Customer Service Care

AKWARANDU, VICTORIA CHIOMA

Address: Chestnut Close, Urban Prime Estate, Lekki-Epe Expressway.

Mobile: 070********, 070********.

E-mail: ***************@*****.***

PROFILE

Results-driven administrative and customer service professional with a Bachelor's degree in Economics and a proven track record in office management, executive support, and client relations. Experienced in managing administrative operations, handling confidential information, and maintaining seamless communication within high-paced environments. Proficient in Microsoft Office Suite with strong organizational and problem-solving skills. Adept at enhancing client satisfaction and fostering positive workplace dynamics. Seeking to leverage expertise in administrative excellence and customer engagement to contribute to organizational success EDUCATIONAL INSTITUTIONS AND ACADEMIC QUALIFICATIONS: CUSTOMER RELATIONSHIP MANAGEMENT CERTIFICATE (CRM) CALEB UNIVERSITY, IKORODU LAGOS STATE 2012-2017

Bachelor of Science (B.Sc.) Hons, Economics

JAVY MODEL COLLEGE, BADAGRY, LAGOS STATE 2004-2009 West African Secondary School Certificate (WASC)

FRENCH VILLAGE INT’L STAFF SCHOOL, BADAGRY, LAGOS STATE 1999-2003 First School Leaving Certificate (FSLC)

PROFESSIONAL EXPERIENCE

Executive Secretary - AFRICA SHIPPING LOGISTICS

Duties:

• Managed top management schedules, coordinated meetings, and maintained organized filing systems.

• Handled confidential correspondence, reports, and shipping documentation, including Bills of Lading and customs records.

• Served as the primary contact for clients, vendors, and port authorities, ensuring smooth shipment operations.

• Assisted in tracking shipments, resolving documentation issues, and maintaining shipment schedules.

• Demonstrated strong multitasking, time management, and problem-solving skills in high-pressure environments.

• Coordinated logistics for office supplies and supported procurement and payroll documentation.

Admin Executive – CELOX FINANCE & INVESTMENT LTD

Duties:

● Coordinated and supervised administrative activities to ensure maximum efficiency.

● Supervised preparation of all payment vouchers, journals, flight bookings, and cheques to ensure the timely settlement of all undisputed invoices.

● Monitored filing systems to ensure regular updating and management.

● Prepared monthly office budgets to ensure adequate and effective allocation of resources.

● Managed office administration, supervised payment processing, and maintained accurate financial records.

● Coordinated travel logistics, office supplies procurement, and front desk operations. Front Desk & Admin Executive - 24/7 HOTELS & APARTMENTS Duties:

• Greeting and Welcoming Guests: Customer care agents are often the first point of contact for hotel guests. They greet and welcome guests, respond to inquiries, and provide an initial impression of the hotel's services and hospitality.

• Handling Guest Requests and Complaints: Customer care agents address guest concerns, resolve issues promptly, and escalate matters to management when necessary. They also fulfill guest requests, such as room changes or extra amenities.

• Providing Information and Assistance: Agents provide guests with information about hotel services, amenities, and local attractions. They also assist with tasks like luggage handling, transportation arrangements, and recommendations.

• Managing Check-in and Check-out Processes: Customer care agents facilitate smooth check- in and check-out experiences, handling tasks like room assignments, payment processing, and key card issuance.

• Maintaining Guest Records and Data: Agents accurately update guest information, preferences, and special requests in the hotel's database to personalize future stays.

• Enhancing Guest Experience: Customer care agents proactively offer services and amenities to enhance the guest experience, such as room upgrades, special packages, or loyalty program benefits.

Assistant HR Officer/Admin- FOODLANDERS NIGERIA CONCEPT LAGOS STATE Duties:

● Conducted headhunting engagements and helped in planning recruitment and selection processes.

● Engaged in routine administrative functions and efficient general office administration.

● Conducted regular evaluation of staff performance.

● Acted as correspondence intermediary personnel between the company and its sister subsidiaries.

MINISTRY OF ENVIRONMENT, OGUN STATE. Feb – Dec 2018 Role: Graduate Intern (NATIONAL YOUTH SERVICE CORPS) Duties:

● Responsible for disseminating information relating to environmental pollution (air, water and land) to the target rural communities in Ogun State.

● Helped supervise products on major channels funded by the World Bank, assisted in the coordination of environmental sanitary activities and protection services.

● Assisted to ensure rural compliance to environmental pollution laws and policies and helped in compiling Environmental Impact Assessment (EIA) reports. SKILLS:

• Strong work ethics

• Excellent team player

• Good communication skills

• Self-driven and self-motivated

• Highly skilled in resolving knotty issues

• Unparalleled Drive for Excellence

• Ability to work under pressure

• Microsoft Office Suite,

• Brand representation skills, Office Management • Customer servicing/ client representation skills • Data processing, customer goods advertising

HOBBIES AND INTEREST:

Reading, travelling, surfing the net, volleyball, networking REFEREES: PROVIDED UPON REQUEST

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