passengers, responding to inquiries from airlines, staff, and the general public.
• Coordinate with dispatcher for assignments and gate agents regarding wheelchair assisted passengers.
• Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes.
• Complete incident reports for accidents and out of the ordinary events while transporting passengers.
• Complete wheelchair logs to document “pushes.”
• Must be able to lift, squat, stoop, push, stand, and bend throughout the course of a shift.
• Must be able to stand and walk throughout the course of a shift.
• Must be able to lift, carry, and/or hold 75 pounds or more U7 Soccer Coach
First Friends Church - Canton, OH
April 2019 to Present
Teach/coach children ages4-7 beginner soccer skills and rules of the game. Oversee and conduct practices and games.
Provide a safe fun in Christ centered environment where by players of all ages and skills are encouraged to strive for excellence both on and off the field. Communicate with the parents of the children provide any information needed, also communicate with division coordinator. Volunteer/Community Involvement
Visit Canton /Pro Football Hall of Fame - Canton, OH July 2008 to Present
As a volunteer for visit Canton I have helped for several events held pertaining to OSHA football championship games,working in the Media Trailer 6 years. Being a ticket scanner,Volunteered to assist with merchandise sales for the NCAA Stagg Bowl championship games. I have volunteered and worked guest services during Hall of fame week. I have also worked as a Volunteer in the Academy at the pro football Hall of Fame during the Hall of Fame weekend. I have developed great relationships working with the visit canton staff I have also coordinated groups of 30+ for first play since 2008 through2021. Visit canton is An innovative, collaborative culture Our objective is to create an impact on our community,the youth,school systems visitors businesses and organizations while providing our people with opportunities to grow. Partnering with Hall of Fame village and Johnson Controls We believe our impact on the community is stronger, together. help every team member excel at being their best. promote excellence through a collaborative environment that encourages growth. Knowledge of what we share while visiting the city of Canton and the opportunities we offer to each person be the culture.
• Communicating with sponsors and active community partners in a professional, empathetic, and respectful manner emphasizes the impact we can make in our community
• Responsible for reporting and tracking all activities, programs, to upper management, as well as communicating all event and promotions requirements through company provided forms
• Attend in-person and virtual meetings to increase client knowledge when applicable
• Provide support to families,community & visitors
• Build and maintain positive working relationships
• Management, Events, Sales, and Customer Service
• Reliable, natural problem solver, and can think on your feet in a high-energy environment make an impact on the community
• strong student mentality and willingness to learn
• A competitive edge
• An uplifting, positive, energetic, team-oriented work environment
• Cross-training opportunities to training positions and potentially managing others My greatest accomplishment is being able to work with the community for great events Obtain knowledge and being able to help someone be better.
Director
Code Ninjas - Douglas County, GA
April 2021 to June 2023
• Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives .Hire on board and train new employees .
• Draw on relationships with department heads, external partners,Schools,colleges. and vendors to make decisions regarding operational activity and strategic goals
• Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks
• Devise strategies for ensuring the growth of programs enterprise-wide, and implement process improvements to maximize output and minimize costs
• Adhere to the company’s policies and standards, and ensure that laws and regulations are being followed
• Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment.
• Oversee daily operations of the center
• Follow up on leads, schedule tours, and close deals
• Work with parents to define children’s learning needs
• Provide center tours while maintaining awareness of students currently in the center
• Engage with children and families in the center
• Ensure that parents understand how their child is learning and progressing
• Engage and oversee coaches/tutors to ensure team needs are met
• Ensure the center is a fun and safe learning environment for our students
• Uphold corporate standards with respect to center cleanliness & operational standards
• Ability to think on the fly and be perceptive to center dynamics
• Report weekly to the executive team on progress. SRO security response officer Supervisor
GardaWorld Security Services - Akron, OH
August 2019 to February 2022
Training new security officers on safety protocols and company standards. Help Develop and implement training procedures for all new and tenured employees. periodically review existing policies and procedures and made recommendations to improve security. Develop and implement training methods to promote officer performance. Council management on how to cut spending without compromising safety and security of the companies assets.
Security Screening, daily status reports,staffing and scheduling, security team leadership Residential Group Home Manager/Recruiter
PEAK - Canton, OH
November 2016 to September 2017
Be a leader and role model to all staff and clients served. Staying in compliance with HIPAA, Oversee that the LOC and ADLS of the individual are met. Train staff on ISP /BSP. Scheduling for the home to make sure staffing hours are met, HPC documentation, recruiting and training staff for the homes that I am responsible for .
