Customer Service High-Volume
Resume:
BRITTANY JOHNSON
CUSTOMER SERVICE REPRESENTATIVE
CONTACT
PERSONAL SKILLS
ADDRESS :
EMAIL :
**** * ****** ** *** 3047, Phoenix, AZ
****************@***.***
Created Cocktail Menu &
Increased Sales 20%
Top Sales Leader
Customer Service & Client
Relations
Conflict Resolution &
Communication
Point of Sale (POS) System
Proficiency
Time Management &
Multitasking
High-Volume Service
Environments
Liquor Law Compliance & Safety
Inventory Management
Team Collaboration & Training
Adaptability & Flexibility
Patience & Empathy
Ability To Learn & Lead
Reliable & Punctual
Telephone Etiquette
2x Trained for Forbes Standards
EDUCATION
Deliver personalized service to high-profile clientele in a luxury lounge environment, ensuring every guest feels welcomed. Maintain poise and professionalism in a fast-paced, high-volume setting while managing multiple guests orders simultaneously. Anticipate guest needs, resolve service issues discreetly, create experiences that encourage repeat visits.
Manage VIP seating and bottle service with attention to detail. Handle ID, cash, credit card, and tab transactions accurately using POS systems
Create seasonal cocktail menu.
Provided five-star service at a luxury resort, constantly exceeding guest expectations.
Took and managed complex orders, communicating effectively to FOH and BOH/ kitchen.
Maintained a clean, welcoming bar and built strong rapport with returning guests.
Multitasking by balancing cocktail prep, inventory, billing with grace under pressure.
Delivered efficient friendly service to hundreds of guests per event, in a high-volume, fast-paced stadium environment.
Operated POS systems and handled transactions with accuracy. Verified ID/ age as well as abide by all laws enforced by alcohol service regulations and ensure guest safety.
Maintained a clean and compliant workstation.
Marketed drink options and upsell products to increase revenue. Managed inventory of alcohol and NA beverages.
Bartender & Host -Outwest Ventures Inc. Tempe, AZ
Bartender -The Fairmont Grand Del Mar San Diego, Ca Bartender -Legends Hospitality AT&T Stadium Dallas, TX WORK EXPERIENCE
Esthetician 2018
Medical Assistant 2010
Bellus Academy - San Diego, Ca.
Concorde College - Portland, Or.
Reliable, empathetic and professional with over 10 years of experience in high-pressure hospitality environments. Delivering prompt, personalized support to diverse clientele. Proven ability to handle high volumes with composure, resolve issues efficiently, and maintain strong, lasting customer relationships. Adept at multitasking, conflict resolution, and creating exceptional guest experiences with consistency and warmth. Passionate about exceeding expectations and leaving every customer feeling valued and understood. Hockinson High School - Vancouver, Wa. Grad. 2009
September 2024- Current
August 2023- September 2024
December 2021- August 2022
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