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Customer Service High-Volume

Location:
Phoenix, AZ
Posted:
July 18, 2025

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Resume:

BRITTANY JOHNSON

CUSTOMER SERVICE REPRESENTATIVE

CONTACT

PERSONAL SKILLS

ADDRESS :

EMAIL :

**** * ****** ** *** 3047, Phoenix, AZ

****************@***.***

Created Cocktail Menu &

Increased Sales 20%

Top Sales Leader

Customer Service & Client

Relations

Conflict Resolution &

Communication

Point of Sale (POS) System

Proficiency

Time Management &

Multitasking

High-Volume Service

Environments

Liquor Law Compliance & Safety

Inventory Management

Team Collaboration & Training

Adaptability & Flexibility

Patience & Empathy

Ability To Learn & Lead

Reliable & Punctual

Telephone Etiquette

2x Trained for Forbes Standards

EDUCATION

Deliver personalized service to high-profile clientele in a luxury lounge environment, ensuring every guest feels welcomed. Maintain poise and professionalism in a fast-paced, high-volume setting while managing multiple guests orders simultaneously. Anticipate guest needs, resolve service issues discreetly, create experiences that encourage repeat visits.

Manage VIP seating and bottle service with attention to detail. Handle ID, cash, credit card, and tab transactions accurately using POS systems

Create seasonal cocktail menu.

Provided five-star service at a luxury resort, constantly exceeding guest expectations.

Took and managed complex orders, communicating effectively to FOH and BOH/ kitchen.

Maintained a clean, welcoming bar and built strong rapport with returning guests.

Multitasking by balancing cocktail prep, inventory, billing with grace under pressure.

Delivered efficient friendly service to hundreds of guests per event, in a high-volume, fast-paced stadium environment.

Operated POS systems and handled transactions with accuracy. Verified ID/ age as well as abide by all laws enforced by alcohol service regulations and ensure guest safety.

Maintained a clean and compliant workstation.

Marketed drink options and upsell products to increase revenue. Managed inventory of alcohol and NA beverages.

Bartender & Host -Outwest Ventures Inc. Tempe, AZ

Bartender -The Fairmont Grand Del Mar San Diego, Ca Bartender -Legends Hospitality AT&T Stadium Dallas, TX WORK EXPERIENCE

Esthetician 2018

Medical Assistant 2010

Bellus Academy - San Diego, Ca.

Concorde College - Portland, Or.

Reliable, empathetic and professional with over 10 years of experience in high-pressure hospitality environments. Delivering prompt, personalized support to diverse clientele. Proven ability to handle high volumes with composure, resolve issues efficiently, and maintain strong, lasting customer relationships. Adept at multitasking, conflict resolution, and creating exceptional guest experiences with consistency and warmth. Passionate about exceeding expectations and leaving every customer feeling valued and understood. Hockinson High School - Vancouver, Wa. Grad. 2009

September 2024- Current

August 2023- September 2024

December 2021- August 2022

PHONE:

360-***-****



Contact this candidate