I am responsible for recruiting staff to fill the homes when there is a shift open or available I am responsible for training the staff making sure first aid CPR eight hour provider and any necessary training is in place before the first day. providing transportation to appointments, grocery shopping and community based activities .Responsible for Turing in all monthly documents and financial information, keeping all county board and state regulations in place Director of Operations
Always caring Services - Canton, OH
October 2014 to September 2017
Responsible for the direct supervision of Clients in homes receiving services Responsible for scheduling
& assigning staff on shift; Provides assistance & staff training on implementation of new policies & procedures when needed; Monitors implementation of client's IPP by reviewing chart documentation to assure prescribed programs are being followed; Assures appropriate program coordinators are in attendance at staffing; Assures compliance with federal & state standards by completing weekly unit inspections; Prepares & submits to respective departments of the Center work orders & requisitions for supplies & equipment to maintain compliance levels; completes & submits periodic checklists on the monitoring of QA (compliance) issues noting areas of compliance/ deficiencies .Participates on interview/ selection committee for hiring of new employees; Has knowledge of & is familiar with ICF/DD guidelines. Monitors client's monthly clothing inventories; monitors unusual incidents; monitors & initials employee's daily sign-in/out log & processes employee requests for leave recommending approval/disapproval to the Superintendent; Assures timely processing of employee's Accident or Illness Reports; Completes employee performance evaluations;
Prepares & submits daily & monthly reports; Attends management meetings, in-services, workshops & seminars as required;
House Manager/Recruiter- Trainer
Brighter Day Services - North Canton, OH
July 2011 to October 2016
Supervises the daily routines of the residence in accordance with applicable standards and regulations. This includes, but is not limited to, environmental, fiscal and medical requirements, individuals' treatment regimens and ensuring that appropriate written documentation is completed as scheduled. Responds to crisis situations expediently and provides the appropriate input and support needed to resolve the situation
B. Specific
1. Provides support and assistance to the IP Coordinator in identifying clients’ values and needs 2. Demonstrates knowledge of assigned individuals’ goals, Goal Plans, supplemental procedures and Behavior Plans and assures they are implemented as written, including training the Residential Counselors in the implementation of the IP, ongoing monitoring of implementation and re-training of Residential Counselors as needed
3. Provides supervision and supports needed to assure that each residence presents a clean, neat and safe environment; this includes, but is not limited to, assuring that the residence will pass safety and environmental inspections
4. Assures each Residential Counselor provides a current telephone number by which he/she may be reached expediently
5. Provides each Residential Counselor with the support, direction, supervision, demonstration and follow- up needed to insure that their assigned clients acquire appropriate community integration skills. This includes, but is not limited to, assuring the clients’ participation in residential and community based leisure and social activities, assuring access to community amenities, encouraging communication with family and friends, encouraging and assisting individuals in developing and utilizing effective self-determination and self-advocacy skills and encouraging, instructing and supporting individuals in developing the functional life skills and assuming the responsibilities required for successful integration into the community
6. Provides supervision and support to Residential Counselors during any transitions such as Emergency room visits, residential moves, etc.
7. Assures transportation is available to clients as required by programmatic needs, including assuring that clients utilize community based transportation and assuring they receive training in use of such transportation
8. Insures that the Residential Counselors are familiar with the daily proactive schedule, assures the schedule is visible to clients and assures the schedule is followed 9. Assures that individuals participate in all required/scheduled meetings, appointments and daily activities
10. Assures that Just Community Meetings are conducted at least once weekly and completes written documentation of these meetings
11. Attends and participates in annual and interim Interdisciplinary Team Meetings as directed and attends and participates in all in-service training as scheduled 12. Attends other meetings as scheduled or as directed by the Operation Coordinator 13. Immediately reports incidents according to Agency policy for Incident Reporting and Investigation Procedures. Is available to participate in the investigation of incidents as requested 14. Provides direction and support to staff during staff emergencies such as callouts and ensures the unit is properly covered to meet the needs of the individuals as stated in the IP. 15. Provides Residential Counselors with consistent supervision and support throughout their shifts; this includes, but is not limited to, providing client supervision in the residence until correct staffing ratios are attained and adjusts his/her schedule to meet the needs of the unit. 16. Assures that appropriate follow up/corrective action is taken in response to problems or deficiencies identified during Program Observations and records Audits as appropriate 17. Assures promotion of clients’ values and rights through continuous monitoring of quality of service. Identifies barriers to the delivery of services specified in the Individual Plan and provides immediate follow up with the residential staff; if necessary, contacts appropriate management staff for additional support and follow-up
18. Assures staffing ratios are in compliance with those designated in clients’ Individual Plans and assures compliance with Agency Policies and U.S Department of Labor Wage and Hour laws 19. Maintains Medical and Program Records to assure records are current, orderly and contain all required documentation
20. As directed by the Operation Coordinator, provides written documentation of individuals’ performance, status and progress as related to their Individual Plans 21. As prescribed by the Operation Manager, completes evaluations of Residential Counselors and submits them to the Residential Director for review and approval 22. Provides Instruction and leadership to the Residential Counselor even during difficult situations, to include but not limited to, conflict resolution, OHCQ/DDA surveys, Nursing reviews, or internal audits. Remaining calm and composed during difficult situations to offer staff support and leadership needed during these times.
