Customer Service Administrative Assistant

Stacey J. Collins

***** ***** **. *********, ** *8195 734-***-****

Professional Summary

Dedicated professional with 30 years of expertise in customer service, business ownership, and team leadership. Skilled in operations management, client relations, and administrative support. Seeking to leverage extensive experience in customer service and clerical knowledge within a dynamic organization that values efficiency and excellence. Experience

Administrative Assistant for Counseling Office

Davidson Middle School Southgate, MI

2024-2025

- Provide support to school counselors and social worker

- Records Management of CA-60’s

- Maintain and distribute student records and transcripts

- Generate report cards and progress reports

- Assist with standardized assessments

- Enter master schedule/class schedules and student schedules in database system

- Clerical duties such as word processing, filing, copying, etc.

- Maintain student confidentiality

- Bookkeeping-collect fines

Paraprofessional

Gudith Elementary Woodhaven, MI

2023 - 2024

- Provide individualized support for first-grade students in general education classes, ensuring academic progress and social development.

- Collaborate with teachers and staff to implement educational strategies and classroom management techniques tailored to student needs.

- Adapt to a fast-paced school environment, demonstrating flexibility and a commitment to student success.

Owner & Operator

Downriver Tee's & More Southgate, MI

2022 - Present

- Manage day-to-day operations of a retail shop specializing in custom apparel and merchandise. - Cultivate strong client relationships, delivering high-quality products while ensuring repeat business.

- Oversee inventory management, financial records, and sales performance, consistently meeting revenue goals.

Owner & Operator

Elite Cleaning Southgate, MI

2008 - 2022

- Successfully owned and managed a commercial cleaning franchise with 55+ employees. - Streamlined operational processes, including payroll, staff scheduling, and client account management.

- Negotiated service contracts, secured new business, and retained high-value commercial clients through excellent customer service and performance. Housekeeping Manager

Hampton Hotel Ann Arbor, MI

2012 – 2013

- Led a team in maintaining the cleanliness and service standards of the hotel's guest rooms and facilities.

- Coordinated housekeeping operations, conducted quality control inspections, and addressed maintenance issues.

- Developed staffing schedules based on occupancy forecasts and handled bi-weekly payroll processing.

Education

Dorsey Business School Southgate, MI

Certificate in Medical Billing 2000

- Coursework: Medical Terminology, ICD-9-CM Coding Roosevelt High School Wyandotte, MI

High School Diploma 1990

Key Skills

- Customer Service & Relationship Management: Proven ability to engage clients and foster long-term business partnerships.

- Operations Management: Expertise in staff supervision, payroll processing, scheduling, and inventory control.

- Administrative & Clerical Support: Proficient in PowerSchool, Mi-StarMicrosoft Office Suite

(Excel, Word), data entry, and records management.

- Leadership & Team Building: Experience managing teams of 50+ employees, including recruitment, training, and performance management.

- Time Management & Organization: Adept at prioritizing tasks, managing deadlines, and ensuring project completion in high-pressure environments.

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