Program Coordinator Patient Care
Resume:
Justina Walker
*-* ******* ******* *******, PA **606
484-***-**** *********@*******.***
PROFESSIONAL EXPERIENCE
Detail-oriented professional with 13+ years of direct patient care and leadership experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Communicate effectively with clients, internal staff, providers, and insurance payers to support the billing process.
§American Heart Association – CPR Certified.
§Effective problem solver, able to assess situations and identify solutions.
§Dependable team player who works collaboratively with staff to promote quality customer service.
§Ability to work independently and prioritize workload according to project goals and objectives.
§Communication Platforms – MS Teams, Skype, Zoom, Google Meet.
§Microsoft Office Applications – Word, Excel, PowerPoint, Outlook Type 75 WPM.
KEY QUALIFICATIONS
Medical Practice Management Systems Medical Terminology Medical Records HIPAA Compliance
Insurance Verification Insurance Claim Processing Reimbursement Processing Revenue Cycle Management
Medicare / Medicaid Government Payers Third Party Payers CPT & ICD-10 Coding Medical Billing
Medical Office Medical Administrative Patient Registration Data Entry
EDUCATION
Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Office and Billing Specialist, 2022
Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate
PROFESSIONAL EXPERIENCE
Supportive Concepts – Reading, PA 04/2024 – Present
Program Coordinator
Complete/attend trainings, meetings, consumers appointments.
Report all concerns from employees to the Program Specialist and Human Resources Department.
Maintain monthly vehicle inspections in a timely manner.
Submit all employees’ completions of training to the training department by the due date.
Submit monthly all consumers’ expenses records and receipts in a timely manner.
Report all maintenance repairs that the cla needs.
Supportive Concepts – Reading, PA 12/2022 – 03/2024
Assistant Program Coordinator
Complete requirements to become a Medication Administration Observer.
Maintain staff training according to regulations, bulletins, laws, and agency policy.
Participate in on call.
Aid with emergencies at the CLA.
Complete expense records for house petty cash and consumer funds based on receipt content and forward to Program Coordinator.
Assist with vehicle training and wheelchair securement training for employees working at the CLA and operating the vehicle.
Supportive Concepts – Reading, PA 04/2021 – 12/2022
Residential Specialist
Take vital signs and assist with activities of daily living – personal hygiene, feeding, and mobility.
Train new hires, supervise one team member, handle inbound and outbound calls, and call-in prescription refills.
Administer medications as prescribed, prepare meals, complete inventory, restock supplies, and provide transportation to and from doctor appointments.
Communicate effectively with residents, staff, and doctors and abide by HIPAA guidelines to protect privacy.
Observe, report, and document resident conditions and activities.
Antietam High School – Reading, PA 08/2018 – 03/2021
Paraprofessional
Worked with individual students or small groups of students to reinforce learning of material and skills initially introduced by the teacher.
Answered phone calls and worked cooperatively with school personnel and parents.
Communicated respectfully and effectively with families of diverse backgrounds.
Maintained accurate, complete, and appropriate records and files, and protected privacy of student information.
Maxim Healthcare – Reading PA 09/2008 – 11/2018
Direct Care Worker
Maintained a clean, safe, and supportive environment.
Trained new employees, supervised 2 team members, and accompanied patients to appointments.
Monitored vital signs and provided support tailored to the needs of everyone.
Participated in physical care, behavioral intervention, and activities of daily living.
Gave medication reminders and completed documentation and incident reports as required.
Safeguarded the confidentiality of private information.
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