Customer Service Social Media

NATHAN CAMPBELL

Apache Junction, AZ ***** **********@*****.*** 480-***-****

LinkedIn: linkedin.com/in/nathan-campbell-274789179 PROFESSIONAL SUMMARY

Creative and solutions-driven communications professional with over 10 years of experience in customer service, copywriting, healthcare support, and media production. Demonstrated ability to lead teams, support technical operations, and deliver compelling digital content across platforms. Known for strong communication skills, attention to detail, and a passion for helping others through innovative problem solving.

PROFESSIONAL EXPERIENCE

Registered Behavioral Tech

Advanced Autism Services/ Action Behavioral Center July 2022-Current

Provide ABA therapy to youth

Implement treatment plans

Data collection

Mortgage Support Specialist

CENLAR FSB – Remote Jul 2021 – July 2022

Resolve customer inquiries regarding mortgage servicing and account status

Provide technical support for the borrower website

Handle escalated calls with professionalism and empathy Maintenance Operations Specialist

Amazon – Remote Sep 2020 – Apr 2021

Monitored and responded to equipment alarms in nationwide facilities

Triaged and escalated incidents to minimize operational downtime Creative Copywriter

Support District Radio Sep 2014 – Present

Write and edit content for websites, newsletters, social media, and blog posts

Develop multimedia content (audio/video) for digital platforms

Ensure brand voice and consistency across all communications Customer Service Representative

Injured Workers Pharmacy Jun 2019 – Nov 2019

Processed medication orders and addressed patient concerns

Entered clinical records accurately and managed prescription data Case Manager

Centauri Health Solutions – Scottsdale, AZ Oct 2018 – Jun 2019

Managed client cases, eligibility documentation, and healthcare applications

Liaised with providers and government agencies to obtain necessary records Senior Customer Service Representative

Aetna Inc. Jun 2016 – Feb 2018

Supervised 17–24 call center agents and managed performance metrics

Provided support for Medicare & Medicaid dual-eligible members

Served as subject matter expert and handled high-priority escalations Subject Matter Expert / Enrollment Specialist

Humana Pharmacy Sep 2011 – Feb 2016

Provided support for pharmacy enrollment and customer inquiries

Audited accounts, resolved technical issues, and ensured compliance

Offered guidance to internal teams as floor help desk support EDUCATION

B.A. in Mass Communication & Media Studies (In Progress) Full Sail University

A.S in Creative Writing (Obtained)

Full Sail University

SKILLS

Copywriting & Content Development SEO & Digital Marketing

Customer Service & Call Center

Leadership

Social Media Management

Microsoft Office & Project Management Journalism & AP Style Writing

Video & Audio Production (Adobe

Premiere, Logic Pro X)

Adobe Creative Suite (Photoshop,

Illustrator, Lightroom)

CERTIFICATIONS & ASSESSMENTS

RBT

Direct Care Worker Certification

Customer Service Management

Proofreading / Written Communication

Search Engine Optimization

Supervisory Skills / Employee Motivation

Social Media Content Creation

Work Style: Conscientiousness

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