Admissions Advisor Customer Service
Resume:
SAMANTHA C. ROSARIO
Email: *******.********@*****.***
LinkedIn: Samantha Rosario
Cell: 630-***-****
OBJECTIVE
Dedicated individual with over twelve years of experience in customer service, office administration, and a strong background in real estate administration. Expert in organizing and implementing techniques to manage efficiency in the workplace. Confident in taking on new challenges and learning new departments to support both personal and professional growth.
SKILLS
Team Management, Data Entry, Strong Organizational Skills, Customer Service & Sales, Real Estate Knowledge, Microsoft Word, Excel, Office, Profit Power, Multitasking, Coaching and Training Individuals, DocuSign, Google Docs, Adobe, MRED, Strong Attention to Detail EXPERIENCE
ADMISSIONS ADVISOR, Tricoci University, Chicago, IL - November 2023 - September 2024
- Responsible for campus recruitment and admissions performance.
- Prospect lead inquiries via call/text, email, social media, and other channels.
- Conduct interviews and guide prospective students based on individual goals and qualifications.
- Present University programs and explain policies and procedures.
- Support students through enrollment, starting school, and program completion.
- Verify enrollment documents and finalize admissions process.
- Maintain accurate records and reports.
- Coordinate with Financial Aid and Student Success Advisors.
- Assist in student recruitment strategy and represent the school at events.
- Build relationships with high school counselors and attend college fairs. FIELD OPERATIONS SPECIALIST, Coldwell Banker Realty, Northwest/Northshore, IL - July 2022 - 2023
- Trained agents on daily-use platforms and tools.
- Supported management and staff with administrative duties.
- Managed daily operations, processed checks, responded to deadlines.
- Conducted new employee orientations and office meetings.
- Maintained a strong customer service presence for agents and clients.
- Created structure and contributed to growth strategies. EDUCATION COORDINATOR, Illinois Media School, Lombard, IL - October 2021 - July 2022
- Supported Directors and staff with operations and student success.
- Managed social media, created content and promotional materials.
- Tracked attendance, coordinated orientation, and graduation processes.
- Assisted in marketing and admissions; conducted campus tours.
- Maintained office supplies, responded to inquiries, and organized events. MANAGEMENT STUDENT SUCCESS ADVISOR, Tricoci University of Beauty Culture, Chicago, IL - 2020 - 20
- Managed 120+ students, tracked attendance and academic progress.
- Hosted orientation and supported student retention.
- Performed compliance checks and enforced school policies.
- Produced timely reports and supported day-to-day operations.
- Promoted a positive student experience and educational environment. ADMINISTRATIVE ASSISTANT / MARKETING COORDINATOR, Berkshire Hathaway Home Services Chicago,
- Supported agents with listings and transaction documentation.
- Created flyers, managed marketing materials, and office orders.
- Handled scheduling, office calendars, and recruiting initiatives.
- Trained agents and developed office organization systems.
- Maintained records and ensured compliance with contract protocols. LISTING COORDINATOR, Redfin, Chicago, IL - 2017 - 2018
- Organized and optimized listing operations in a new market.
- Managed vendor/contractor communication and scheduling.
- Provided agent support and conducted follow-ups.
- Applied data-driven marketing strategies for home listings. TELECOMMUNICATIONS OPERATOR / PHYSICIAN CENTER REGISTRAR, Saint Anthony Hospital, Chicago,
- Assisted patients, staff, and physicians with communication and scheduling.
- Managed insurance verification, patient intake, and appointment setting.
- Monitored and greeted hospital guests, handled documentation and billing. EDUCATION
Tricoci University - Cosmetology, 2014
Kelvyn Park High School - Diploma, 2004
References available upon request
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