Customer Service Continuous Improvement

Frederick E Lefebvre, Jr.

Master Scheduler

Westford, MA 01886 • 978-***-**** • *********@****.***

Professional Summary

Experienced Scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering 35 years of administrative and customer service experience.

Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements.

Experienced with creating and maintaining detailed schedules to support project timelines and resource management. Utilizes advanced planning techniques to ensure optimal allocation of resources and smooth workflow. Knowledge of prioritizing tasks and coordinating team efforts to meet deadlines efficiently.

Developed skills in fast-paced environment, including effective communication, time management, and resource allocation. Seeking to transition into new field where these skills can be leveraged to drive efficiency and productivity. Focused on delivering results through strategic planning and coordination. Software

• Microsoft Word/Excel MRP (Materials Requirement Planning Systems)

•

Warehouse Managing Systems, ASK

(Man/Man)

• • JIT Certification APICS

• MRP Certification APICS

Professional Experience

Scheduler/Planner, 01/2004 to 02/2025

JEL FINISHING – Chelmsford, MA

• Responsible for ALL phases of Scheduling (including Work Force)

• Accountable for the ON-TIME shipments (inbounds as well as out)

• Maintain the integrity of JEL's tracking report- BACKLOG ( all orders)

• Weekly MRP reports - review act accordingly

• Improved ON-TIME deliveries by decreasing lead-times

• Decreased Total Backlog

• Improved the Work Flow System

• Provided needed Leadership

Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.

•

Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.

•

Implemented continuous improvement practices in scheduling processes, leading to sustained enhancements in efficiency.

•

Senior Planner/Buyer, 01/1994 to 01/2004

iTouch Communications – Littleton, MA

• Company Overview: (MRV Computer Networking)

• Responsible for the daily operations of the finished goods center

• Coordinated all materials both inbound and outbound

• Reviewed backlog reports daily to ensure on-time deliveries

• Negotiated and purchased materials from outside vendors

• Expedited all materials shortages

• Responsible for the disposal of obsolete material and scrap for reimbursement

• (MRV Computer Networking)

• Improved inventory accuracy to 98% in FG/WIP locations

• Provided leadership for physical inventory teams Coordinated and facilitated the complete transfer of the Distribution Center from one site to another without impacting sales orders

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• Promoted within the company after one year from Material Planner To Senior Planner Master Scheduler, 01/1980 to 01/1994

Medtronic Andover Medical – Haverhill, MA

• Company Overview: (Medical Supplies)

• Responsible for scheduling the production floor (15 product lines)

• Inputed the MPS and executed the MRP

• Reviewed the daily backlog report

• Evaluated ECO documentation and processed any changes

• Scheduled off shore manufacturing

• (Medical Supplies)

• Decreased backlog from 30% to less than 1%

• Key member of the team that successfully implemented MRP (ASK Man/Man)

• Chaired TQM team that continuously strived for improvements and cost reductions Education

BS in Business Administration

University Of Lowell

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