Project Management Business Analyst

NAMRATHA VISAKA MANJUNATH

Phone: +1-419-***-****

Email: *********.**************@*****.***

LinkedIn: linkedin.com/in/namratha-manjunath/

PROFESSIONAL SUMMARY:

Over 9.5 years of experience combining technical and functional Business Analyst with a backgroung of scrum master experience in fast-paced Agile environments.

Adept at gathering, analyzing, and documenting business requirements and translating them into actionable user stories and system specifications.

Facilitated Scrum ceremonies and Agile rituals including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives to ensure consistent team cadence.

Led cross-functional teams through full SDLC, delivering enterprise software products using Scrum, SAFe, and hybrid Agile methodologies.

Experienced in stakeholder engagement and collaboration with business users, SMEs, product owners, and technical teams.

Created and maintained artifacts like BRDs, FRDs, RTMs, TDDs, and process flow diagrams to ensure alignment and traceability.

Skilled in using Jira, Azure DevOps, Rally, and Confluence for backlog grooming, tracking sprint progress, and documenting project deliverables.

Conducted gap analysis and impact assessments to identify areas for process optimization and system enhancement.

Developed UML diagrams (use case, activity, sequence) and BPMN process flows to model business requirements and visualize system interactions.

Coached Agile teams on best practices, supporting Agile maturity improvement and delivery excellence.

Hands-on with writing and prioritizing Epics, Features, and User Stories based on business value and stakeholder input.

Collaborated with QA to define test cases, coordinate UAT sessions, and support functional, regression, and integration testing.

Utilized SQL for backend data analysis, test data validation, and database queries in support of ETL processes.

Designed wireframes and mockups using MS Visio, Balsamiq, and Lucidchart to communicate design intent and UI workflows.

Supported API integration projects with REST and SOAP services, including creating and testing API specs using Postman and Swagger.

Managed cross-team dependencies, tracked Agile metrics (velocity, burndown, throughput), and facilitated continuous improvement.

Facilitated PI Planning sessions in SAFe environments and coordinated feature delivery across Agile Release Trains (ARTs).

Integrated DevOps and CI/CD principles into Agile workflows to streamline build, test, and deployment pipelines.

Successfully led implementations of customer portals, order management systems, and data platforms in both B2B and B2C environments.

Advocated for user-centric design, working closely with UX teams to ensure business needs aligned with product usability.

Worked with data visualization tools like Tableau and Excel (pivot tables, advanced formulas) for dashboard creation and reporting.

Coordinated with security teams for SSO, identity and access management (IAM), and compliance initiatives (e.g., GDPR, CCPA).

Supported third-party system integration and vendor coordination, managing APIs, SLAs, and data synchronization strategies.

Acted as liaison between technical teams and business stakeholders, ensuring clear communication and shared understanding of requirements.

Led backlog refinement sessions and estimation exercises using Planning Poker, T-shirt sizing, and Fibonacci techniques.

Delivered product releases on time and within scope by closely monitoring team capacity, sprint goals, and blockers.

Mentored junior BAs and Scrum Masters, sharing knowledge of Agile principles, system documentation, and delivery techniques.

Championed process automation and system enhancements to reduce manual tasks and improve operational efficiency.

Supported functional and data integration testing across Oracle, PostgreSQL, Snowflake, and other enterprise systems.

Partnered with product management to align business strategy with technical execution, refining roadmaps and release planning.

Tracked and reported KPIs to leadership, providing actionable insights based on cycle time, quality metrics, and stakeholder feedback.

Recognized for delivering high-impact solutions, streamlining team collaboration, and driving digital transformation initiatives.

TECHNICAL SKILLS:

Methodologies

Agile (Scrum, SAFe, Kanban, Scrumban), Waterfall, Hybrid SDLC

Project Tools

Jira, Azure DevOps, Rally, MS Project, Confluence, SharePoint, VersionOne

Business Analysis

BRD, FRD, RTM, TDD, Use Cases, User Stories, UML, BPMN, Wireframes

Modeling Tools

MS Visio, Lucidchart, Balsamiq, Draw.io, Ziplin, Figma

Testing & QA

Selenium, Postman, SOAP UI, HP ALM, Swagger, UAT, Functional & Regression Testing

