Talent Acquisition Account Management

Camille Lopez

CO, USA *******.********@*******.*** 719-***-**** clopez208

SUMMARY

Results-driven talent acquisition and account management professional with extensive experience in candidate sourcing, interview coordination, and recruitment process optimization. Demonstrated expertise in customer relationship management, sales strategy development, and contract negotiation. Proven ability to build strong talent pipelines, enhance customer satisfaction, and drive revenue growth through consultative selling and data-driven decision-making.

EXPERIENCE

Talent Acquisition Coordinator WM Remote March 2022 - Present

•Conducted candidate searches using sourcing tools such as LinkedIn, social networking sites, job boards, and additional resources to identify and attract qualified talent for open positions across various departments.

•Performed initial phone screens to assess candidate fit for specific roles, evaluating qualifications, communication skills, and alignment with organizational culture before advancing applicants to the next stage.

•Represented the company at job fairs and career events, engaging with prospective candidates, promoting employer brand, and building a strong talent pipeline for future hiring needs.

•Coordinated interview logistics by scheduling candidates for phone, in-person, and web-based interviews, managing travel arrangements, and greeting and escorting candidates to ensure a seamless experience.

•Acted as the primary point of contact for candidates, answering questions about the interview process, providing preparation guidance, and serving as a liaison between candidates, hiring managers, and recruiters.

•Generated Excel reports and created pivot tables for the corporate talent team, supporting data-driven decision-making and contributing to continuous improvement in recruitment strategies and processes.

Inside Account Manager WM Phoenix June 2017 - May 2019

•Served as the lead point of contact for customer account management, establishing and maintaining high levels of satisfaction and building strong, long-lasting relationships with both internal and external customers.

•Aligned WM products and services with customer needs by proposing compliant solutions, ensuring adherence to local, state, and federal regulations, and increasing account penetration through consultative selling skills.

•Negotiated, updated, and renewed customer service agreements to maximize profits, providing ongoing education about contract details and utilizing strong negotiation skills for mutually beneficial outcomes.

•Resolved challenging customer requests and collaborated with the Inside Sales Manager to address escalations or complex issues, ensuring prompt and effective solutions for customer satisfaction.

•Communicated rates, charges, and service strategies with conviction, leveraging customer incentives and concessions appropriately within profit targets and levels of authority to support business objectives.

•Utilized WM sales productivity software tools, including Salesforce and Pricing Tools, to prepare reports, handle administrative duties, and ensure accurate and consistent documentation of sales activities.

Regional Sales Manager Serfas Phoenix, AZ October, 2016 - June 2017

•Managed daily operations and B2B sales, consistently attaining new customers while overseeing a team of sales representatives responsible for generating $1.5 million in annual revenue across the U.S.

•Grew sales territory by increasing bike part sales to retail stores, maintaining strong customer relationships, and achieving top growth sales for four consecutive months through targeted strategies.

•Oversaw order management and tracking for the Serfas distribution network, ensuring timely fulfillment, accurate inventory control, and seamless coordination between sales, logistics, and retail partners.

•Represented the company at trade shows, developed ties with potential clients, and generated new business opportunities by showcasing products and building a robust professional network.

•Provided technical support for customers, resolved product-related issues, and created positive, enduring relationships by delivering high-quality service and expert guidance on product selection and usage.

•Summarized news, reports, and documents, facilitated communication with team members and external partners, and generated leads through cold calling, pre-sales activities, and successful transaction closures.

Regional Account/Sales Manager Libra Systems Phoenix, AZ May 2016 - October 2016

•Managed and grew customer relationships by expanding leads, retaining current clients, and meeting assigned sales targets through effective communication, tailored solutions, and consistent follow-up in the Chicago and Phoenix areas.

•Created and contacted new sales leads, assisted in sales presentations for new business, and supervised account launches and trainings to ensure seamless onboarding and client satisfaction.

•Researched new sales and market possibilities, increased contract options, and refined selling methods by educating staff on industry best practices, compliance changes, and emerging technologies.

•Conducted weekly audits of dealerships to ensure full functionality of Libra Technology, maintained regulatory compliance, and provided strategic guidance to dealership managers on operational improvements.

•Demonstrated proficiency with analytic tools and exploratory data analysis to identify growth opportunities, optimize sales strategies, and support data-driven decision-making for continuous business improvement.

Selling Supervisor Gucci America Oak Brook, IL December 2015 - May 2016

•Managed daily operations and provided exceptional customer service, consistently exceeding sales goals by embodying brand philosophy and values to deliver a luxury client experience.

•Achieved or surpassed monthly and quarterly individual and store sales targets, contributing to business growth and the ongoing development of the store’s market presence.

•Delivered outstanding customer service by greeting, listening to, and assisting clients, demonstrating in-depth knowledge of products as well as Gucci’s history and heritage to enhance the customer experience.

•Captured meaningful customer data using company CRM tools to connect with clients, build lasting relationships, and personalize future client development opportunities.

•Maintained an organized client book, regularly contacting clients and providing timely follow-up on all sales or client requests to ensure continued satisfaction and loyalty.

•Supported store operations by keeping the stock room organized, managing inventory shipping and receiving, and assisting with store opening and closing procedures.

Regional Account Manager Skylink by Spireon Irvine, CA March 2015 - December 2015

•Maintained sales performance, provided ongoing training, and ensured up-to-date collateral at existing car dealership accounts, fostering strong relationships and supporting continuous product knowledge for optimal results.

•Developed and implemented effective sales strategies to drive the success of SkyLINK, consistently identifying new business opportunities and adapting tactics to meet evolving market demands.

•Launched and trained new dealerships on SkyLINK devices and sales tactics, supervised and assisted installers, generated new accounts, maintained existing accounts, and promptly addressed customer concerns to ensure satisfaction.

Regional Sales Manager Serfas Phoenix, AZ August 2012 – February 2015

•Managed daily operations and led the Midwest sales region, overseeing a team of sales representatives across the U.S. and generating $1.5 million in annual revenue through strategic leadership.

•Grew territory by increasing bike part sales to retail stores, maintaining strong customer relationships, and creating positive, enduring connections that supported long-term business growth and client loyalty.

•Oversaw order management and tracking for the Serfas distribution network, ensuring accurate fulfillment, timely delivery, and seamless coordination between sales, logistics, and retail partners.

•Represented the company at trade shows, developed relationships with potential clients, generated leads, conducted cold calls, performed pre-sales activities, and closed transactions to expand market presence.

Sales and Customer Service Representative Nordstrom Denver, CO August 2011 – July 2012

SKILLS

Technical Skills: Salesforce, Oracle, exploratory data analysis, CRM tools, lead generation software, market research, event planning, vendor management, inventory management, data analysis, sales presentations, Microsoft Excel (pivot tables)

Soft Skills: sales management, customer relationship management, B2B sales, account management, team leadership, training and development, customer service, business development, negotiation

Contact this candidate