Business Development Project Management

Kristina Marshall

***- ***-**** *******************@*****.*** Ethridge, TN 38456

PROFESSIONAL SUMMARY

Professional with 7+ years' experience in dealer engagement, systems design, project management, and QA. Track record of enhancing user and team experiences by implementing streamlined automated testing strategies and fostering collaboration across development and support teams. Core competencies include driving cross- functional collaboration, optimizing system workflows, and advancing new business development efforts to support company growth and operational excellence.

SKILLS

Customer engagement Product knowledge Leadership & Organizational Skills Communication Skills Brand representation New customer acquisition Client relationship building Product demonstration Test strategy development

EXPERIENCE

QA MANAGER, Remote, USA

Portal.io,

Set up continuous integration environment utilizing Rainforest and other related tools for automated testing. Identified opportunities for automation within the existing QA process through research into new technologies. Worked as a go between with development team and support team regarding updates to bugs within the site December 2023-March 2025

DEALER ENGAGEMENT MANAGER CUSTOMER SUCCESS, Remote, USA Portal.io,

Responsible for dealer engagement and utilization of the site. Worked with AV & electronics firms to identify their pain points and best fit Portal's software into their current process Maintained a high level of knowledge on product offerings and services to accurately answer customer inquiries. Created detailed reports and monitored user subscriptions and churn Utilize CRM to identify potential churn and reach out to those customers likely to churn Perform video demos with dealers to help them get the most out of the site and identify areas where they can save time and/or money

August 2017-December 2023

SYSTEM DESIGNER / PROJECT MANAGER, Carlsbad, CA

Kiwi Audio Visual,

Assisted all sales associates in the estimating process, driving all revenue for the company. Performed audiovisual systems design and engineering via customer interviews, job site walks and building superintendent needs. Managed June 2013-August 2017

large-scale projects from prewire stage through final installation. Performed inventory management with reference to specified project ordering and general materials

MERCHANDISER, San Diego, CA

Costco Business Center,

Used hand trucks and pallet jacks for maneuvering products throughout store. Implemented store layout changes, including the addition of new fixtures. Managed inventory levels and stock replenishment to ensure sufficient supply of merchandise.

January 2010-June 2013

STORE MANAGER, Solana Beach, CA

Kahoots Pet Store,

Retail Management running a staff including writing schedules, ordering, sales growth and bookkeeping. Interviewed and hired prospective employees according to team needs. Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds. January 2010-January 2013

OPERATIONS MANAGER, Encinitas, CA

Kiwi Audio Visual,

Responsible for installation scheduling, customer support and human resources. Assist all sales associates with the estimating process, driving revenue for the company. Audio Video system design and engineering via customer interviews, job site walks and builder needs

January 2003-January 2010

EDUCATION

COMPLETED COURSEWORK TOWARDS BACHELOR OF ARTS IN BUSINESS ADMINISTRATION, San Marcos CA

California State University, June 2003

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