Quality Assurance Continuous Improvement
Resume:
JOHN
WILLIAMS
**********@***.***
MI - Woodhaven, US 48183
Results-oriented Quality Engineering Professional with over 20 years of experience in Automotive manufacturing and supplier quality management. Adept at leading quality assurance programs, driving continuous improvement initiatives, and ensuring compliance with APQP, PPAP, MSA, and SPC standards. Proven track record of reducing warranty claims and resolving complex product and process issues. Known for cross-functional collaboration, analytical thinking, and a strong commitment to customer satisfaction and regulatory compliance. Recognized for leading teams, mentoring engineers, and building a culture of quality excellence.
PROFESSIONAL SUMMARY
SKILLS
Advanced product quality
planning
•
• PPAP compliance management
• MSA
• 8D analysis proficiency
Data-driven process
improvement
•
• Green Belt certification holder
Executing detailed site
assessments
•
• Conflict resolution
• Effective team collaboration
• Analytical problem-solving
• Proficient in failure analysis
Strong written communication
skills
•
• Quality assurance methodologies
Rochester Institute of Technology
Rochester, NY • 03/1993
Bachelor of Science: Manufacturing
Engineering
Erie Community College
Williamsville, NY • 06/1989
Associate of Applied Science:
Materials Science
EDUCATION
ACCOMPLISHMENTS
Developed and assisted over 8 suppliers on Ford Motor Company Q1 quality standards and presented all 8 suppliers with their own Q1 Flag.
•
Ford Motor Company - Warranty Resident Engineer
Dearborn, MI • 12/2021 - 06/2023
Ford Motor Company - Capacity Study Engineer
Dearborn, MI • 03/2019 - 12/2021
Ford Motor Company - Supplier Technical Engineer
Dearborn, MI • 06/2013 - 03/2019
WORK HISTORY
Investigated supplier field conditions and responded quickly to any issues or changes in scope of work.
•
Performed quality assurance and quality control reviews of supplier's APQP, MSA, Control Plans, and PPAP documents.
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Provided technical assistance in resolving disputes between Assembly Plant and Supplier Plant parties.
•
Completed frequent supplier warranty data reports and daily documentation for assigned projects.
•
• Buyer for Capacity Studies for SUV & Truck programs. Work with Capacity planning to plan GCP/MCPV studies to support vehicle uplifts and mix rate changes.
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Coordinate & Lead vetting meetings to confirm funding requests from supply base.
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Consolidate funding response and report out Capacity Study status to Senior management.
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• Gain Disposition of funding requests with the CPAT team. Analyzed supplier's APQP, PPAP, Control Plans, MSA, Customer Concerns to meet Ford's requirements and designed functional specifications.
•
Provided technical support to supply base onsite and over the phone or through email.
•
Green Belt Certification
CERTIFICATIONS
Ford Motor Company - Quality Assurance Supervisor
Buffalo, NY • 01/2012 - 06/2013
Ford Motor Company - Incoming Quality Supervisor
Buffalo, NY • 01/2010 - 05/2013
Monitored system performance using various toolsets to identify areas of improvement.
•
Assisted with implementation and management of quality operation systems.
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Provided technical support in root cause failure analysis for significant production issues and investigations.
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Coordinated activities with suppliers and set up cross-functional meetings to resolve open customer concerns,
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Assessed investigation reports of subordinate quality assurance personnel and addressed any procedural deviations.
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Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
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• Monitored product standards and quality-control programs. Analyzed quality and performance data to support operational decision-making.
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Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
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Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
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Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff.
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Served as point of contact for individuals seeking Stamping Quality warranty information and worked to resolve customer conflicts and product issues.
•
Assisted with day-to-day operations, working efficiently and productively with all team members.
•
Used critical thinking to break down problems, evaluate solutions and make decisions.
•
English
Full Professional
LANGUAGES
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