Data Analysis

SQL (Oracle, PostgreSQL, MySQL), Excel (PivotTables, VLOOKUP), Data Mapping, ETL

BI & Reporting

Tableau, Power BI, Crystal Reports, Excel Dashboards, SAP Predictive Analytics

Web & API Tech

REST, SOAP, JSON, XML, HTML, CSS, AJAX, Microservices, API Testing

Documentation

Confluence, Google Docs/Sheets, MS Office Suite (Word, Excel, PowerPoint)

DevOps & CI/CD

GitLab, Jenkins, CI/CD Pipelines, ATDD, TDD, BDD, DevOps Fundamentals

Cloud & Integration

AWS (Cloud Practitioner), Salesforce, ServiceNow (Employee Center portal design, case management, and knowledge modules), Okta, CyberArk, SSO Integration

Data Warehousing

Snowflake, Oracle Cloud, SAP BW

EDUCATION:

MBA - Information Systems & General Administration

University of Toledo • Ohio • Aug 2016 - May 2018

BBA - Bachelor of Business Administration

Pondicherry University • India • Aug 2012 - May 2015

TRAINING & CERTIFICATION:

AWS Cloud Practitioner Fundamentals – University of Toledo (2018)

Scrum Master Accredited Certification ™ (SMAC) – International Scrum Institute (2019)

Six sigma & lean management 101 masterclass/training – Toyota HQ (2020)

Agile 101 masterclass/training – Toyota HQ (2020)

PROFESSIONAL EXPERIENCE:

Client: International Motors (Navistar Inc.), Lisle, IL Jan ‘21 – Present

Role: Sr.Business Analyst / Scrum Master

OnCommand Connection: OCC is a revolutionary open architecture remote diagnostics system, the first and only kind in trucking industry. OCC and its advanced diagnostics works with any vehicles in the fleet and integrates with the existing business systems. It lets the fleets filter information by vehicle type, fault code, time frame or other elements so that it can provide the reports needs. OCC is provides basic, custom & premium reports to fleets available by subscription. These reports provide smart features, optimized maintenance intervals, reduced costs and more efficient fleet operation. As part of the Customer Portal & Services team supporting Navistar’s digital transformation, I led the delivery of advanced SaaS solutions across the OnCommand Connection (OCC) platform, a remote diagnostics system for commercial fleets. My role focused on requirements elicitation, procurement support, backend development, user access governance, reporting, and Agile delivery.

Responsibilities:

Collaborated with business units and project managers to gather, analyze, and document business requirements, ensuring alignment with PMO objectives and project scope.

Acted as a liaison between business units, IT, and security teams to align governance goals and facilitate periodic access reviews.

Led documentation and walkthroughs of IGA-related processes, and provided guidance on governance policies and IAM procedures.

Facilitated Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, and PI Planning across multiple Agile teams.

Led Joint Application Development (JAD) sessions with cross-functional stakeholders to gather and validate requirements for enterprise-scale features, integrations, and compliance enhancements.

Drafted and contributed to Requests for Proposals (RFPs) and Statements of Work (SOWs) in collaboration with procurement and vendor management teams, aligning deliverables with enterprise architecture and regulatory needs.

Translated business needs into Epics, Features, and User Stories with clear acceptance criteria in Azure DevOps and Miscrosoft TFS.

Collaborated with product owners and cross-functional teams to groom and prioritize the product backlog.

Created BRDs, FRDs, RTMs, UML diagrams (use case, sequence, activity), and BPMN process flows to support project clarity and traceability.

Maintained centralized documentation repositories in SharePoint, ensuring version control and audit readiness.

Facilitated change management efforts by supporting the development of training materials and communication plans for process rollouts and system changes

Identified process inefficiencies and proposed actionable solutions that improved operational workflows and reduced redundancies across departments.

Performed gap analysis to identify data inconsistencies between Salesforce and external systems, driving improvements in data integrity and sync processes.

Tracked and escalated project risks and issues, collaborating with stakeholders to implement mitigation strategies and ensure timely resolution.

Led cross-functional teams in delivering backend reporting modules and integrated customer portal features using REST APIs.

Partnered with internal governance teams to ensure that performance metrics for solicitations and resulting contracts aligned with compliance and business objectives.

Acted as the primary liaison between business stakeholders and development teams, ensuring alignment and shared understanding.

Performed quality assurance (QA) activities by supporting test case design, validating business rules, and coordinating User Acceptance Testing (UAT) for large-scale backend enhancements and reporting module.

