Customer Service Representative

Danielle Carter

Moline, Illinois *****

309-***-**** E: ****************@*****.***

PROFESSIONAL SUMMARY

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. SKILLS

• Technical Support

• Multi-line phone talent

• Receiving support

• Medical terminology knowledge

• Retail store support

• Account management

• Warehousing functions

• Retail materials management

• Key holder experience

• Complaint resolution

• Sales expertise

• Money handling abilities

WORK HISTORY

WAREHOUSE FORKLIFT OPERATOR 02/2020 to 03/2020

John Deere - Milan

• Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique]. CUSTOMER SERVICE REPRESENTATIVE 01/2012 to 10/2014 APAC Customer Services - Davenport

• Customized support strategies for high-priority clients to ensure their specific needs were met.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

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• Improved resolution time with effective problem-solving for customer complaints.

• Addressed customer inquiries to ensure satisfaction and foster positive service experience. EDUCATION

United Township High School - East Moline Diploma Arts And Science, 06/1998

• Continuing education in [Subject]

Black Hawk College - Moline N/A

Paramedic, 05/2001

ACCOMPLISHMENTS

Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

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Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

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Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

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Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

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• Cashier - Achieved highest Number of new credit accounts opened within one-month period.

• Supervised team of [Number] staff members.

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