Admin & Customer Support

ANTIE MARIAM RABIU

***********@*****.*** +233*********

LinkedIn Salesforce

PERSONAL STATEMENT

A detail-oriented and customer-focused professional with proven experience in customer service, administrative support and digital communication. Skilled in using CRM systems, Microsoft Office and Google Workspace to streamline workflows and enhance service delivery. Passionate about delivering exceptional customer experiences through clear communication, empathy and effective problem-solving while supporting diverse customer groups.

CORE SKILLS

• Proven ability to manage calendars, book meetings, coordinate divisional sessions and handle travel and logistics for executives.

• Skilled in organizing files, preparing reports, tracking departmental expenses and maintaining accurate leave schedules and documentation.

• Adept at liaising with cross-functional teams and external partners, preparing agendas, taking minutes, and ensuring timely follow-up on action items.

• Competent in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, MS Teams), Google Workspace, Zoom, and CRM tools like Salesforce and Bitrix24.

• Excellent written and verbal communication skills, including drafting reports, professional emails and business correspondence.

• Strong ability to handle multiple tasks, manage competing deadlines and support high-volume administrative workflows with minimal supervision.

• Trusted with sensitive information, skilled in handling confidential matters and providing courteous front-facing support to visitors and executives. WORK EXPERIENCE

Digital Customer Service Trainee

Generation Ghana Mar - May 2025

• Completed an intensive customer service training program, combining theory and hands-on practice to build professional, job-ready skills

• Enhanced communication and service delivery skills through role plays and simulations, preparing to handle diverse customer needs in high-pressure environments

• Gained proficiency in using digital tools to manage customer interactions and ensure high satisfaction

• Strengthened problem-solving and collaboration skills through team projects, brainstorming sessions and real-time customer issue resolution

Customer Solutions Executive

Glico Life Insurance Company Feb 2021 - May 2024

• Collaborated closely with cross-functional teams to ensure seamless client onboarding and efficient service delivery, supporting company-wide customer success initiatives

• Delivered frontline customer service support by responding to inquiries, resolving client concerns and providing timely assistance, which led to high customer satisfaction and retention

• Guided clients through life insurance policy options, premium payments and benefit claims, enhancing customer understanding and promoting financial literacy

• Provided administrative support by scheduling meetings, coordinating logistics for departmental activities and preparing internal reports, improving workflow and team coordination

Sales Officer

Amabuzal Ventures Oct 2016 - Oct 2020

• Identified customer needs and provided tailored product recommendations, directly contributing to repeat sales and client satisfaction

• Managed and updated client databases, maintaining accurate customer records and contributing to the optimization of sales operations and reporting processes

• Processed sales transactions, tracked orders and supported after-sales service to ensure a positive customer experience and foster long-term business relationships

• Worked collaboratively with the sales team to meet targets and improve overall sales performance through a customer-centric approach

Central Inventory Control Personnel

Mantrac Ghana Limited Nov 2013 - Jul 2014

• Supported inventory control by accurately logging and tracking stock levels during routine audit, ensuring adherence to company and industry compliance standards, which contributed to the constant availability of parts for the sales and workshop departments EDUCATION

Master of Arts Management and Administration

University of Ghana Business School (UGBS) Aug 2018 - Jul 2019

● Specialized in administrative processes, procurement, logistics, stakeholder management, and public sector service delivery

Bachelor of Science in Business Administration (Banking and Finance) Kwame Nkrumah University of Science and Technology (KNUST) Aug 2009 - Jul 2013

● Gained a solid foundation in financial governance, risk management, compliance and institutional frameworks

CERTIFICATION AND TRAINING

● Generation Ghana - Digital Customer Service Mar - May 2025

● Youth Employment Agency & Diageo (Guinness Ghana) - Learning Skills for Life Mar 2025

● McKinsey Academy - Forward Program Nov 2023 - May 2024

● ALX_Africa – Salesforce Associate & Administrator Certification May 2023 – Feb 2024

● JA Ghana, Grow With Google via Coursera - Google Career Certificate Jul 2023 – Dec 2023 1.Digital Marketing & E-commerce

2.Project Management

3.Business Intelligence

INTERESTS

● Technology and Innovation for productivity

● Personal Development and Career Growth

● Networking & Relationship Management

● Event Planning and Coordination

REFERENCES

Available upon request

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