Worked closely with QA teams to execute regression, integration, and functional testing across multiple systems, ensuring defect-free releases and high system reliability.

Coached Agile teams on Scrum and SAFe principles, fostering Agile maturity and continuous improvement.

Removed impediments and facilitated resolution of blockers to maintain sprint velocity and timely delivery.

Coordinated dependencies across teams within an Agile Release Train (ART), ensuring on-time feature delivery.

Managed sprint artifacts including user stories, bugs, and tasks in Azure DevOps; tracked team performance metrics.

Assisted the PMO team with project coordination tasks, including maintaining project trackers, status logs, and documentation repositories using SharePoint and Confluence.

Authored API documentation using Swagger and coordinated with developers on REST and SOAP service implementation.

Performed SQL-based data validation and ETL mapping for backend systems and reporting platforms.

Collaborated with UX/UI teams to design wireframes and mockups using tools like MS Visio, balsamiq, ziplin, and Lucidchart.

Delivered dashboards and operational reports using Tableau and Excel with advanced pivot tables and formulas.

Partnered with security teams to support implementation of identity lifecycle (Joiner-Mover-Leaver) processes and access certification routines.

Contributed to governance policy development and user access standards across legacy and modern application

Supported SSO integration and IAM initiatives (Okta, CyberArk) to improve security and user experience.

Supported audit-related tasks including data validation for SOX compliance and SOC reporting documentation.

Implemented automated access certification campaigns across SOX- and GDPR-sensitive systems, ensuring timely review and documentation of entitlements by business owners.

Integrated IGA controls with ServiceNow workflows to centralize and track all access requests and approvals for audit transparency.

Collaborated with cross-functional teams to enhance backend data flows and enforce role-based access models.

Developed and managed DevOps-friendly workflows by integrating CI/CD best practices into Agile sprints.

Facilitated estimation sessions using Planning Poker and Fibonacci sequence to size and forecast sprint capacity.

Delivered stakeholder presentations and sprint demos showcasing progress, challenges, and upcoming deliverables.

Championed use of Agile metrics including burndown charts, velocity, throughput, and cumulative flow diagrams for process transparency.

Integrated Salesforce CRM with backend systems for real-time synchronization and reporting improvements.

Validated integration points between Salesforce and ServiceNow, ensuring seamless handoffs between CRM and service request workflow.

Leveraged ServiceNow Employee Center experience to design and enhance self-service portals, manage case workflows, and implement knowledge base improvements, driving digital adoption

Conducted formal walkthroughs and sign-off meetings for BRDs, technical specifications, and release plans.

Promoted a culture of continuous improvement by conducting retrospectives with actionable takeaways.

Managed change requests, scope refinements, and stakeholder expectations throughout the project lifecycle.

Created and maintained project documentation and knowledge base in Confluence and SharePoint.

Mentored junior team members on business analysis techniques, Agile facilitation, and tools like Microsoft TFS, Ziplin and Azure DevOps.

Visualized and rebuilt multiple areas on the OCC portal as well legacy application to follow the UX standards and improve functionality in effort to add better user experience.

Environment: Agile (Scrum, SAFe), Sharepoint, Azure DevOps, Microsoft TFS, Confluence, MS Visio, Ziplin, Figma, SQL (Oracle, PostgreSQL), REST/SOAP APIs, Postman, Swagger, Tableau, Excel, Salesforce, ServiceNow, GitLab, Jenkins, Okta, CyberArk, ServiceNow (Employee Center portal design, case management, and knowledge modules), SOX, SOC, GDPR

Client: Toyota Motors North American HQ (TMNA), Plano, TX Jan ‘20 – Dec ‘20

Role: Business Analyst / Scrum Master

Multi-media system: Worked on the server-side of the Connected Technology Platform (CTP) for Toyota’s 2021 Global Infotainment System. Contributed to system integration, quality assurance, and high-level project coordination. Collaborated with offshore teams at Toyota World Headquarters in Japan to analyze Initial Quality Study (IQS) results and drive product improvement initiatives

Responsibilities:

Facilitated Scrum ceremonies including Daily Stand-ups, Sprint Planning, Retrospectives, and Reviews to maintain team rhythm and delivery cadence.

