Systems Analyst Business

Chloe R. Cowles

**** * ****** *** #** • Campbell, CA 95008 • 480-***-**** • ********@*****.***

PROFESSIONAL SUMMARY

Strategic Business Systems Analyst with a strong background in operations, process optimization, and technology integration. Expertise in project management, compliance, automation, and data-driven decision-making. Adept at leading cross-functional teams to improve efficiency and business performance.

KEY SKILLS

●Business Process Optimization

●Project Management & Scheduling

●Compliance & Regulatory Standards (SOX, GAAP, Cannabis Regulations)

●Data Analysis & Reporting (BI)

●Software Automation & Integrations

●Requirements Gathering & Documentation

●Strategic Planning & Leadership

●Cross-Functional Collaboration

Workflow & Process Improvement

PROFESSIONAL EXPERIENCE

Business Systems Analyst

Gold Flora (Formerly The Parent Company, Formerly Caliva), San Jose, CA

Jan 2020 – Present

Key Performance Indicators

●Developed & maintained inventory counting toolkit and supporting KPI tracking required to drive a reduction in physical inventory count variance from 27% to 0.3%.

●Enabled bulk validation of purchase orders (POs), driving an estimated $293K in annual labor cost savings for the Procurement Team.

●Streamlined PO data entry process, leading to $200K in projected annual labor cost savings for the Merchandising Team.

●Led disintegration of Odoo-METRC module, achieving $144K in annual software cost savings after a one-time $2K development investment.

●Built journal entry (JE) import template, SOP documentation, and training materials to empower GL leadership to independently manage JE imports, avoiding $75K in annual consulting costs.

Responsibilities

●Led full-cycle implementation of SAP Business One HANA integrated with METRC, including data migration from NetSuite/Odoo, system configuration, testing, user training, and post-launch support. Drove ongoing optimization and ROI analysis for process improvements and automation initiatives.

●Led cross-functional teams to ensure technology projects align with complex business needs and compliance requirements within budget.

●Optimized workflows by leveraging automation, reducing manual processes while maintaining data integrity.

●Ensured adherence to SOX segregation of duty requirements and tracked change requests with approvals.

●Identified inefficiencies in legacy Enterprise Software configurations and implemented solutions to improve system functionality.

●Conducted data-driven analysis to provide actionable insights for executive management.

●Drove continuous improvement initiatives, from ideation to execution, enhancing operational efficiency.

●Documented all aspects of technical projects including Requirements Gathering, Technical Specifications, DFD / PFD (Data Flow Diagrams / Process Flow Diagrams), QA & UAT (Quality Assurance and User Acceptance Testing), User How-To Guides, and Hypercare/Bug Resolution.

Sr. Manager of Cultivation Operations

Caliva, San Jose, CA

April 2019 – Dec 2019

●Increased plant yield by 25% through strategic improvements in crop management.

●Implemented Metrc track-and-trace compliance system and trained staff in usage.

●Developed forecasting models for yield projections, improving production planning.

●Enhanced compliance measures, increasing Certificate of Analysis passing rate from 86% to 100%.

●Managed a team of 40+ employees with the lowest turnover rate in the company.

Manager of Cultivation Operations

Caliva, San Jose, CA

Dec 2017 – April 2019

●Stabilized the cultivation pipeline, achieving consistent weekly harvests while reducing labor costs by 15%.

●Designed and implemented data collection systems for operational analysis and decision-making.

●Oversaw mother plant regeneration and 3rd party nursery sourcing for optimal crop rotation.

●Led regulatory compliance efforts, ensuring adherence to state cannabis laws and regulations.

Propagation Manager

Caliva, San Jose, CA

May 2017 – Dec 2017

●Developed an optimized propagation workflow, improving efficiency and plant health.

●Led a small team in plant care, propagation, and transplanting processes.

EDUCATION & CERTIFICATIONS

●Applied Data Science Program – Mass institute of Technology Professional Education (in progress, estimated completion Aug 2025)

●Associate of Applied Science – Urban Horticulture, Mesa Community College

●Management Training – Skillpath

●Six Sigma & Lean Production Practices

TECHNICAL PROFICIENCIES

●Documentation: Data Flow Diagrams / Process Flow Diagrams (DFD / PFD), Business Requirements Documentation / Functional Requirements Documentation (BRD / FRD), Release Notes, Technical Specifications, User How-To Guides, Test Scenarios & Quality Assurance / User Acceptance Testing (QA / UAT)

●Project Management: Waterfall & Agile Methodologies, Software Development Lifecycle (SDLC)

●Languages: SQL, Python, HTML/CSS

●Enterprise Software: SAP (Stored Procedures, Formatted Search, Crystal Reports, Data Transfer Workbench, Queries), NetSuite, Odoo, Treez

●Data & Analytics: Power BI, Power Query, Excel, Google Sheets, Tableau

●AI Software: ChatGPT, Grok

●Compliance Systems: METRC (Cannabis Track & Trace)

●Productivity Tools: Microsoft Office Suite, Google Suite, Atlassian Suite (Jira, Trello, Confluence)

REFERENCES

Available upon request.

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