Office Manager Employee Relations
Resume:
SUE CORDEN
Ocala, FL *****
*********@*****.***
PROFESSIONAL SUMMARY
Accomplished and versatile professional with expertise in recruitment, onboarding, training, employee relations, compensation, and benefit packages. Strong interpersonal skills and committed to integrity in business practices and equitable solutions of personnel issues. I am highly experienced and proficient in business accounting and financials, information management and analysis, with expert-level knowledge of QuickBooks, ECW, and MS Office. Experienced in physician credentialing, licensing, AHCA and OSHA audits. Self- motivated with the ability to excel in fast paced environments.
WORK EXPERIENCE
OFFICE MANAGER
ASI Advanced Security – Ocala, FL
September 2022 – Present
Manage daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence.
Maintain confidential employee records, ensuring compliance with privacy regulations.
Prepare reports on office expenses, budget variances, and operational performance for senior management review.
Manage A/P and A/R.
Handle all billing and payroll.
OFFICE MANAGER
Urology of North Florida – Lake City, FL
February 2020 – April 2022
Served as Liaison to the urology practice and physicians.
Completely opened the new practice from ground zero to seeing 25-30 patients daily, The practice now sees over 50 patients daily.
Supervised front office staff, clinic staff, and trained staff for all front office operations.
Managed patient schedule, physician schedules, referrals, insurance verifications, as well as setting up financial plans for patients.
Trained staff in the check-in and check-out process.
Billing, A/R, denials, and financial plans.
HR Director/Credentialing/Clinic Director
Regional General Hospital – Williston / Brooksville Mental Health Facility – Brooksville
June 2018 – February 2020
Supervised all staff and managed the daily operations of human resources.
Hire and train employees as well as manage employee benefits.
Managed all payroll functions using CPSI payroll system.
Developed staff and provider schedules.
Recruit providers and quality staff (RN, LPN, & Mental Techs).
Ensured patient education, handouts, forms and flyers were most current with the Administrator’s approval.
Credentialed providers.
Directed all orientation for employees and conducted monthly/bi-weekly orientation classes.
Managed and facilitated monthly medical staff meetings, risk manager meetings, and governance meetings.
Consultant/Manager
Christ Medical Center – Crystal River, FL
July 2017 – June 2018
Managed three clinic offices in Crystal River, Spring Hill, and Celebrations. Travel consisted of 30% among the clinics.
Oversaw the call center, clinics, front-desk, and locum contracts.
Managed all operations from clinic-flow to radiology flow as well as manage physicians.
Oversaw the insurance financials for the three locations.
Credentialed physicians, established malpractice insurance, group health insurance, and payroll.
HUMAN RESOURCES MANAGER / OFFICE MANAGER
Urology Health Team – Ocala – FL
May 2010 – July 2017
Administered HR budget and accountability. Process payroll and other HR expenses.
Ensure all employees’ issues and complaints receive a fair hearing and are resolved in an equitable manner.
Reviewed, recommended and implemented continuous improvement of the organization’s personnel policies, procedures, and practices.
Ensure ethical standards, and adherence to the Compliance Program Code of Conduct Training and Recruitment.
Managed employee benefits. Advise and enroll employees in appropriate insurance and retirement plans. Reported WC claims to insurance companies in a timely and accurate manner.
Implemented the payroll system in QuickBooks and ran biweekly payroll for 60 – 130 employees.
Prepared accurate business records, balance sheets, P&L reports, and additional physician records.
EDUCATION
Associate Degree in Business
Baker College – Owosso (1985 – 1987)
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