Partnered with cross-functional teams across the US and Japan to gather, refine, and validate business requirements for the Connected Technology Platform.

Translated stakeholder needs into Epics, Features, and User Stories with well-defined acceptance criteria and story points.

Collaborated with the Product Owner to prioritize backlogs and ensure alignment with business objectives and sprint goals.

Coordinated with offshore QA and Dev teams to support timely delivery and ensure clarity in requirements and testing criteria.

Developed BRDs, FRDs, and process flows to document technical and functional requirements for server-side infotainment components.

Conducted stakeholder interviews and user workshops to elicit requirements and understand pain points.

Created UML diagrams and wireframes using MS Visio and Lucidchart to support UI design and technical planning.

Managed Jira boards to track tasks, bugs, sprint progress, and overall release health.

Supported Agile planning at the program level by participating in PI Planning and Release Train coordination.

Led triage meetings to identify, log, and prioritize system bugs and change requests.

Advocated for best Agile practices including Definition of Done (DoD), continuous integration, and team retrospectives.

Assisted the DevOps team in aligning CI/CD practices with delivery milestones and sprint boundaries.

Developed test scenarios and collaborated with QA to ensure functional, regression, and system testing coverage.

Utilized SQL to validate backend data and support issue resolution across multiple environments.

Conducted gap analysis between current systems and desired functionality, providing recommendations for improvement.

Facilitated knowledge transfer and documentation walkthroughs for new team members and external vendors.

Maintained project artifacts and dashboards on Confluence for executive and team visibility.

Created and delivered bi-weekly status reports and sprint health updates to leadership.

Monitored Agile metrics including team velocity, sprint burndown, and cycle time to support data-driven retrospectives.

Collaborated with UX teams to ensure usability principles were applied to user-facing features.

Supported third-party integrations and system orchestration through WSDL/SOAP and RESTful APIs.

Defined and documented system behaviour for infotainment software integration across vehicle platforms.

Ensured traceability of requirements across the development lifecycle using RTMs and Jira linking.

Participated in feature grooming and sprint planning to balance new development and technical debt.

Delivered high-quality, production-ready stories with supporting mockups and validation criteria.

Supported the development and validation of telemetry-based diagnostics and analytics for connected vehicles.

Environment: Agile (Scrum, SAFe), JIRA, Confluence, MS Visio, Lucidchart, SQL (Oracle, PostgreSQL), REST/SOAP APIs, Postman, Swagger, Jenkins, GitLab, Salesforce, HP ALM, Tableau, Excel, Connected Technology Platform (CTP)

Client: Sunray enterprise INC, Atlanta, GA Nov ‘18 – Dec ‘19

Role: Business Analyst

Investment Proposal System: The project was aimed to enhance the current Investment Proposal system to reduce the report generation time and risk-oriented features to improve the efficiency of the system.

Responsibilities:

Gathered and analyzed business requirements through interviews, focus groups, and workshops with stakeholders and SMEs.

Created comprehensive BRDs, FRDs, and RTMs to document functional, technical, and traceability requirements.

Conducted gap analysis to compare current system processes with proposed enhancements and identify improvement opportunities.

Modeled “as-is” and “to-be” business workflows using BPMN diagrams to support stakeholder alignment and process redesign.

Designed wireframes and UI mockups in MS Visio and Balsamiq to visualize new features for stakeholder review and developer clarity.

Participated in and supported Agile ceremonies including backlog refinement, sprint planning, sprint review, and retrospectives.

Wrote user stories with clear acceptance criteria in JIRA, aligned with INVEST principles and prioritized by business value.

Partnered with the Product Owner to define sprint goals, break down epics, and prioritize features based on stakeholder feedback.

Facilitated JAD sessions to collaborate with cross-functional teams on solution design and implementation feasibility.

Created UML diagrams including use case, activity, and sequence diagrams to communicate business logic to development teams.

Conducted impact analysis for new feature implementations and documented key risks and mitigation strategies.

Led the creation and execution of UAT test cases and coordinated with business users for test planning and validation.

Worked with QA teams to ensure test coverage aligned with business requirements and supported defect triaging.

Developed SQL queries to validate data flows, support ETL mapping, and ensure backend accuracy in report generation.

Documented business rules, validation logic, and data mapping in support of ETL processes using Informatica.

Supported the integration of APIs using REST and SOAP, including specification writing and test validation with Postman and Swagger.

