Customer Success Manager
Resume:
CAMERON KIMBALL
CUSTOMER SUCCESS MANAGER
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PROFESSIONAL SUMMARY
Experienced in customer success management and client retention, with proven expertise in developing strategic plans and delivering technical training for SaaS platforms. Adept at cross-functional team leadership and data analysis to enhance client satisfaction and drive account growth. Eager to leverage skills in a Customer Success Manager role to foster successful client relationships and business outcomes.
EXPERIENCE
Ticketing Manager
June 2024 - April 2025 Country Nation, Nashville, TN
Analyzed data from tickets sales and created reports for management review.
Provided training and guidance to staff on how to use ticketing software programs.
Utilized problem solving skills to develop creative solutions when dealing with complex issues related to ticketing systems.
Developed strategic partnerships with other organizations in order to expand reach of available tickets.
Conducted regular audits of the ticketing system in order to identify areas of improvement.
Demonstrated ability to manage ticketing systems and processes for large-scale events.
Customer Success Manager
January 2022 - February 2024 Ronin POS, New Braunfels, TX
Developed customer success plans and strategies to maximize customer value and success.
Served as escalation point for issues that impacted client's productivity and satisfaction.
Conducted training sessions for customers on how to use the company's products or services efficiently.
Coordinated with other departments to ensure timely resolution of customer requests and complaints.
Managed customer accounts by responding promptly to inquiries, resolving issues, and following up on action items.
Partner
January 2018 - December 2021 Verge Control LLC, Tempe, AZ
Founded and grew a consulting firm delivering full-cycle ticketing solutions and strategic planning for live events.
Leveraged industry knowledge to provide strategic advice on best practices for achieving organizational objectives.
Built and cultivated strong client relationships, exceeding expectations and ensuring long-term client retention.
Oversaw all business functions including sales strategy, service delivery, and financial planning.
Sr. Client Services Manager
October 2008 - September 2017 AEG Presents, Tempe, AZ
Oversaw 10+ key enterprise accounts and 20+ annual live events, driving strategic client success initiatives
Led deployments of custom software and hardware solutions for 100+ high-volume event activations.
Supervised and mentored cross-functional teams of 15+ (including 2 direct reports) to deliver white-glove service and support.
Contributed to rapid department growth from startup phase to acquisition by improving processes and scaling operations.
REFERENCES
References available upon request
CONTACT
*******.*******@*****.***
Tempe, AZ 85282
SKILLS
Customer Success Management & Client Retention
Account Management & Growth
Project Planning & Execution
SaaS Platforms & Technical Integration
Cross-Functional Team Leadership
Data Analysis & Reporting
Client Onboarding, Training & Support
Client Onboarding, Training & Support – Designing and delivering onboarding programs and technical training to ensure successful adoption. * Tools
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