Customer Service Sales Manager

STEPHEN M. BASTUK

**** ******* ****** * Peachtree Corners, Georgia 30092 * 770-***-****

*******@*********.***

OBJECTIVE:

To contribute to your organization utilizing expertise in team leadership, staff training, internal/external customer service, project, coordination, dispute resolution, quality control, account management, and sales. Primarily interested in a senior-level Business Development/Sales Manager position in IT/Business Consulting Services, Professional Services and SaaS.

PROFILE: Effective communicator, who earned positive customer feedback and letters of Commendation to exceed all service expectations. High-energy, self- motivated contributor with twenty plus years of sales experience as a top performer. Exceeded over 200% quota throughout sales career with focus on obtaining net-new logos.

Excellent problem solver, who combines in-depth business knowledge with individualized service to build a loyal client base in a highly competitive marketplace,

Motivational manager, who combines effective training and hands-on management to maximize staff productivity, loyalty, work quality, and profitability.

Designated troubleshooter, who combines excellent interpersonal, organizational, technical, and analytical skills to increase customer service, grow profits and build a loyal client base in a highly competitive marketplace.

Start-up specialist, who built two separate ERP consulting practices from scratch to muti-million-dollar firms. Closing new key accounts with: Sprint, MCI, Georgia-Pacific, Randstad, ConAgra Foods, ING Insurance, Boeing, Turner/CNN, Cox Automotive, BCBS Tennessee, Jabil Circuits, Harris Corp., Qualcomm, Wells Fargo, Brinks, The Home Depot, CSC, Koch Industries, Rock-Tenn, and Coastal Corp.

As Regional Manager for ERP Consulting Practice, took H&A from a startup PeopleSoft (ERP) consulting practice from $250,000 in 1998 revenues to a multimillion-dollar company in first 12 months, with $15 million in revenue in2000. Brought in numerous new Fortune 1000 clients in the first three years, with 50% of all accounts in Fortune 500.

As Account Executive for Eastern Copy, ranked Number One from an 11-member branch for three consecutive years, and ranked as the Top Sales Representative from sixty-eight sales executives in eight branch offices for two consecutive years.

EDUCATION B.S., Business Management, St. John Fisher College, Rochester, NY

PROFESSIONAL EXPERIENCE

May. 2024-Present- VP Corporate Sales, SC Construction, LLC

Responsible for building a commercial construction entity for a residential general contractor.

Built relationships with numerous commercial GC’s and home builders.

Net- new clients include Beck Group, Primus Builders, Baston-Cook, Choate Construction, Manhattan Construction, etc.

Generated 1.8M in revenue over first 12 months

Services provided: buildouts, drywall, flooring, Cabinets, Plumbing, etc.

May.2022-February 2024- Sales Manager, United States/Canada, S2Integrators

Produced new logos for startup Systems Integrator.

Focus on selling SAP S/4 HANA, Ariba- Intelligent Spend Management, P2P, (Direct/Indirect spend), Concur, Fieldglass, 3rd Party Integrations, AMS/BPO, Supply Chain, Logistics, and GRC.

Built relationships with SAP SVP’s, VPs, and Account Executives to partner on new opportunities and close business as a team.

Developed strong relationships with Director, VP and C-level executives.

Focus on midmarket to large enterprise accounts in Life Sciences, Manufacturing, Consumer Products, and Retail.

Utilized solution selling methodology to undercover pain points, business challenges, and build rapport, confidence, and trust with decision-makers.

Brought in direct net-new logos and sold multiple projects working with the SAP and Ariba team.

July. 2020- February 2022 Southeast Sales Executive, Navigator Business Solutions, Atlanta, GA

Helping Small & Mid-sized Businesses Quickly Gain Competitive Advantages with SAP

Daily responsibilities involved working with SAP channel Managers to identify and sell SAP Business One and SAP By Design Cloud based business systems.

Cold-called small and midsize companies in the Southeast to identify net-new opportunities.

Sold in net-new accounts in Life Sciences, Manufacturing, and Distribution industries. SAP Certified Application Associate. SAP Business One. Sap ByDesign

Oct. 2012- June 2020 Regional Sales Manager Consulting Practice, Solution IT, Atlanta, GA

Provided IT staff augmentation services for F-1000 companies based in the Southeast.

Produced new customers through strategic selling and building relationships with C-level, VP and Director level decision-makers.

Generated an average of $5M in revenue each year though net-new/ current clients.

Exceeded quota by 250% every year.

Managed onshore and offshore recruiting team and sales representatives in Boston, MA office.

Nov. 2011- Sept.2012 Senior Client Executive, Fujitsu North America, Inc. Atlanta, GA

Responsible for taking territory in Atlanta that has been dormant for three years and developing new client relationships and sales pursuits.

My goal was to introduce prospective clients to Fujitsu and their solutions around SAP and Oracle enterprise optimization.

Plan client events and meetings to discuss Fujitsu’s service offerings which include SAP Upgrades, Instance Consolidation, Application Managed Services, BPO, Core Implementations, BOBJ and BW, Optimization, SAP MII tools, Legacy Modernization, Microsoft Solutions, Data Center Hosting, SAP HANA, and Business Consulting.