Interfaced with the architecture team to suggest the adoption of microservices for better scalability and maintainability.

Analyzed reporting inefficiencies and contributed to the redesign of report generation workflows to improve turnaround time.

Helped implement FINRA CAT reporting modules to enhance compliance and transparency in investment operations.

Coordinated cross-functional team meetings to gather updates, identify blockers, and ensure project alignment.

Collaborated with IAM teams on access controls and supported integration of SSO and MFA for secure system access.

Created detailed documentation for new features and enhancements to support end-user training and onboarding.

Participated in privacy and compliance reviews, ensuring adherence to GDPR and CCPA guidelines.

Created dashboards and visual reports using Tableau and Excel for stakeholder review and decision-making.

Reviewed and updated process documentation in SharePoint for future reference and audit readiness.

Supported post-implementation validation and helped resolve production issues in coordination with development and QA.

Maintained strong stakeholder relationships, ensuring transparency in delivery progress and scope management.

Environment: Agile (Scrum, Scrumban), JIRA, MS Visio, Balsamiq, Lucidchart, BRD/FRD/RTM, UML (Use Case, Activity, Sequence), SQL (Oracle, PostgreSQL), Informatica, Tableau, Excel, REST/SOAP APIs, Postman, Swagger, SharePoint, HP ALM, FINRA CAT, IAM, SSO, GDPR, CCPA

Client: Hexr Immersive Inc., Chennai, India Jan ‘14 – Jul ‘16

Role: Business Analyst

Order Management System: Led enhancements to reduce order-to-delivery timelines, improve user experience, and support market expansion. Key initiatives included implementing a cash-on-delivery feature, redesigning the UI/UX for a more intuitive customer interface, and streamlining backend order processing to increase fulfillment efficiency across electronics, fashion, and lifestyle categories.

Responsibilities:

Collaborated with stakeholders to gather and analyze business requirements aimed at enhancing the legacy order management system.

Conducted document analysis and stakeholder interviews to elicit functional and non-functional requirements.

Created BRDs and FRDs to capture business needs and align expectations with development teams.

Developed “as-is” and “to-be” process models using BPMN and UML techniques to identify workflow inefficiencies.

Facilitated JAD sessions and brainstorming meetings to refine feature scope and confirm solution viability.

Created wireframes and UI mockups to visualize enhancements and streamline user experience.

Supported the redesign of the system’s user interface to improve navigation, usability, and customer engagement.

Documented business processes, system workflows, and data flows for the new order-to-delivery cycle.

Coordinated cross-functional meetings to align stakeholders, developers, and QA teams on project milestones.

Defined and documented detailed use cases, data definitions, and validation rules for the new features.

Performed gap analysis to identify functional limitations and proposed improvements to close the gaps.

Executed SQL queries to analyze order data trends and support integration of reporting features.

Collaborated with the data team to design ETL mapping for syncing order data across systems.

Worked with QA teams to develop test plans and test cases ensuring alignment with business requirements.

Led User Acceptance Testing (UAT), coordinated testing scenarios, and tracked feedback to closure.

Created training manuals and documentation for end users to support adoption of the upgraded system.

Recommended and supported the implementation of a cash-on-delivery payment option to expand customer reach.

Interfaced with the architecture team to align proposed changes with system capabilities and performance standards.

Maintained traceability of requirements throughout the development lifecycle using RTMs.

Participated in sprint planning and review sessions to monitor delivery progress and validate business alignment.

Provided ongoing support during production rollout and resolved post-implementation issues.

Helped prioritise backlog items based on customer impact, business value, and technical feasibility.

Developed sequence and activity diagrams to describe system interactions and enhance technical documentation.

Partnered with UI/UX designers to ensure interface changes aligned with stakeholder feedback and usability goals.

Supported testing efforts, including functional, regression, and smoke testing throughout project phases.

Reviewed and validated API integration documentation for seamless communication between services.

Contributed to continuous improvement initiatives by documenting lessons learned and proposing process enhancements.

Environment: Agile (Scrum, Hybrid), JIRA, MS Visio, UML (Use Case, Activity, Sequence), BPMN, BRD/FRD/RTM, SQL (Oracle, MySQL), ETL, Wireframes, HTML/CSS, SharePoint, Postman, SOAP APIs, User Acceptance Testing (UAT), Manual Testing

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