Accounts Payable Receivable

DAVID H. BROCK

Clawson, MI ***** 248-***-**** ***********@*****.***

SENIOR-LEVEL MANAGER GLOBAL ORGANIZATIONS

Senior Management Leader with extensive background in fast-paced and global organizations. Brings strong skills in managing people, processes, and special projects. Responsible for creating a new cash management, credit, and collections department, then growing the department to scale. Able to lead both domestic and global teams with a high level of efficiency, speed, and accuracy.

CORE COMPETENCIES

Cash Applications Accounts Receivable Accounts Payable Process Improvements Data Accuracy & Integrity Research, Analysis & Reporting Revenue Recovery Internal & External Customer Service Working knowledge of General Accounting Principles Reconciliations

TECHNICAL SKILLS

Oracle PeopleSoft Fieldglass, Ariba, IQN, Paymode-X, Taulia, Bill.com and other vendor management tools Great Plains QuickBooks Salesforce Microsoft Excel, Word, PowerPoint, and Outlook Sage x3 and Intacct Aderant

PROFESSIONAL EXPERIENCE

HARNESS IP, Troy, MI 3/2024 – 12/2024

Accounts Payable Manager 2024

Processed ACH’s, checks, domestic and international wires, and fund transfers online under strict deadlines

Monitored bank accounts for fraudulent activities

Reviewed office expenses, staff reimbursements, and client invoicing for accuracy and timeliness

Supervised and supported team of four Accounts Payable staff

Confirmed weekly cash receipts and expenditures through various reporting mechanisms

Reconciled payroll bank account monthly

Updated reserve schedule monthly and loan schedule and lease commitments annually

Prepared weekly, bi-weekly and rush invoicing batches for processing

Updated monthly expense schedules and prepared monthly and quarterly office income statement footnotes

Created work instructions for the role

SOLOMONEDWARDS, Houston, TX 2/2023 – 3/2024

Project Consultant (remote) 2023 - 2024

Increased client’s operational efficiency by aligning customer ACH remittance to client auto-application process

Authored and edited situational templates for client-facing emails and phone calls

Worked with client’s customers to investigate and resolve misapplied payments and billing issues

Opened investigations with client’s bank to resolve system/application failures

Evaluated aging for invoice collectability and developed collection strategies for long-term past-due balances

Negotiated discounts and/or payment plans with customers to recover lost revenue

Resolved billing errors to ensure customers received invoices correctly after project’s completion

HEALTHWEST, Muskegon, MI 6/2022 – 10/2022

Manager of Financial Compliance and Cash 2022

Reconciled 2022 fiscal-year cash and accounts payable between internal and external systems

oResearched discrepancies and provided resolutions to staff for processing

Implemented cash receipts upload process with software vendor

Assisted with 2023 fiscal-year committee budgets and federal and state grant reporting

ROBERT HALF INTERNATIONAL, Troy, MI 4/2022 – 6/2022

Contract Professional 2022

Managed client’s Accounts Payable department

Oversaw weekly payment cycles which included checks, EFT’s, and domestic and international wires

Calculated and applied currency exchange amounts to Europe, Asia and North and South America

Reconciled outgoing payments to general ledger

Researched and resolved discrepancies between PO’s, PR’s and invoices prior to payment using triple-authentication

Created PO/PR reconciliation process that reduced errors and delays and increased reporting accuracy

KELLY SERVICES, Troy, MI 8/2010 – 12/2021

Manager – Cash Application & Resolutions 2016 – 2021

Supervisor – Cash Application & Resolutions 2014 – 2016

Temporary Employee, Specialist, Analyst – Accounts Receivable 2010 - 2014

Assisted in creation of a new department, becoming fully functional within 60 days

Trained and coached new hires, making sure tasks were aligned with employees’ strengths to maximize effectiveness and efficiency

Managed staff of up to 15 - 9 Analysts in the United States and 6 Specialists in Mexico

Oversaw distribution of over 80,000 deposits annually, totaling more than $3.5b for the United States, Canada, and Puerto Rico utilizing checks, ACH’s, domestic and international wires, and credit cards

Applied 98% of payments within 48 hours of receipt – exceeding quota by 3%

Increased auto-application rates for electronic and physical payments by more than 15%

Decreased manual payment application times by more than 30%

Lowered on-account payments from over 500 deposits totaling $13m to under 30 deposits totaling $500k

Analyzed customer payments to ensure they were received according to terms and/or within parameters for early-pay discounts; researched and identified irregularities and communicated to AR and account owners

Designed currency-exchange process with IT that eliminated monthly bank reconciliation errors

Created, maintained, updated, and expanded departmental work instructions

Streamlined cash audit delivery system for increased clarity, accuracy, and timeliness

Collaborated with IT to test and assist with software design, upgrades, and applications

Increased efficiencies around fiscal month-end, finishing 2 to 3 days ahead of deadlines

Updated NSF processing, eliminating paper and providing digital information to AR more quickly

Resolved documentation-retention issues, enabling greater compliance with internal and external audits

Researched and resolved credit card chargebacks and disputes, unauthorized ACH and wire reversals, ACH and wire exceptions, and returned checks

Assisted with the development of General Ledger reclassification process, decreasing processing time by days

Identified, researched and resolved misapplied or missing checks, credit card, wire and ACH payments with internal and external customers and their financial institutions

PREVIOUS AR, AP, BILLING, CASH AND MANAGEMENT EXPERIENCE

Started career in AR, Billing, Cash and Collections with a Durable Medical Equipment company, and over the next four years was promoted to Manager. Later remained in accounting functions across multiple industries specializing in AR, AP, Cash, Collections, Audit and Revenue Recovery.

EDUCATION

BA, Communications, North Carolina State University, Raleigh, NC.

DAVID H. BROCK 2

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