Create sales opportunities through Account Planning, Discovery Sessions, and Thought Leadership Workshops with many local clients.

Past six months I developed strong relationships with potential new-new Fujitsu logos with Atlanta based clients.

I am currently collaborating with many clients in discovery, qualifying, proposal stage for SAP Upgrades, Instance Consolidation, BPC and BOBJ Implementations, Application Managed Services, SalesForce.com, SAP HANA, and SAP MII implementations.

Atlanta based clients currently working with and have solid relationships at the Director, VP and C-Level: Newell Rubbermaid, The Home Depot, Novelis, Zep Inc., Graphic Packaging International, EIS. Genuine Parts, Kimberly-Clark, Georgia-Pacific, IHG, Coca-Cola, Americold Logistics, Landis-Gyr.

2008-November 2011 Regional Manager, ERP Consulting Practice, Solution IT, Atlanta, GA

As part of my role, I manage IT Services and Consulting account /program with ownership on business growth, account mining, customer relationship, customer satisfaction and operational efficiencies.

Generated new business development for startup consulting and staffing firm with focus on selling professional services, projects, AMS/ BPO (Oracle, PeopleSoft, SAP, BI, E-business, SaaS, ServiceNow, AppDev, DevOps, Infrastructure) to fortune one thousand companies.

Developed and maintained mid and senior level relationships with Fortune 500 Companies in Atlanta/Southeast region.

Over the first 3 months sales were over $250,000 in gross revenue for new business.

The following are a few clients I have sold services to since 2008; or have built relationships with and will have sales opportunities in 2010/2011: Georgia-Pacific, Shared Health, Newell Rubbermaid, Jabil

Circuit, Koch Industries, Invista, Coca-Cola, Graphic Packaging, Northrop Grumman, CDC, IHG, Scientific

Games, New York Life, CCE, CSC, BC/BS of Tennessee, Randstad, Cox Enterprises, AutoTrader.com, Turner Broadcasting,

Gross Revenue 2009 $3.8M; 2010- $4.6M; 2011- $4.2M

2006 – 2008 Director, Business Intelligence and SAP Consulting Practice, H&A Consulting

Guided and directed key account development and promotional activities for a new SAP consulting practice, which generated significant new business consulting revenues.

Brought in four new Business Intelligence accounts to generate over $3 million in gross revenue. Sold seven new accounts in six months.

Partnered with two of the big-5 Integration Firms and augmented their internal teams with senior-level consulting talent.

Developed professional relationships with C-level, VP, and Director-level managers at Fortune-500 companies and leveraged these relationships to introductions with their peers in other organizations running SAP.

STEPHEN M. BASTUK

4496 Stilson Circle Norcross, Georgia 30092 770-***-****

PROFESSIONAL EXPERIENCE (Continued)

2002 - 2006 Partner/Principle/VP of Sales, Artemis Solutions, Inc./Dual Access Solutions, Atlanta, GA

Spearheaded all sales support, proposals, RFP responses, delivery of professional sales and solutions, practice development/leadership, and strategic sales growth within the IT/SI practice for Artemis Solutions, and Dual Access Solutions.

Artemis Solutions is a global software services provider specializing in deploying ERP, CRM, and e-Business solutions. Dual Access Solutions is a business intelligence/data warehousing consulting firm providing Fortune 500 companies with staff augmentation and fixed bid/time and materials solutions.

Won two implementation projects with new accounts in 12 months, while growing business from zero to $1.5 million in 18 months with bank, telecommunications, and consumer goods clients.

1998 - 2001 Account Executive/Sales Manager, H&A Consulting, Atlanta, GA

Sold PeopleSoft and SAP consultation services to new Fortune 1,000 clients, and established C-level relationships with Wells Fargo, Coastal Corporation, Time Warner, Qualcomm, US Bank, Brinks, and Boeing management.

Ranked Top sales producers’ company-wide, by increasing services revenue from $500,000 in 1997 to $7 million in 1998, focusing on Consulting and Staff Augmentation.

Played key roles in project planning, resource allocation, project staffing, and functional business requirements.

Built strong alliance partnerships with Big Five consulting firms including: Ernst & Young, Accenture (Anderson Consulting), Deloitte Consulting, and Arthur Anderson.

Achieved Number One sales producer status from a five-member team for three consecutive years. Exceeded $2.5 million quota by selling over $4.5 million in revenue in 1999 and exceeded quota by over 200% from 1998-2001.

1995 - 1997 Project Manager/Inside Sales Associate, Enterprise Development Services, Atlanta, GA

1994 - 1995 Commercial Sales Consultant, Unisys Corporation, Rochester, NY

1991 - 1994 Account Executive, Eastern Copy, Rochester, NY

TECHNICAL SAP, Ariba, Oracle, QA, AI, CRM, Cloud, IoT, DevOps, AMS, BPO, MS, Supply Chain, BI,

REFERENCES Available upon request

Contact this candidate