Customer Service Representative
Resume:
Terri Boudreaux
****************@*****.***
New Orleans, LA. 70126
To whom it may concern,
I’m a customer service representative with over sixteen years’ experience in telephone and face-to-face customer service. Experience with sales, troubleshooting, tech support, and customer care. Knowledgeable with major customer service software, handling customer complaints, and maintaining a positive and friendly disposition. Hoping to use my wealth of experience to attain employment in a customer service role. PROFESSIONAL EXPERIENCE
Customer Service Specialist/ Digital shopper
Answer and direct calls daily, with goals including selling plans, managing customer accounts, responding to service queries, and cancelling accounts Trained Several employees in using (customer service software), as well as in basic duties and how to conduct calls
Received a 90% average customer satisfaction rating (to date), winning “Employee of the Month” in July of 2015
Able to research and manage highly complicated accounts to provide comprehensive service to customers and assist upper management
Closed sales at almost 60% rating, 10% higher than the company. Memorized store organization system, as well as special products and discounts, and directed customers to desired products
Conducted returns and informed customers of return policy Fielded customer complaints and issues, with 90%+ of issues resolved to customer satisfaction Maintained friendly and positive attitude at all times, even with unhappy and unruly customers Mastered in-house customer service and sales computers, Awarded “Employee of the Month” in January 2015
● Make provision for a quality customer service delivery
● Give prompt response to the calls of customers
● Provide understanding of the nature of the store
● Provide effective help to customers when needed
● Operate cash register when the urgency arises
● Take appropriate procedures in attending to claims of customers
● Apprised with product updates and products information so as to offer good response to customers’ questions
● Handle proper labeling and pricing of merchandize
● Ensure the store is clean
● Ensure displaced products are returned to the right department and shelf
● Adhere to the rules and regulations on safety
● Safeguard all displays and merchandise
● Fill back stocks from the store or warehouse when the shelves are out of stock
● Make customers feel appreciated and valued
● Abreast with safety and security measures of keeping the store safe
● Ensure proper sanitation of the work environment
● Offer assistance to customers in locating products of their choice
● Understand the nature and the importance of each product to explain its use to customers
● Take part in routine meetings of staffs
● Offer assistance with unloading of merchandise and uploading of stocks. EDUCATION
Frederick A.Douglass High School
Aug 1993- May 1997
ADDITIONAL SKILLS
Excellent communication skills with a focus on customer service 35 WPM Typist
Experience with Microsoft Office – Word & Excel
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