23. Performs other duties as directed by the Operation Coordinator or his/her designee. Accomplishments
I became a form of support to someone,provide care helping clients with redirection implementing skills to become independent.
Provide services of transportation to appointments and outings Coordinate a routine and schedule for the home. Seek/recruit new staff for the home,Provide new staff with the proper and adequate training. Technology skills windows,Excel, spreadsheet, PowerPoint,copy machine,fax
Skills Used
Interpersonal skills, med delegation skills first aid cpr Support Service Coordinator/Recruiter
CNA - Twinsburg, OH
February 2013 to November 2014
Assist the program manager.
Act as a role model and team leader to all employees. Know and insure all personal policies and procedures. Assist with coaching and development of employees on a ongoing basis. Respect the rights and confidentiality of the individuals served and make sure their needs are met. Job Redness and placement for individuals served /job coach. Assist with community resources Know and ensure implementation of all organizational policies and procedures Coordinate transportation for individuals, coordinate schedules, comply with everything outlined in the isp. And bsp
Make weekly schedules for other employees
Schedule rd appointments for clients.
Quality assurance
Coordinate. Recruit and train new staff coming aboard to the homes that I was developing making sure all policies and procedures in annual trainings were in place . The purchasing of day to day need sand monitor implementation. As assigned.
Accomplishments
I was continuously able to keep the individuals served happy..treated with respect and able to receive proper care and services..
Skills Used
Listening .understanding a persons wants interests and needs. Just naturally being a people person and someone who loves to assist others with information, care and love. weekly visits to clients homes to assure that things are fine and the plan in place is working. Making sure all the clients needs have been being met. Discuss any changes appointments, medicine, keeping the individuals quality of life in place. Updating all ADLs. Keeping communication open keeping the clients happy. Preventative Healthcare Advisor
CNA - Canton, OH
June 2012 to January 2014
Responsibilities
Greet customers, answer the phone share knowledge about the health screening that the company offered. Upsell. Close a sale and develop a relationship with my customer through good listening and understanding the needs of the customer. Set up call backs to check on the patient and follow upon the screenings, provide positive feedback and secure the payment for services Accomplishments
I was able to assist thousands of people with getting preventive health care. Skills Used
Customer servies, computer skills,
Customer Service Representative purity products - Perry, OH May 2013 to December 2013
Responsibilities
Answer phones, take orders from customers, provide information about the various natural products that we sold, encourage the customer to take full advantage of others products that may be helpful to them. Accomplishments
I was able to keep the customer satisfied by providing them with information that they may need about purity products.
Return phone calls inquiring of payments due. Setting up a payment schedule that's meetable for Cx Soft callbacks for payment reminders
Skills Used Technology skills Microsoft Windows, Excel, CRM Customer service, phone etiquette, interpersonal skills, Customer Service Representative
DirecTV/ATT - Canton, OH
October 2009 to March 2011
Answer inbound calls assisting customers with ordering new service assist Cx with any inquiries they may have, bill payments and any other issues while informing them of any new products or services offered and getting them installed at the earliest dates. Callbacks /winback accounts Front Desk Receptionist
Atlantic Chiropractic - Canton, OH
September 2001 to June 2005
Greeting patients, schedule appointments, Answering phones, insurance verification. Scheduling special appointments,Charting, billing,responsible for weekly bank deposits,reminder calls, Assist the Dr with physical therapy (TENS, Traction table, water therapies.. light office housekeeping., Check attorney packets. Ordering. Supplies
Education
Diploma in All
Alliance High School
1989 to 1992
Skills
• Management
• Microsoft Word
• CPR
• Scheduling
• Receptionist
• Payroll
• Healthcare
• time management
• Outlook
• Documentation
• Teaching
• Public Speaking
• Microsoft Excel
• Team Building
• retail sales
• problem solving
• Physiology Knowledge
• Special Education
• Sports Coaching
• Medical Terminology
• Training & Development
• Upselling
• Anatomy Knowledge
• Medical Records
• HIPAA
• Medication Administration
• Phone Etiquette
• Microsoft Office
• Personal training
• Medical office experience
• Computer skills
• Caregiving
• Human resources
• Medical billing
• Food service
• Computer literacy
• Customer service
• Typing
• Vital Signs
• Insurance Verification
• Clerical Experience
• Medical Scheduling
• Administrative Experience
• Office Management
Certifications and Licenses
First Aid Certification
CPR Certification
Food Handler Certification
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