Community Manager Customer Service

ALEXANDER CAMPBELL

DENVER, CO 720-***-**** *********************@*****.***

SUMMARY

Versatile professional with extensive experience in property management, accounting, and administration, with a history of successfully optimizing operations and ensuring regulatory compliance. Skilled in managing financial processes, enhancing organizational efficiency, and delivering excellent customer service. Seeking to leverage a diverse skill set to drive performance and success in a challenging role. EXPERIENCE

ASSISTANT COMMUNITY MANAGER (CONTRACT)

X DENVER DENVER, CO JUNE 2025 - CURRENT

· Administered resident billing and ensured accurate application of rent and associated fees to individual ledgers. Maintained delinquency proactive debt management, including direct communication with residents and guarantors, issuance of late and vacate notices, and coordination of eviction procedures when necessary.

· Approved rental leases based on rental criteria, performed and reviewed credit and background checks, and verified income qualifications were met.

· Handled tenant requests: responded to requests for maintenance, resolved resident complaints or conflicts, and answered inquiries regarding lease documents.

INDIRECT TAX ACCOUNTANT (CONTRACT)

FRONTIER AIRLINES DENVER, CO NOVEMBER 2024 - APRIL 2025

· Partnered with the Fuel Accounting team and Senior Tax Accountants to collect, review, and organize data for fuel-related tax returns across multiple jurisdictions.

· Executed data entry for 18 months of backlogged tax returns, ensuring accuracy, compliance, and timely completion.

· Prepared and verified detailed workpapers to support international passenger tax payments, ensuring all required data was accurately documented and reported.

· Reconciled international tax liability and payable accounts, identifying variances and making necessary adjustments to maintain accurate financial records.

· Confirmed successful processing and posting of tax payments within Frontier’s operating accounts, working closely with the treasury and finance teams to ensure timely remittance.

· Created and submitted VAT invoices, monthly tax cost reports, and other required documentation for each international country.

· Maintained organized records, resolved data discrepancies, and continuously verified international tax charges for accuracy on the Frontier website.

· Managed incoming and outgoing tax correspondence, organized digital and physical documentation, and supported the tax team with administrative tasks.

· Analyzed flight operation statistics to prepare tax payments in accordance with each country’s individual tax requirements.

OFFICE ADMINISTRATOR (CONTRACT)

HUMBOLDT PROPERTY MANAGEMENT DENVER, CO JUNE 2024 - OCTOBER 2024

· Provided comprehensive administrative support to the executive team and property managers, including scheduling meetings, managing calendars, and handling correspondence.

· Organized and maintained critical documents, such as lease agreements, contracts, and financial records, ensuring accuracy and confidentiality.

· Reconfigured the offices' filing system by creating a more efficient method for organizing and filling printed files. Led the complete restructuring of digital files on the company’s OneDrive, ensuring easy accessibility, enhanced organization, and improved data management.

· Ensured compliance with company policies and procedures, as well as industry regulations, through diligent record-keeping and reporting.

ACCOUNTING SPECIALIST

COMMUNITIES UNLIMITED INCORPORATED FAYETTEVILLE, AR JANUARY 2023 - AUGUST 2023

· Received, processed, and verified payments related to accounts payable.

· Reconciled individual escrow accounts, prepared quarterly grant billings associated with loan funds, recorded NSFs/returned payments, recorded escrow insurance and tax payments made on behalf of borrowers in loan fund software, and coded grants to loan funds according to federal regulations/guidelines.

· Responsible for processing loan disbursements and maintaining electronic customer files; processing loan disbursement checks and obtaining signatures, post loan disbursements into loan fund software.

· Monitored and maintained list of Wealth Health Payments for approved business owners and companies.

· Transferred all account, grant, and client information to new software, MIP, and uploaded all physical files to the company database/cloud.

ASSISTANT COMMUNITY MANAGER

THE CARDINAL AT WEST CENTER FAYETTEVILLE, AR JULY 2022 - OCTOBER 2022

· Devised monthly marketing plans by organizing resident life events, launching outbound marketing campaigns, creating content for social media, and producing marketing materials.

· Managed accounts payable and maintained vendor compliance. ASSISTANT COMMUNITY MANAGER

HILL PLACE APARTMENTS FAYETTEVILLE, AR OCTOBER 2020 - FEBRUARY 2022

· Executed the application, collection, and accuracy of rent and all charges applied to each resident’s ledger. Successfully maintained below 1% delinquency by monitoring bad debt through resident and guarantor contact, preparation of late notices and notices to vacate, and evictions.

· Collaborated with the Community Manager on formulating the annual budget; maximized revenue, yielding a 12.3% (‘20-’21) and 7.79% (‘21-’22) increase in Net Operating Income.

· Managed expense reporting, weekly reporting suite, pre-close, and month-end reports.

· Implemented the transition from individual account paper billing to electronic billing for the property’s electric utility bills, negotiated the consolidation of all 307 individual accounts to a single master account, and automated the monthly payment.

· Developed relationships with new vendors utilized for facility supplies and repairs, leasing campaigns, resident events, and competitions on social media.

· Restructured the roommate matching and placement process by creating a more thorough inquisition and review process for future, renewed, and transferring residents.

· Performed move-out unit inspections/walks, assessed damages, applied charges for Financial Move Out statements, and handled disputes regarding FMOs.

· Sought out and managed vendor tasks and scheduling for Turn, inspected units after tasks were completed, and dealt with resident and guarantor grievances upon move-in.

· Coordinated and conceptualized move-in day experience by arranging move-in stations, partnering with local businesses for catering, and acquiring entertainment/festivities. SENIOR LEASING CONSULTANT

LAKEVIEW AT MARKET DISTRICT STATESBORO, GA JULY 2017 - JUNE 2020

· Recruited prospective residents through calls, emails, online marketing, and housing fairs.

· Managed social media accounts.

· Conducted apartment tours, answered questions, and highlighted featured amenities and benefits of the property to prospective tenants.

· Handled tenant request: responded to request for maintenance, resolved resident complaints or conflicts. and answered inquiries regarding lease documents.

· Directed Turn operations by developing an efficient scheduling system for move-ins and move-outs, ensuring seamless coordination and execution during peak transition periods. EDUCATION

BACHELOR OF ARTS IN SPANISH & BACHELOR OF SCIENCE IN CRIMINAL JUSTICE GEORGIA SOUTHERN UNIVERSITY STATESBORO, GA 2013 - 2020

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